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Patrick Heinl

Lead Field Service Engineer at Burroughs Payment Systems

Summary

"The dictionary is the only place that success comes before work. Work is the key to success, and hard work can help you accomplish anything."

-Vince Lombardi

Extremely hard working and highly efficient Lead Field Service Engineer with extensive knowledge of Field Service, Customer Service, Mechanics, and troubleshooting of Automated Teller Machines and Smart Safes; giving me the ability to accurately pinpoint problems before they may arise while being an extremely fast learner.As an exceptional team player and leader figure, I bring great value to your company and team.

Work History

03/2017Present

Lead Field Service Engineer 2 SC/NC

Burroughs Payment Systems

- Same duties as before, minus the Savannah, GA Area:

  • Working closely with our District Manager and overseeing all day to day activities in 5 separate districts in South Carolina and North Carolina
  • Prioritizing work loads and coverage, helping to facilitate 24/7 Service on an on-call basis with a YTD Avg. of 98% SLA times met.
  • Generating work schedules for a total of 5 districts ensuring 24/7 coverage in the field.
  • Working with Project Management to schedule and expedite Equipment Installations and Site Surveys.
  • Be a go-to person for other FSEs for advice and OT approvals.
06/201503/2017

Lead Field Service Engineer 

Burroughs Payment Systems

- Same duties as before below, including:

  • Tasked with training and re-training new and existing technicians at home and in other parts of the country.
  • Improved overall Call Response Times significantly in Savannah, GA by coordinating technicians and instilling teamwork.
  • Correcting poor performances in other areas by personally handling and shuffling/re-assigning calls and teaching call handling.
  • Traveled to other states to help bring down Response and Resolve times by applying vast knowledge of machines to fixing the issues faster and more accurately.
  • Worked to dramatically improve team morale in other areas by positive one on one conversations.

04/201306/2015

Field Service Engineer 2

Burroughs Payment Systems
  • Second Line Maintenance on Wincor, Hyosung, Tranax, Hantle, and Triton ATMs.
  • Second Line repair on Tidel and Brinks Smart Cash Management safes.
  • Responsible for keeping track of on-hand repair parts inventory.
  • Executing detailed Site Surveys and installing new ATMs and Smart Safes.
  • Troubleshooting more complex malfunctions on ATMs and repairing/replacing various Field Replaceable components.

04/201204/2013

Field Service Engineer

Burroughs Payment Systems
  • First Line troubleshooting and repair on Wincor Procash ATMs
  • Detailed close out reports on all work performed 
  • Prioritize call handling according to contract SLA Times
  • Maintaining company provided inventory
  • Keeping up with Take Home company provided vehicle.

11/201008/2011

Shipping and Receiving Lead

Boatlife
  • Study shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules.
  • Recording and Performing Inventory Control using Excel and AS/400.
  • Cut down on previous shipping errors by ~25%
  • Prepare Documents such as IMO Dangerous Goods Declarations, Commercial Invoices, and CAFTA-CA Forms.
  • Pull & Stack Products per Packing List on Pallets
  • Use of FedEx & UPS Machines on a daily basis

Certifications

  • Wincor ProCash ATMs
  • Wincor CINEO CMDv5 & CCDMv2 ATMs
  • Revolution Note & Coin Recylers
  • Diebold Opteva ATMs & Deposit Automation
  • Dunbar, TIDEL, and Brinks Compusafe Smart Safes
  • Hyosung. Tranax, and Hantle ATMs
  • Xerox and Konica copiers
  • MIMO Cash Recycler