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Administrative professional able to make important contributions to both the organization and control of all office operations. Verified record of effective coordination and organization of multiple projects and training of employees. Through various resources have implemented multiple cost saving initiatives saving thousands of dollars per calendar year. Responsible for transitioning new products to realize results in the field via the voice of the customer. Innovative with the ability to enact change and exhibit out of the box thinking as well as the ability to direct focus from the problem to the solution utilizing team dynamics.

Key Skills:

* Verbal/Written Communication
* MS Office Professional Suite
* Customer Service
 * Adobe PDF Professional
* Records Management
* Database Management
* Spreadsheets and Word Processing
* Research
* Problem Solving
* Documentation Control


Work experience

Jan 2016Present

Office Administrative Assistant

Marion County Homeless Council

Office Administrative Assistant Ocala, Florida. Assisted Executive Director and Case Workers on all administrative tasks needed. Called back to advise of services, pre-screen applicants, and make appointments. Assisted Case Workers with intake process, verifying documents, and explaining documents to clients.

Feb 2008Jun 2013

Qms Team Lead

Elster AMCO Water LLC Elster AMCO Water LLC

QA/QMS Team Lead Ocala, Florida Managed the Quality Management System (as per ISO 9001: 2008 standards) Coordinated multiple teams through all types of ISO Quality audits. Worked with upper management to realize total quality initiatives and practices.

Dec 2003Jun 2013

Documentation Control Specialist

Elster AMCO Water LLC
Documentation Control Specialist Ocala, Florida Maintained documentation that concerns the day to day workings of multiple departments Created/Maintained the inventory control system for customer orders, new parts and changing old materials.


Jan 2013May 2016

Associates of Science Medical Office Administration

College of Central Florida



Business Specialist

College of Central Florida

Business Operations

College of Central Florida

Office Management

College of Central Florida

Office Support

College of Central Florida

Office Specialist

College of Central Florida

ISO Lead Auditor


ISO certification to lead and certify audits as per standards 9001:2008