MS Word, Excel, PowerPoint, Outlook
Communications & Customer Service Professional
- Bratislava Slovakia
- 00421 949 321 839
- [email protected]
Flexible; able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Organized and detail-oriented; stay calm under pressure.
Particular strength in bridging cultural gaps among people through education and interpersonal relations.
Responsibility for the day-to-day management of a hotel and its staff
Organising and directing all hotel services, including front-of-house (reception, concierge, reservations)
Planning work schedules for individuals
Meeting groups of holiday-makers when they arrive at the airport
Holding a welcome meeting to give information about resort facilities and local attractions
Arranging and accompanying excursions and sightseeing trips
Dealing with bookings by phone, e-mail, letter, fax or face-to-face
Completing procedures when guests arrive and leave
Preparing bills and taking payments
This qualification aims to give me the skills I need to work effectively as a Resort Representative, enhance the status of the ‘Resort Rep’ within the travel and tourism industry, promote good practice by setting a common standard which is nationally recognized and provide a basis for further study and motivation for career development
Complex study of regional structures at different dimensions, synthesis and prognosis emphasizing rational and ecological employment of its potential
Domestic and foreign regions issues and global trend of worldwide development
Development of methods and techniques to regional and macroregional analysis and landscape evaluating, issues of political geography and geopolicy