Direct technical and infrastructure affairs for 5000+ student, and 100+ faculty for School of Management. Oversee infrastructure development and physical space utilization for academic and research facilities. Manage implementation, security and maintenance for School’s research and operational communication and collaboration network.
Administrative Management• Prepared and administered annual operating and expense budget applying skill in financial forecasting and analysis.• Observe and evaluate end user and market data to discover emerging trends, determine potential threats, and capitalize on developing opportunities. Developed administrative policies for the implementation of technology consistent with State mandates.• Planned, organized and directed comprehensive staff training programs including technical certification and assessment, technical skills development, and certified CPR.• Organized and administered employee recruitment and retention programs, including efforts successful in consistently reducing turnover.• Developed incident tracking, evaluation and work assessment for staff creating automated weekly reports of activity and assessment. Proactively responded to trends, observational analysis and developing need requirements.Performance Excellence• Outstanding Achievement Award recipient October 2007 for or achievements that result in significant benefit to the university, school, and department. These achievements improve processes, save time and money and improve customer service. • Implemented automated weekly activity report providing activity and user feedback to School’s Dean. • Manage research and operational budgets that enhance the School’s ability to conduct research and maximize technology utilization in the classroom. • Established long-standing record of productivity excellence, leading teams ranked best nationwide. Lead a team that magnifies service standards. Operations Improvement• Analyze and organize areas of technical operations, instituting plans, policies, and controls to support School’s mission. • Developed technology deployment practices and operating guidelines for multiple departments of the School and users in remote locations in the world. • Direct and implement periodic reviews of network security and vulnerability assessment. Develop the use of VPN, firewall, and IPSec tools to manage threats secure data. • Integrated technology and training to dramatically increase knowledge worker’s ability to use technical tools and practices. • Instituted inventory control measures that accounted for 100% of equipment yielding a waiver from Asset Control for a two year period of State accountability. • Introduced proactive customer service culture, elevating service levels, enhancing department’s profile resulting in the recognition by the University as reputable partner for pilot programs. • Implement and manage a parallel processing systems that utilized unused computer cycles which result in a net positive revenue profit for the department. • Led the participation of the School with virtual computing initiatives and content management programs blazing the trail followed by other School’s on campus.