Work History

Work History
2013 - Present

Self Employed

Consultant/Independent Contractor

Independent consultant working with mid-sized organizations on strategic marketing initiatives to create and improve brand positioning and revenue generating programs. Projects included:

  • Ohio Masonic Home: serving as President of Masonic Aging Resource Center to support Ohio Masons with their quest to age-in-place. Duties include: evaluating current business and call center operations, statewide program education, vendor selection/contract negotiation, customer relations, analyzing data and trends to guide plans for staffing/services/products, customer service training, and ensuring division goals are aligned with organizational operations and philosophies. (Did join organization as a full-time employee after consulting with them, but position was eliminated due to restructuring).
  • HC Management: Healthcare Management organization focused on long term care. Duties include: state wide marketing plan development, public and client relations, development of community partnerships, sales and marketing/customer service training. Participate in employee recruiting, on-boarding and continuous improvement.
  • Confidential Healthcare Organization: Large multi-state healthcare operator that is interested in starting a hospice division. Duties include: market analysis, opportunity forecasting, budget preparation, regulatory/compliance education and analysis.
  • Confidential Medical Supply Distributor: Worked to increase brand awareness and develop new partnerships. Manage all aspects of on-line branding including website development, social media engagement and brand reputation management.
  • ViaQuest, Inc. (Did join organization as a full-time employee, but position was eliminated due to restructuring needs). Vice President of Ohio Hospice. Restructured Ohio Hospice programs to focus efforts on geographical zones with highest needs. Established new partners (physician, nursing facility, community) to increase referrals and overall state census by 10% in three months. Strategically coordinated efforts to reduce CAP liability. Provided education on hospice compliance, ethical marketing practices and regulatory requirements.
  • Leaderstat: Completed assignments as Interim Nursing Home Administrator with Leaderstat clients throughout state of Ohio.
2013 - 2014

Executive Director

National Church Residences
  • Accountable for National Church Residences at Stygler campus including overall customer satisfaction, regulatory compliance and quality outcomes
  • Increased Medicare Five Star Quality Rating from 2 Star to 4 Star Monitored programs that lead to increase in overall skilled census
  • Recruited respected nursing executive team
  • Generated new business through family satisfaction initiatives Initiated programs aimed at increasing employee moral and retention
  • Spearheaded cross-functional initiative to reduce outstanding DRO
2003 - 2013

Executive Director

Provider Services, Inc

Tridia Hospice, Executive Director (2008-2013) 

  • Developed hospice division from inception through Joint Commission certification and addition of 6 satellite offices. 
  • Managed multi-disciplinary healthcare team which collaboratively worked with community clinicians, patient and family 
  • Oversaw all aspects of division including operations, budgeting, business development, employee development/retention, contract negotiations and operational/clinical compliance to JCAHO
  • Assisted CEO with identifying opportunities for acquisitions and participated in merger on-boarding
  • Knowledgeable of State and Federal regulations including Medicare, Medicaid and JCAHO
  • Continually exceeded growth and development targets and actively establish and maintain market acceptance and allegiance throughout the state-wide service areaInitiated relationships with external businesses and organization to grow volunteer program within Tridia Hospice

Highbanks Care Center, Executive Director (2004-2008) 

  • Oversaw all clinical and business operations of Highbanks Care Center, Worthington, Ohio 
  • Achieved highest profitability within the corporation for 2006 and 2007 
  • Received “Award of Excellence” from Ohio Academy of Nursing Homes in 2006 and 2007 
  • Began transition process for Person Centered Care model of care delivery 
  • Reduced turnover within facility to from 60% to 30% annualized 
  • Maintained positive working relationships with physicians, hospitals, families, and ancillary providers 
  • Oversaw all marketing efforts for Columbus, OH region of Provider Services 
  • Negotiated contracts with physicians, pharmacy, lab, transportation and all other ancillary services Facilitated upgrade to electronic medical records 
  • Developed strategic plan for facility and established priorities for programs and services

Rocky Creek Health, Marketing Director (2003-2004) 

  • Managed all incoming referrals/admissions to facility Increased census by 20% within first 3 months of employment
  • Delivered internal training in areas of customer service, patient satisfaction and morale building
2001 - 2003

Community Education Liaison

Odyssey Healthcare
  • Recognized as top Community Education Liaison in Ohio and top 10% in Midwest Region 
  • Educated medical professionals about hospice benefit and patient appropriateness 
  • Served as liaison for contracted facilities within Central Ohio and developed new partnerships
  • Developed new programs and initiatives to grow hospice program in Central Ohio 
  • Represented program within areas of conflict and facilitated change when needed

Education/Licensure

Education
2007 - 2009

Masters of Science in Business Management

Mt. Vernon Nazarene University

The Master of Science in Management  provides skills in the functional areas of business along with essential executive and leadership skills. This program was designed for leaders in the non-profit, human services, and government sectors and concentrated on effective communication to lead organizational change, maximize human resources, and compete globally.

1990 - 2003

Bachelor of Science in Communication

University of Cincinnati
2004 - Present

Licensed Nursing Home Administrator

State of Ohio

Community Service

  • Received Columbus Division of Fire's 2004 Citizen of the Year Award
  • Volunteer, Pilot Dogs Puppy Raiser
  • Volunteer, National Canine Cancer Foundation (Columbus Chapter)
  • Volunteer Rescued Ohio
  • Hospice Volunteer

Contact Info.