17+ years of leading successful technical projects and teams in a variety of roles.

Leadership / Management: Project management, strategy, P&LDevelopment: Driving R&D through product development life cycleCustomer Facing: Sales & marketing, requirements management, educationQuality Management: ISO 9001, Software Process (SEI-CMM/CMMI), test team managementProcess Improvement: Lean, Business Process Improvement, SPC & 6 Sigma

Work History

Work History
Jan 2009 - Present


Adapt Data Solutions

Provide web based CRM and online issue tracking products and consulting services. Adapt Data Solutions helps manage customer sales cycle information (CRM) and link this information to other important records (tech support calls, repairs, complaints, etc.).


  • Delivered 6 customer trial systems in first five months of operation
  • Top 10 search engine ranking for critical keywords such as "online issue tracking"
  • Established partnerships with key vendors
Jun 2001 - Jan 2009

Global Director of Quality, Education and Technical Support

Emerson Process Management

Direct quality, technical support and education functions for the RAS division of Emerson Process Management. This includes leading a global team of over 20 engineers in North America, Europe and Asia and managing a $1.8M+ budget. 


  • Designed, implemented and managed CRM technical support web portal with 7,000+ global users
  • Managed team of quality engineers to standardize processes towards common ISO quality manual/cert. across multiple sites (US, Asia, Europe and Mexico)
  • Organized 15+ business process improvement teams to drive quality and productivity improvements
  • Streamlined quality management systems by creating an eQMS using EnterpriseWizard and MS SharePoint
Jul 1998 - Jun 2001

General Manager - Professional Services

NewMonics (acquired by Aonix)

Directed a team of 12 software engineers providing embedded Java consulting services to several industries. Successfully managed contracts ranging from 3 week training sessions to complex multi-year/multi-million dollar projects. As Software Quality Manager: Directed system test strategy for NewMonics' embedded real-time Java Virtual Machine (PERC), API and libraries. Recruited and managed software test team. Reported and managed test cycle progress, defects discovered, and other metrics collected from internal and COTS Java test harnesses.

May 1992 - Jul 1998

Lead Engineer - Test Tools Development


Directed test tool development, process improvement (SEI-CMM), recruiting/managing junior engineers, field support activities, and test case development for the CableComm project (telephony/data over cable TV infrastructure).

Developed test tools to automatically test Motorola's GSM digital cellular infrastructure system. Dramatically reduced the manpower required to test the product.

Played a key role on a team tasked with establishing a software development process. This development team achieved SEI-CMM Level 5.


1993 - 1998

Software Project Management

Education Services Institute / George Washington University

Software Project Management coursework through ESI/GWU at Motorola:

  • Software Project Management
  • Software Risk Management
  • International Project Management
  • Scheduling and Cost Control
  • Systems Integration Project Management
  • Developing Quality Software