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Work experience

Content Migration Analyst

Centers for Disease Control, Digital Media Branch (Northrop Grumman)

Team: Innovations & Design

Project: Implementation of new content management system and migrate all (1200) CDC websites


  • Communicated all project updates to user community via SharePoint announcements and email
  • Managed development, site architecture and document repository for user community SharePoint
  • Provided content strategy and SEO recommendations to site owners based on data obtained through content inventories, content audits, and web metrics
  • Performed content audits and advised site owners on taxonomy and metadata best practices
  • Served as training lead, conduct monthly technical training, and write/edit training manuals
  • Point-of-contact during content cleanup phase
  • Updated taxonomy structure for production and testing environments
  • Assisted usability specialists with usability testing of mobile apps

Web Content Administrator

Centers for Disease Control, Digital Media Branch (Northrop Grumman)

Web Content Administrator (Seasonal Flu)

Project: Day-to-day management of Seasonal flu website and coordination of pilot CMS migration


  • Developed and implemented content strategy for a heavily-trafficked influenza website
  • Assisted usability and Search Engine Optimization (SEO) team members with modifying web templates, define new site architecture
  • Provided site architecture recommendations to content owners
  • Published influenza communication messages, health communication materials, public health content, and science-based messages thru various multi-channels: web, RSS, mobile, social media widgets, and GovDelivery
  • Served as team content strategy point-of-contact for new WCMS implementation
  • Developed and improved internal team processes for web publishing
  • Advised subject-matter experts on agency and conventional editorial web standards for publishing health communication materials and messages
  • Assisted with the implementation translation project of the Spanish Seasonal Influenza website

Multimedia Developer

Centers for Disease Control, Emergency Risk Communication Branch (Northrop Grumman)

Multimedia Developer (Emergency Risk Communications, Web Team)

Project: 24 hour web communication updates during H1N1 pandemic


  • Assisted web usability specialists with the website redesign, and content development of the CDC Emergency Radiation website
  • Gathered data requirements and compiled web analytics reports
  • Conducted user testing of the CDC Emergency Gulf Oil Spill website
  • Developed online surveys to evaluate audience feedback, health communication messages, social marketing practices, and recommended social media channels
  • Published emergency health web content during the 2009 H1N1 Pandemic
  • Collaborated with clients to develop and publish new family guidance web pages for the H1N1 emergency website
  • Developed RSS feeds for H1N1 content syndication
  • Provided guidance and expertise on the creation and dissemination of science- and audience-based products, tools, and messages for web and social media channels
  • Served as on-call point of contact during emergencies, to local, state, and/or national health agencies, providing technical advice and assistance for disseminating content through web and social media channels

Special Events Coordinator

  • Co-organized annual cancer survivors event, with Ambassador Andrew Young & WSB-TV anchor Monica Kaufman, as guest speakers, promoting cancer awareness and honoring local cancer survivors
  • Organized monthly Distinguished Lecture Series for cancer professionals
  • Coordinated monthly cancer awareness lunch and learn seminars and workshops

Program Coordinator

  • Organized book signings and receptions for visiting authors and writers
  • Improved program registration process by developing online course offerings for students
Sep 2009Present

Communications and Training Analyst

Centers for Disease Control, Digital Media Branch (Northrop Grumman)

Team: (Design & Innovations Team)

Project: Implement new agency-wide Responsive Design Web TemplatesDeliverables:

  • Plan communications and training strategy for user community
  • Write/edit/develop training resources: manuals, reference guides, videos
  • Implement and coordinate technical workshops, classes, and webinars
  • Draft communications for announcements, FAQs, presentations, newsletters
  • Define the information architecture of user community training and support SharePoint portal
  • Coordinate distribution of SharePoint communications to user community
  • Assist usability specialists and technical team in testing new template functionality
  • Serve as training lead and conduct monthly remote & in-person technical training sessions
  • Point-of-contact for content and usability support issues
  • Assist usability specialists with usability testing of electronic communications products
Jan 2009Dec 2009

Website Manager (Volunteer)

Unite With InMotion
  • Update, manage & develop web pages
  • Define online strategies for increasing web traffic & site awareness
May 2009Jun 2009

Web Content Manager/Technical Writer

AT&T Mobility
  • Assisted subject-matter experts and quality assurance managers with writing/editing technical articles for client’s internal, technical support website
  • Migrated static, technical support articles, from client’s web database, to new content management system: Vignette 7.0 on a BEA/WebLogic platform
  • Published technical web articles in adherence to client’s defined taxonomies, editorial style and branding guidelines
Jul 2004Jun 2008

Web Portal Administrator

  • Served on content management system evaluation and implementation team
  • Created and managed online web surveys to conduct audience research and to evaluate marketing activities
  • Increased associate communications across all business units through a nationwide release of an associate web portal and content management system
  • Streamlined user request processes by developing and writing an instructional manual for company web content editors
  • Served as the content management system subject matter expert, for training existing and incoming
  • Increased the number of client implementations and associate productivity by reducing setup time of web-based workrooms 
Jan 1999Sep 2003

Web Development Specialist

Emory Healthcare
  • Improved researcher collaboration by developing intranet websites for National Institute of Health research labs
  • Assisted with implementing organization-wide web editorial standards for web editors and established consistent look & feel for all department websites
  • Increased participation in community education events by promoting monthly cancer awareness activities online.



SharePoint Administration
Content Strategy
Communication Channel Management
Web, intranet, mobile, social media
Technical Communications
Apply usability best practices in all verbal and written deliverables, for end users: training manuals, release notes, announcements, virtual and in-person training.
Training Needs Assessment
Technical Writing
Site Architecture
User Task Analysis
Information Design
Content Analysis
Expert review of web content for adherence to taxonomy and metadata best practices.
Web Metrics Reporting
Creation of web traffic and audience behavior reports using various web reporting software: Omniture Site Catalyst, Google Analytics
Web content editing/writing
Managing Web 2.0 & social networking initiatives
User account & security role management
Web content QA
Web content administration
Web publishing
Web content development


Linda Calloway

David LeBlanc


Certificate in Professional Web Design

GA Institute of Technology

Patricia's Work Samples

Blogs & Sites Managed

Professional Affiliations

Information Architecture Institute

Society for Technical Communication

Technology Association of Georgia

Toastmasters International, Vice President - Public Relations (local chapter)

Women in Technology, member



Creative, tech-savvy, and results-oriented professional with extensive experience in technical communications, content strategy, information design, usability, content analysis, site architecture, content lifecycle management, SharePoint administration, web content management, web publishing, web writing and editing skills; strong interest in content strategy and user experience initiatives; great team player with a reputation for quickly mastering assigned tasks and projects; strong communication and analytical skills that lend to effectively working with clients, vendors, subject-matter experts, leads, senior management, and associates at all levels.

I've performed various roles on projects, including: Communications and Training Analyst, Technical Writer, Trainer, Content Strategist, Information Designer, Usability Test Coordinator, and performed various web tasks: web content development, designing and managing websites in a public relations environment, writing and editing technical articles for a major telecommunications company, providing web content management for the Centers for Disease Control, Digital Media Branch, and presently managing communications and training for the CDC-wide implementation of a content management system and Responsive Design Template projects.