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Paul Gallard

Operations Supervisor

Summary

14 years experience in the Bus and Coach industry with skills developed in Operations, Allocations, Customer Service and Driving.

Education

20142016

Certificate IV in Logistics

Driver safety services

Completed 2016

2005

Certificate III in Transport and Distribution (Road Transport)

Blue ribbon
1979

NSW Higher School Certificate

Kingsgrove north high school

Work History

Feb 2010Present

Operations Supervisor

Tassielink Transit
  • Ensure the effective and efficient running of all bus and coach operations
  • Develop and implement rosters statewide on a daily/weekly basis as required.
  • Organise timesheets and ensure they are correct and signed
  • Supervise the fleet to ensure that vehicles are correctly maintained in relation to registrations, inspections, servicing, damage repairs and general cleanliness.
  • Co-ordinate daily vehicle allocations for route service and charter work. Monitor breakdowns and weather events for immediate action.
  • Provide effective communication to all areas of the business.
  • Ensure all daily work is covered and provide driving backup on a regular basis.
  • Recruit and implement / co-ordinate training for new drivers.
  • Provide support to contractors and external customers to ensure requirements are met to a high standard.
  • Process and oversee the introduction of timetable and route changes as required.
  • Ensure consistent operation of ticketing system and associated practices in relation to fare collection.
  • Act as a role model for best practice
  • Ensure implementation of policies and procedures in the company
  • Support and monitor a safe and healthy workplace.
  • Manage the financial resources of the Operations section to ensure that budgetary requirements are met.

Aug 2009Jan 2010

Operations Supervisor NSW

Greyhound Australia
  • Assist the Operations Manager in the day to day running of the express operations
  • Drive high safety standards and safe work practices
  • Monitor pre-shift vehicle inspections, alcohol breath testing, and driver sign-ons
  • Conduct rostered driver assessments and driver site familiarisation
  • Monitor driving performance in line with required standards
  • Provide driving backup where required
  • Provide positive mentoring and coaching in improving service delivery and standards
  • Communicate daily client and manager messages and deliver pre-start presentations
  • Identify and recommend training gaps and liaise with trainers to improve performance
  • Monitor and ensure quality standards of fleet are maintained
  • Coordinate licence renewals, medical assessments, fatigue management requirements, uniforms and stationery
  • Assist with completion of weekly timesheets
  • Understand the compliance with fitness for work standards including fatigue management and absence of drugs/alcohol  
Feb 2001Aug 2009

Various Roles

Hillbus / Glenorie Bus Co

Allocations Clerk:

  • Assist Operations Manager in managing allocations of shifts, buses and charters, in accordance with depot policy, operational requirements and relevant legislation
  • Identify improvements in vehicle allocations to ensure PVR targets are met.
  • Ensure all service, weekend and special event rosters are filled as required by appropriately trained drivers and assist drivers with enquiries relating to their rosters.
  • Provide advice to Operations Manager on changes to driver rosters and vehicle allocations and liaise with drivers regarding these changes.
  • Counsel drivers on work performance issues.

Depot Inspector

  • Oversee driver adherence to company policy relating to timetables, driving standards, ticket issuing and money handling.
  • Inspect passenger tickets and issue warning/offence notices for breaches of passenger entitlements eg concession fares
  • Perform marshalling duties of vehicles/passengers at special event locations.
  • Provide contact point for customers at bus stops and major interchanges. 
  • Respond to customer complaints in a timely and efficient manner. Record results on complaint database.

Driver

  • Assist customers by acting in a courteous, caring manner and ensure a safe, comfortable journey
  • Collect the correct fare from passengers in line with Company policy
  • Drive any company vehicle, qualified to drive, economically and carefully in accordance with relevant road rules and Company policy.
  • Actively identify, address and report any unsafe or unhealthy conditions, practices or behaviour in the workplace so that it is safe and without risks to health.
  • Provide prompt, friendly and helpful service to charters groups, ensuring that commitments are met by delivering passengers to their destination safely and by the most direct route, unless charter instructions indicate specific route directions. 



Aug 2001Oct 2005

Senior Customer Service Officer

NSW Rural Fire Service

This position provides a superior level of service and support to the customers of the NSW Rural Fire Service (RFS) through effective telephone, radio communication and data entry. Also provides clerical support to State Operations as required.

 

This position carries out the functions detailed within the Operational Procedures in response to operational situations and ensures performance measures are met.

 

Effectively coordinates and provides leadership to peer staff on shift, under the direction of the Manager, Operations Customer Service.

Jan 1999Jan 2001

System Administrator/Make Ready Officer

Telstra

Sectional computer system administration and support

Checking of connection orders for new/existing customers

Sep 1998Jan 1999

Temporary General Service Officer

Commonwealth Bank

Process increase limit requests for credit cards

Feb 1996Sep 1998

Administrative Service Officer Grade 3

Centrelink

Process payment forms and handle counter/phone enquiries for Newstart Allowance

Jun 1994Feb 1996

Administrative Service Officer Grade 2 and 3

Department of Defence - Naval Aircraft Logistics Office

Process requests for parts ordering/repair of aircraft belonging to the Australian Navy

Mar 1990Jun 1994

Bus Driver

Busways Camden NSW

Drive routes/charter work

Mar 1980Mar 1990

International Telecommunications Officer/Senior Intelex Officer/Customer Service Supervisor

OVERSEAS TELECOMMUNICATIONS cOMMISSION

Provisiion of International Telecommunication Services (telegrams, telex, facsimile)

Provision of enquiries relation to International Telex services

Investigation of account enquiries and complaints relating to the provision of International Telecommunications Services

Skills

8

Driving experience:

Typing: 67 wpm with 98% accuracy

Microsoft Office:

  • Microsoft Excel - Advanced
  • Microsoft Word - Intermediate
  • Microsoft Outlook - Intermediate

General computer skills - Advanced

Drivers Licence: Heavy Rigid

Driving experience:

  • 14.5m tag axle low floor bus
  • 12.5m low floor bus
  • 12.5m high floor bus
  • Manual experience -
    5 speed synchro
    8 speed split (4 up, 4 down)
  • Toyota coaster with trailer

Major ACHIEVEMENTS AND RECOGNITION

Driver of the Month - February 2009 (Hillbus Dural)

Awarded "in recognition of outstanding performance in attendance, safe driving, personal presentation, customer relations and contribution to improving depot professionalism.

Hillsbus Dural - July 2009

  • Development of complete vehicle allocation schedule
  • Development of Microsoft Excel based shift/vehicle display for depot supervisors.

Tassielink Transit - 2015

  • Provide and manage Hobart based coach services for the 2015 ICC Cricket World Cup. Recognition of the provision of high level service as a sub contractor provided by Matt Joyce, Wangaratta Coachlines:

"I also acknowledge the significant efforts undertaken by Paul Gallard in ensuring that the operation ran smoothly, that a consistent flow of communication was maintained and that services were delivered in a manner that reinforced your reputation as the best private operator in Tasmania. Paul represented your organisation to the highest standard and is a credit to the company, was extremely flexible throughout the event and put in many hours in addition to what was requested to ensure that everything was done correctly."

  • Project manage the implementation of a new ticketing system.

references

Neville DavisMatthew Joyce
ComfortDelgroCabchargeWangaratta Coachlines
Operations Manager (Foundry Rd Depot)Operations Manager
(02) 9890 00000419 186 516


Shane Dewsbery

Tassielink Transit

General Manager

(03) 6208 0350