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Patrick Hoener

Account Manager Global Accounts - APAC at

Work experience

Mar 2015Present

Account Manager Global Accounts- APAC Singapore

Strategize, manage and implement account plans to drive business, and market share growth for six key Chain accounts.  Liaise with local Hotel teams within the company to align action plans within 20 different countries.  Host face-to-face and webinar trainings for internal and external stakeholders to optimize partner performance.  Build and grow the relationship with our partners to identify new opportunities that align with the model.  Build and grow the relationship with our partners to identify new opportunities that align with the model.

Aug 2012Mar 2015

Account Manager Chicago, IL

Identify opportunities to increase sales at existing partner hotels Visit current hotel partners to advise on overall usage and best practices on website Acquire new hotels in designated area through cold calling, presentations and trade show attendance Creating and presenting workshops and sales information sessions for existing and new hotel partners Prepare performance reports which offer analysis of assigned area as well as analysis of hotel partner performance Mediate escalated customer complaints with partner hotels Work with colleagues to increase training and development on an office level

Nov 2011Aug 2012

Sales Coordinator| Connectivity & Interfaces Expert/pricing | - Chicago, IL

Train new accommodation partners using the extranet. Identify client needs and develop action plan strategies that optimize their performance on Support and manage relationships with 5000+ hotels across the Midwest

Sep 2010Aug 2011

Reservation Sales Coordinator

Hard Rock Hotel - Chicago, IL

Reservation Sales Coordinator Worked cohesively with the Director of Revenue to ensure consistency with sales forecast & rate parity reports Assisted in creating the 14-Day forecast as well as the BAR Rate Comparison weekly report Generated five daily reports and communicated each one to the Executive Committee to measure customer and client satisfaction Oversaw the ROI of the hotel's electronic commerce tools; Groupon, Living Social & Gilt AREAS OF EXPERTISE Customer Service/Phone Skills · Sales · Internet Research Revenue Analysis · Public Speaking · Training Excellent Written and Verbal Communication Skills E-commerce Optimization Social Media & Networking · Leadership Organize & Time Management E-Blast(Constant Contact, Mail Chimp, Mail Merge) · Opera Hotel PMS Microsoft Office Suite(PowerPoint, Excel, Word, Outlook) TRAINING/ACKNOWLEDGMENTS




DePaul University