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Patrick Desmond

customer-oriented operations and business leader at top internet companies since 2010

  • San Francisco, CA
  • (415) 601-3908

Experience: UX design, international growth, internal operations and customer support management for payments and marketplace businesses. Formerly at Tappr, Boatbound, Airbnb and UC Berkeley.

Dual Citizen: Australia & USA

Work History


Head, User Operations


Director, Operations - San Francisco, CA & Miami, FL

  • Managed all user-facing operations ranging from customer support, user-onboarding, conversion, insurance and demand marketing
  • Negotiated 1st-ever insurance policy for boat-sharing with Lloyd’s of London for $2M hull/$1M liability
  • Helped raise $4M from strategic crowdfunding, seed VCs and angels
  • Developed market launch strategy for the core boating markets of San Francisco, New York, Chicago, Washington D.C./Annapolis and Miami
  • Hired, trained and managed the growth of the team from 1 to 15

    Lead, International Operations - San Francisco, CA & Sydney, Australia

    • Launched Airbnb Oceania office
    • Hired, trained and managed sales, listing-onboarding and community teams
    • Led all local customer support, business development, community, content and photography operations
    • Developed launch strategy for the Germany, Denmark & Singapore offices



    HTML, CSS & Web Design

    General Assembly

    UX Design Design

    General Assembly
    • Conducted user research and interviews to drive design process.
    • Organized complex type of content using key information architecture techniques.
    • Used responsive design patterns to build out hi-fi wireframes.

    Double Major: Human Rights Theory, International Relations

    UC Berkeley
    • Honors Thesis: Greenwashing & Environmental Human Rights
    • NCAA Division 1 Varsity Athlete: Track & Field