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Summary

Extensive experience in PC repair &  apps. In-depth knowledge and expertise in technologies i.e. Telnet, A+, MS Windows, SQL Server, wireless PC networking,  Virus/Mal-ware removal, system backups, firmware updates, MS Office, UNIX, Mac, Adobe applications, OpenOffice, QuickBooks.

Work History

2014Present

Fulfillment Assurance

AMAZON FULFILLMENT - Robbinsville, NJ

Administer receiving and sending outbound products for customers & troubleshooting issues to resolution.

Establish and maintain good working relationship with all levels of staff including management and provide assistance and support to various departments (ICQA, vendor return, ship-dock, safety committee) as needed, managing and developing new hires, providing positive attitudes for maximum productivity.

Improve Quality Assurance to monitor and perform internal reviews on order, using radio frequency scanners, which increased the customer satisfaction from 75% to 96%

Oct 2011Jul 2012

Applications Developer

eviti, INC. - Philadelphia, PA

Researched and resolved user reported production problems for a decision support platform that is used for clinical prescribing by physicians to ensure that their election of cancer care is the most appropriate for the patient-reducing the time is takes for patients to get care.

- Modified issues in end-to-end application for doctors to align patients with payers, involving patients with similar names to be distinguished, resulting in personal data remaining private; l developed with VB.NET, ASP.NET, JavaScript, HTML, SQL, SQL Server, XML, IIS, MS Visual Web Developer.

Mar 2001Apr 2010

Mission Systems & Sensors Software Engineer

LOCKHEED MARTIN-MS2 - Moorestown, NJ

 Maintained and developed Aegis naval ship radar simulation in real-time. These functions represent: weapons, sensor, and navigation systems command and control, tactical data links and training systems related to various elements of Aegis Combat System.

-Successfully completed large Japanese project, involving a new module that add 7 new functions to simulator which was completed early-saving the company dollars; resulting in a bonus for a job well done, leading to a promotion; Started and was commissioner of flag football league for employees.

May 1998Dec 2000

Intern IT Developer

IBM GLOBAL SERVICES - Philadelphia, PA

Developed and maintained intranet applications allowing employees to create profiles, times sheets, take training, schedule meetings, surveys, access company information.

- Responsibilities included modifying, repairing, and expanding existing programs to correct errors increase efficiency, upgrade interfaces, and improve performance using MS Access, TCP/IP, SQL Server, Windows NT, HTTPS, FTP, POP, IMAP, SMTP, DNS.

Education

Aug 1995May 2001

B.Sc Computer Engineering

New Jersey Institute of Technology

Computer Engineering program provides a solid foundation in both computer software and hardware, and then builds on this knowledge through advanced technical tracks.

Skills

Working knowledge of switches, hubs, routers, bridges, T1/T3 lines, DSL/Cable modems, PC troubleshooting, frame relay, LAN/WANs, wireless networks, TCP/IP, POP, SMTP, SFTP, SSL, IMAP, DNS, HTTPS, Routing, VPN, Virtual OS, VoIP.

Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers
Installing software and application to user standards
Sound knowledge of digital and analog embedded computer hardware
Wide knowledge of motherboard and circuit designs of monitor
Deep knowledge of printer and cartage refilling.
Familiarity with Analog Circuit, Digital Circuit, PCB design, schematic capture, board layout, vendor interface analysis and simulation
Proficient with electrical hardware test equipment ( Multimeter, PCB testing card, analog meter, etc.)
Solid understanding of all phases of SMPS and UPS
Configuring and troubleshooting desktops, laptops and servers
Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices
Excellent troubleshooting skills in complex software and hardware problems
Installed Hard disks, Floppy & CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
Troubleshooting of personal computers. On line Support to customers concerning their computer problems

Certifications

Jan 2015Feb 2015

A+

Technical Institute of America

The A+ certification is a basic certification that demonstrates proficiency with PC hardware and OS's & helps prove the recipient's proficiency with the use of computers and related devices.