Patty Riley

Accomplished Relationship Manager


Patty Riley is a proven top performer, exceeding revenue goals while driving meaningful relationships built upon trust and creative business solutions that deliver results for her clients.


Director of Business Development,
Jun 2013-Mar 2015,  Austin Texas

First dedicated sales person hired to bring innovative market research software and services to market quickly and build a pipeline of recurring revenue. 

  • Grew company’s revenue by 250% for software and services 
  • Implemented new sales strategies, increasing customer base by 125% 
  • Managed all daily, weekly and monthly client interactions for 100% of new accounts; included contracts, SOWs, kickoff, on-boarding, training and client escalations 
  • Created and delivered 100% of marketing materials, software demonstrations, client-branded landing pages and presentations
  • Partnered with internal product and strategic platform team as voice of customer, resulting in a more customer-centric user experience
  • Tracked and prioritized accounts to identify health of customers and establish streamlined retention and up-sell paths
  • Developed and maintained client best practices and on-boarding documentation to ensure seamless customer launch

Account Manager, Senior Account Executive, Sales Director, CSIdentity Corp
June 2007-April 2013,  Austin Texas

Sixth employee hired to establish sales verticals, develop new client relationships and leverage existing accounts for up-sell opportunities. 

  • Built company’s account management department from ground-up to support client lifecycle, resulting in 95% customer retention rate
  • Served as main point of contact for over 100 customers by providing all on-boarding, client engagement and triage; leveraging technical team as needed to ensure seamless launch
  • Delivered top sales for 2 consecutive years and secured 6th largest SaaS client to date
  • Led team as 1st sales producer to successfully sell 3 core software platforms in same year (voice biometrics, global data breach mitigation, credit data and services) 
  • Managed inside sales in lead generation process for market developers
  • Negotiated, drafted and managed complex technical contracts, amendments, RFPs, SOWs and product requirements for client needs
  • Forecasted, tracked and communicated all opportunities, activities and projects via CRM 

Account Manager, Dressed 2 Kill (D2K)
2006-June 2007,  Dallas, Los Angeles, Chicago

Represented leading clothing designers with consultative selling into boutiques and major upscale retailers. 

  • Effectively managed existing Tier 1 clients, while growing new business by 200% 
  • Prepared and managed sales and financial reporting as needed and managed showroom displays, garment shipments and staff travel

Educator, Houston ISD, Humble ISD
August 1991-May 2006,  Houston Texas

Educated students, grades 3-5. 

  • Achieved and maintained 90% and higher student passing rate on standardized tests, including special education student and at-risk populations
  • Created, modeled and instructed in an interactive next-gen classroom, which served as a live showcase for visiting district and non-district educators and administrators
  • Co-authored Mathematics guide book adopted and used district-wide; emphasis on teaching mathematics concepts through problem solving in real-world applications
  • Trained staff and served as mentor teacher, student teacher supervisor, committee chair and team lead throughout tenure


Bachelor of Fine Arts - Sam Houston State University
Bachelor of Arts in Education - Sam Houston State University 


Komo Learning Centres - Pro Bono Business and Marketing Services, 2014 to current  
Dream Foundation - Wish Giver, 2012 
LIfeWorks Austin - Home Improvement Challenge, 2011, 2012


Sigma Tau Gamma Little Sister