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Paul John Ukken

Director, Information Technology


  • Results oriented technology leader with international exposure having 17 years of experience in product development, consulting, internal IT implementations, and custom app development.
  • Strong software development and process experience in driving business transformation in the areas of Oracle ERP, Digital Experience, Digital Commerce and Customer Support
  • Successfully executed multiple consulting engagements playing the roles of program/project manager, process and package expert, development lead, data conversion lead working in a global delivery model
  • Led software development for CRM in Oracle EBusiness Suite product releases at Oracle,USA
  • Hands-on technical expertise with proven success at building and leading large teams through all phases of product development life cycle.
  • Led multiple initiatives in Internal IT organization at CA involving data conversion council, API management, agile development methodology, UX, Devops.

Key Competencies

  • Program Management, Project Management,IT Strategy,Software Product Development,Quote to Cash Process Expert,Marketing Automation,Data Conversions,Cloud Enablement

Awards & Recognitions

  • Above and Beyond award from CA technologies for automated conversion of legacy data from multiple systems into SAP that helped in successful ERP implementation of Asia Pacific roll out
  • Won Gold Award twice in Dell in Jan and Aug 2011 for successful implementation of Marketing Automation solution
  • Received Outstanding performance award for playing key role in building solution architecture, design and delivery of Oracle Partner Portal that helped Oracle to build better collaboration with their partners in managing the indirect sales
  • Certificate of Achievement award for R2 Remediation project at ADVO, Inc. USA that helped in successfully developing and implementing the custom quoting process of Advo within the Oracle Apps framework

Work experience

Aug 2012Present

Director, Application Development

CA Technologies

Fulfills a critical role directing all facets of IT for the Online Applications business unit of one of the largest independent software corporations in the world, with authority over a team of 35 employees, dedicated to the creation and enhancement of a portfolio of seven applications, data conversions, continuous improvement initiatives, including,, SharePoint Online and CA Support.

Digital Experience (,

  • Led the end to end implementation of the new Adobe Experience Manager cloud platform for, enabling consistent brand & user experience across digital properties, personalized content resulting in increased trials registrations and sales pipeline, faster time to market (14 hand offs reduced to 6, 20 days reduced to 4 to create and maintain content), reduced agency effort for page designs, reusable digital content across channels, integration to marketing campaign Marketo tool
  • Successfully developed the 54 global components and 21 templates from scratch by re-skilling and training the entire development team in Adobe and Java platform, who were primarily .NET developers of the old site core platform and built a strong competency in 60 days
  • Introduced the agile development methodology in the program for the first time in our business unit  with excellent collaboration with business and various other stakeholders that helped us in delivering a high quality product that bagged us the ‘Best in Class’ award for from Interactive Media

Digital Commerce

  • Led the successful implementation of a new e-Commerce application powered by the Magento platform; coordinated and executed backend integration with SAP and legacy applications.
  • Built the Digital Commerce Foundation platform for Try & Buy, integrating with product heartbeats,  usage insights  analytics with GainSight, marketing campaigns tool of Marketo and generating leads in Salesforce

Data Conversions

  • Chairperson of  the 15 member committee of global data conversion council that established best practices, process, conversion tool kit and evangelized its adoption in various projects in the organization by working closely executive leadership and program manager as well performing project oversight
  • Played the role of global data conversion lead for the SAP Asia Pacific multimillion dollar rollout involving large volumes  of data from multiple legacy systems, integrations, managing technical and business resources across multiple time zones with 100% accuracy of converted  data enabling smooth business operations from day1 of go live
  • Data Conversion Lead for Migration from CA's education system to Sum Total’s SaaS offering

SharePoint Online

  • Led the implementation of Microsoft SharePoint Search solution in CA to provide a rich Search user experience and stability and retired the old solution with Coveo
  • Led the foundation implementation of Microsoft Office 365 cloud and set up governance rules and initiated the migration from SharePoint 2007
  • Actively engaged in the vendor selection process for complete migration & strategy

Innovation & Continuous Improvement Initiatives

  • Designed the overall process for an Innovation program involving CA’s API management solution and Mobility and conducted hackathon.
  • Led the development of production support dashboard that helped in measuring the progress against the KPI’s and continuously improve operational efficiency
  • Drove the initiative around Identification of End of Life Systems and drive towards decommissioning and propose solutions to re-platform
  • Championed the adoption of Agile Development Methodology within the organization and successfully delivered multiple projects
Jul 2010Aug 2012

IT Manager

Dell, Bangalore

Responsible for leading the software Application Development and Support of multiple applications in Sales and Marketing Space.

  • Responsible for building Marketing data mart that helps the marketing team in segmenting customers, generating marketing list and targeting customers based on geography, customer buying pattern and marketing analytics data.
  •  Responsible for building Sales data mart that provides sales people 360 degree view of their customer’s transactions; a one-stop-solution for sales people to track their leads, opportunities, customer accounts, orders and invoices.
  • Build data integration practice with a strong team of people having deep technical expertise in data modeling and design, performance tuning and ETL/data warehousing experience.
  • Developed  sales Quota planning tool
  • Actively involved in defining scope, prioritization and making key decisions for different phases of projects by working closely with various business stakeholders spread across multiple global regions
  • Defined best practices and standards, managed risks effectively, adhered to all the SDLC processes and delivered projects on time with highest quality consistently.
May 2005Jul 2010

Senior Consultant

EAPT Solutions Inc, USA

Client 1- DeKalb County,Atlanta,GA Technical Lead, 2006 May to 2010 July
Provided technical leadership and hands on expertise to a team of 20 people in the development of custom pages using Java and Oracle Apps components

  • Designed and developed key custom components for Oracle Apps R12 for DeKalb County property sales and ownership transfer using Java Oracle Applications framework, PL/SQL, Unix Scripts, Concurrent Programs etc
  • Responsible for the configuration and implementation of Oracle Installed Base and Trading Community Architecture as per the county’s business processes
  • Integrated Oracle eBusiness with different applications in DeKalb county like GIS, Hansen ( Building and Permits System), OASIS( a mainframe system for tax bills ) and Realware (Tax Assessment System)
  • Assisted in the design and implementation of the conversion of mainframe data to TCA and installed base using public Oracle API’s
  • Key stakeholder for technical design reviews and architectural decisions in the organization
  • Performed critical data analysis after go live and provided guidance to team members in troubleshooting Issues with data
  • Participated in project planning and estimation activities
  • Worked closely with business in understanding the functional requirements
  • Conducted weekly stakeholder project meetings and communicated with upper management on project status and risks
  • Prototyped technical solutions using Oracle SOA suite, Oracle BPEL

Client 2 –VeriSign, Olympia,Washington, senior functional Consultant, 2006 May – 2006 Jun
Responsible for the system study and analysis of their existing product inventory and map it into functionality provided by Oracle Apps modules.

  • Designed the technical architecture for conversion of legacy data to Oracle Installed Base

Client3- ADVO Inc., Hartford, CT, Technical Developer and Lead, 2005 May – 2006 April
ADVO is a paper ad printing and distributing company. Developed customizations and extensions involving Quoting, Sales Contracts, Approvals Management, Quoting, Order Management and Configurator

  • Designed and developed functionality for the adshare module using the java framework used in Oracle Quoting
  • Developed reconciliation program to reconcile legacy orders and converted data in Oracle Order Management
  • Resolved several performance issues in production mainly in configure to order process flow
  • Acted as a key developer to troubleshoot data issues related to data and fixed defects
  • Provided guidance to the team on debugging in different modules in oracle applications
  • Acted as a mentor for some of the client’s programmers and provided training on developing applications within the context of the different frameworks that are used in Oracle Apps
Mar 2001May 2005

Senior Applications Engineer

Oracle Corporation, USA

Successfully architected and built key modules for the Oracle CRM Partnering product – Partner Programs, Program Enrollments, Enrollment Approvals, Enrollment Bins, Targeted Content in 11.5.9, 11.5.10 and R12 releases

  • Integrated Partnering application with various other Oracle E-business suite products like Approvals Management, TCA, Advanced Pricing, Inventory, Contracts, iStore, Territories, Marketing Online, Order Management etc
  • Collaborated with the product management team to build and support key advanced modules in the application
  • Worked with a variety of tools and technologies used in Oracle Applications Tech stack like Java JTF/JTT frameworks, OA framework, workflow builder, business events, UNIX shell scripts, sql, and pl/sql. JDeveloper, sqlloader etc, concurrent programs, Multi Org Architecture, Apps system administration and security etc
  • Worked with Quality Assurance team to author detailed test plans
  • Integrated the partner portal with iStore by developing custom bins and mapping the templates to JSP’s and creating sites and sections as required
  • Involved in several architectural discussions with other product teams of Oracle eBusiness suite for resolving customer issues and bugs
  • Involved in performance tuning and coding standards implementation
  • Worked with customers of Oracle in implementing the partnering product
  • Trained consultants to implement Oracle PRM product
  • Developed and maintained the Oracle Partner Network ( OPN) portal accessed by thousands of Oracle partners
Jun 2000Feb 2001

Software Consultant

Soffia Technologies,USA

Client 1 –Simutest, San Jose, CA, Software Developer, 2001 Jan to 2001 Feb
Developed software for the process flow automation in the semi conductor domain

  • Developed programs for automating process flow and also for status check for each employer using Oracle as database.
  • Developed programs to print reports from Java under Sun Solaris environment.
  • Developed Java Swing User Interface screens and reusable objects

Client 2 –, USA, Software Developer, 2000 Sep- 2001 Jan
Developed a web-based application for B2B suppliers to efficiently upload their catalogs to multiple market places over multiple procurement platforms.

  • Developed the system for creating jobs like uploading catalogs, running reports and for scheduling it in Oracle database
  • Developed Bug Tracking System for reporting errors and assigning it to developers.
  • Developed JSP pages and java API’s to track customers order tracking for a particular marketplace
  • Used XML for generating JSP page Id’s for maintaining same look and feel
Mar 2000Jun 2000

Systems Analyst

Soffia Software Ltd, India

Developed a B2C and B2B portal for trading diamonds

  • Led the teams in developing from scratch the four modules needed for the site
  • Responsible for reviewing functional specifications and detail design documents and coordinating the team
  • Developed a web based Time and Attendance system that tracked employee attendance, vacation time, on site time, overtime worked etc using Java, JSP, JavaScript and Oracle as backend
Jul 1999Feb 2000


Princeton Software Exports,India

Developed a web site for Amerisuites to meet their online needs to have a point based frequent stay reward program for their customers with Oracle as the backend

  • Developed functionality using a web development tool called Tango
  • Developed graphs in Java through a tool called PopchartBuilder and also integrated them with tango
  • Built a Report Management System using java and JSP
Aug 1997Jun 1999


Duke Soft, India

Developed an accounting package using Visual Basic 5.0 and Oracle 7.3

Key Technical Skills

Java, Oracle SQL, PL/SQL, Java frameworks (JTT,OA,ADF)  used in Oracle Apps,Angular JS, MS Project, Unix, Oracle SOA, JDeveloper


Aug 1993Aug 1997

Bachelor Of Engineering

National Institute of Technology(NIT), Jaipur, India


Mar 2010Mar 2013