Lead Customer Engineer 2
Burroughs Payment Systems
- Same duties as before below, including:
- Tasked with training and re-training new and existing technicians in other parts of the country.
- Improved overall Call Response Times significantly in Savannah, GA by coordinating technicians and instilling teamwork.
- Correcting poor performances in other areas by personally handling and shuffling/re-assigning calls and teaching call handling.
- Traveled to other states to help bring down Response and Resolve times by applying vast knowledge of machines to fixing the issues faster and more accurately.
- Worked to dramatically improve team morale in other areas by positive one on one conversations.
- Creating work schedules for the Charleston, SC and Savannah, GA area.