Summary

Results oriented professional with over 10 years of Web and Online Reputation Management experience. Interactive Marketing guru. Strong expertise in Search Engine Optimization/Marketing, Project Management expert. Passionate about Social Media, Online Marketing, Search and related technologies. Motivated self-starter with demonstrated communication, organizational and multi-tasking abilities. Highly experienced in ITIL, Configuration Management, OPM3 and PMI. Key SkillsSEO/SEM Lead Generation

Online/Marketing Analytics

ITIL

Enterprise Project ManagementHTML/Web standards development

Configuration ManagementGraphic/User Interface Design

Systems Analysis/Administration

Technical Support/Documentation

Online Media Project ManagementCapability Maturity Model

SharePoint Systems IntegrationOrganizational Project Management Maturity Model

Public Speaking

Work History

Work History
May 2008 - Present

Sr. Project Manager, Manager Internal Projects Team

Reval.com Inc.
Development and coordination of new international corporate brand. New corporate website development, PPC Campaign Management, Search Engine Optimization Management, Social Media Optimization. Implementation of new SAN architecture. Management of Salesforce.com, and SharePoint production servers for corporate Intranet and build of new corporate website. Management and implementation of Salesforce.com CRM Systems.
Jan 2006 - Present

Owner

PMKnowledge.net
May 2005 - Apr 2008

Project Manager

Idea Integration
Microsoft Gold Partner. I am a PM focusing mostly on Infrastructure related projects (Exchange, SMS, AD, BDD, Windows Server, etc...), I also do some PM work on the Software Development side working with Sharepoint/MOSS, and InfoPath related technologies. I also spend a lot of time working with executive management reviewing and responding to RFP's and SOW's. And I now help manage and administer the Microsoft Connections team.
2007 - 2007

Project Management Assessor (consulting through Idea)

Collier County Government
Brought in as a consultant to help the Collier County Government Project Management Office assess where they stood in the OPM3 framework and make recommendations on how to progress in an efficient manner. Also consulted to help them develop a new project management methodology and train their current PM's on best practices as well as MS Project.
Mar 2003 - Apr 2005

Project Manager, IT Support, Operations and Procurements

Cayman Islands Government
Project Management of support, helpdesk, and procurements. Responsible for field technicians and workload balancing and prioritization. Maintaining vendor and customer relationship management as well as vendor negotiations. Also worked as a Special Police Constable during emergency recovery efforts after Hurricane Ivan. •Successfully negotiated special pricing for hardware and software with high level contractors and vendors such as HP and Microsoft. •Responsible for management of field technicians and helpdesk support staff. •Management of helpdesk software (Remedy) •Performed staff reviews and training for field technicians as well as helpdesk staff •Creation and implementation of Government wide policies and procedures in relation to IT use. •Designed and implemented various scripting solutions. •Security auditing, system forensics. •Senior level hardware and software diagnosis. •Creation of training materials for staff and users.
Mar 2001 - Jan 2002

Project Manager

Computer Sciences Corporation (Maidenhead, England) Outsourced from Nortel
Management of software development group implementing ASP and VB based software solutions globally. Responsible for training of staff and customers. Liaising with customers globally via tele-conferencing as well as face to face meetings. •Headed global JAD initiatives. •Creation of training materials. •Designed new systems architecture. •Creation and implementation of policies and procedures relating to IT usage. •High level technical support for customers worldwide. •Multi regional management of staff throughout North America, England, France and Ireland.
Feb 1998 - Mar 2001

Project Manager

Nortel Networks (Maidenhead, England)
Oversaw all aspects of IT – primary client contact, design/installation and maintenance of all systems. •Supporting all hardware and software applications throughout Nortel Networks Facilities Management IT department. •Responsible for coordinating with the hardware support technicians and teams throughout Nortel. •Responsible for working with customers to establish support requirements as well as system resource needs. •Training staff and customers on all systems. •Also responsible for configuration and change management procedures, as well as helping with Root Cause Analysis.
Aug 1996 - Jan 1998

Project Manager (Global Internet and Intranet Projects/New Technology)

Hoechst Marion Roussel
Working in a cross platform environment I was responsible for training developers in web related technologies: Java, Perl, PHP, C, CGI and HTML. Handled a majority of graphic design solutions as well as custom software development. Also managed all related hardware and networking technologies. •Designed and implemented a load balancing network of internal and external web solutions. •Built and supervised a team of expert internet solution developers. •Working with SGI Irix, Windows, and HP UX Solutions. •Software design and management utilizing Oracle, Java, VB Script, C, Perl, PHP and HTML. •Managed international DNS, and MS Exchange implementation teams.

Skills

Skills

Project Management

I am an energetic, dedicated Project Mangement Expert with over 13 years of demonstrated project management, PMO, Methodology and Process Engineering experience. I possess familiarity in managing multiple concurrent Information Technology, and Marketing projects, and consistently demonstrate superb communication, organizational, and interpersonal skills. A summary of my experience includes: • Management of large scale technology infrastructure-related projects intended to improve the performance, scalability, stability, and management of multiple platforms across network, mainframe, and client server environments. • Managed the work of cross-functional teams toward the project objectives, while balancing constraints related to project scope, schedule, budget, resources, and quality measurements. • Communicated project status, risks, issues, and accomplishments to project team, sponsors, and stakeholders. • Resolved or facilitated the resolution of problems or conflicts which may arise, escalating when necessary. • Effectively managed client and vendor relationships, managing client expectations and satisfaction through proactive communication. • Performed post-delivery project assessment activities, documenting and applying lessons learned to subsequent projects.

Graphic Design

Heavily experienced in the Adobe Master Suite: Photoshop, Illustrator, Premiere, After Effects, InDesign, etc... I have created and managed International Corporate Brands, developed new corporate identity packages: Marketing Slicks, Whitepapers, Brochures, Posters, Tradeshow Booths, Business Cards, etc...

Search Engine Optimization/Marketing

Highly experienced in SEO/SEM utilizing white hat techniques. Ability to review web sites and analyze ways to improve their information architecture, on page seo, as well as inlink analysis to improve SEO. Also highly skilled in various analytics packages: Omniture, Google Analytics, etc...