Patty Riley

Accomplished Relationship Manager

Summary

Patty Riley is a proven top performer, exceeding revenue goals while driving meaningful relationships built upon trust and creative business solutions that deliver results for her clients.

EXEPERIENCE

Director of Business Development, icanmakeitbetter.com
Jun 2013-Mar 2015,  Austin Texas

First dedicated sales person hired to bring innovative market research software and services to market quickly and build a pipeline of recurring revenue. 

  • Grew company’s revenue by 250% for software and services 
  • Implemented new sales strategies, increasing customer base by 125% 
  • Managed all daily, weekly and monthly client interactions for 100% of new accounts; included contracts, SOWs, kickoff, on-boarding, training and client escalations 
  • Created and delivered 100% of marketing materials, software demonstrations, client-branded landing pages and presentations
  • Partnered with internal product and strategic platform team as voice of customer, resulting in a more customer-centric user experience
  • Tracked and prioritized accounts to identify health of customers and establish streamlined retention and up-sell paths
  • Developed and maintained client best practices and on-boarding documentation to ensure seamless customer launch

Account Manager, Senior Account Executive, Sales Director, CSIdentity Corp
June 2007-April 2013,  Austin Texas

Sixth employee hired to establish sales verticals, develop new client relationships and leverage existing accounts for up-sell opportunities. 

  • Built company’s account management department from ground-up to support client lifecycle, resulting in 95% customer retention rate
  • Served as main point of contact for over 100 customers by providing all on-boarding, client engagement and triage; leveraging technical team as needed to ensure seamless launch
  • Delivered top sales for 2 consecutive years and secured 6th largest SaaS client to date
  • Led team as 1st sales producer to successfully sell 3 core software platforms in same year (voice biometrics, global data breach mitigation, credit data and services) 
  • Managed inside sales in lead generation process for market developers
  • Negotiated, drafted and managed complex technical contracts, amendments, RFPs, SOWs and product requirements for client needs
  • Forecasted, tracked and communicated all opportunities, activities and projects via CRM 

Account Manager, Dressed 2 Kill (D2K)
2006-June 2007,  Dallas, Los Angeles, Chicago

Represented leading clothing designers with consultative selling into boutiques and major upscale retailers. 

  • Effectively managed existing Tier 1 clients, while growing new business by 200% 
  • Prepared and managed sales and financial reporting as needed and managed showroom displays, garment shipments and staff travel

Educator, Houston ISD, Humble ISD
August 1991-May 2006,  Houston Texas

Educated students, grades 3-5. 

  • Achieved and maintained 90% and higher student passing rate on standardized tests, including special education student and at-risk populations
  • Created, modeled and instructed in an interactive next-gen classroom, which served as a live showcase for visiting district and non-district educators and administrators
  • Co-authored Mathematics guide book adopted and used district-wide; emphasis on teaching mathematics concepts through problem solving in real-world applications
  • Trained staff and served as mentor teacher, student teacher supervisor, committee chair and team lead throughout tenure

Education 

Bachelor of Fine Arts - Sam Houston State University
Bachelor of Arts in Education - Sam Houston State University 

Volunteer 

Komo Learning Centres - Pro Bono Business and Marketing Services, 2014 to current  
Dream Foundation - Wish Giver, 2012 
LIfeWorks Austin - Home Improvement Challenge, 2011, 2012

Social

Sigma Tau Gamma Little Sister