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Summary

I'm a user advocate, who's always looking to provide a better user experience, for the end-user, by improving content and governance processes, and asking the right questions. Whether it's providing useful content and documentation, conceptualizing new, site designs and information architecture into wireframes, creating content inventories, conducting metadata and taxonomy audits, developing content strategy, communications and training plans, or delivering communication messages; the user always comes first!

I have a passionate interest in content strategy, information architecture, internal and end-user communications, and user experience. But, most of all, I'm passionate about providing users with useful, findable, and valuable content, and doing the right thing, by creating a content user experience that works!!

Work History

May 2014Present

Public Health Analyst (Content Strategist)

Carter Consulting, Inc. - Centers for Disease Control, Division of Health Informatics and Surveillance

Public Health Analyst(Content Strategist) - Communication Team (1 year 5 months)

Project: Daily management of web, mobile, social media, and training initiatives for government clients- Centers for Disease Control(CDC), Division of Health Informatics and Surveillance, Communication Team
Deliverables:

  • Manage entire content migration lifecycle: creation, editing, publishing, and governance for clients' division websites
  • Conduct detailed content audit and content analysis of existing content
  • Facilitate client sessions prior to site migration
  • Create a content inventory and content matrix prior to site migration
  • Define content metadata and taxonomy
  • Create wireframes for new, site navigation and information architecture
  • Develop content strategy and migration project plans
  • Facilitate usability testing for digital communication products and new workflow processes
  • Provide web and usability consultations to assess site architecture and layout prior to upgrading site to responsive design template
  • Provide Omniture web analytics reports to leadership and make SEO recommendations
  • Conduct division-wide Section 508 training workshops
  • Write/edit/develop training/marketing collateral: manuals, quick reference guides, flyers
Jan 2013May 2014

Communications and Training Analyst

Northrop Grumman-Centers for Disease Control, Division of News and Electronic Media

Communications and Training Analyst - Innovations & Design Team (1 year 5 months)

Project: Implement new Responsive Design Templates-Centers for Disease Control(CDC), Division of News and Electronic Media

Deliverables:

  • Plan communications & training strategy for user community
  • Define the information architecture of user community training and support SharePoint portal
  • Coordinate distribution of SharePoint communications to user community
  • Assist usability specialists and technical team with communicating project updates to user community
  • Conduct monthly remote & in-person technical training sessions
  • Write/edit/develop training resources: manuals, reference guides, videos
Sep 2011Dec 2012

Content Migration Analyst

Northrop Grumman-Centers for Disease Control, Division of News and Electronic Media

Content Migration Analyst - Innovations & Design Team (1 year 4 months)

Project: Implement new content management system to migrate all(1200) CDC websites

Deliverables:

  • Perform site content analysis and review
  • Provide recommendations for content migrations and implementations
  • Perform content audits and advise site owners on taxonomy and metadata
  • Serve as training lead and conduct monthly technical training
  • Point-of-contact during content cleanup phase
  • Update taxonomy structure for production and testing environments
  • Serve as facilitator during usability testing of digital communications products
Sep 2010Sep 2011

Web Content Manager

Northrop Grumman-Centers for Disease Control, Division of News and Electronic Media

Web Content Manager (1 year 1 month)

Project: Manage day-to-day web activities: workflow, publishing, editing, and governance of the Seasonal Flu website (http://www.cdc.gov/flu/)

Deliverables:

  • Translate and disseminate health communication materials, public health content, and science-based messages via the Internet, RSS, social media widgets, and GovDelivery
  • Coordinate and manage Seasonal Influenza web publishing projects for the agency
  • Serve as team content strategy point-of-contact for new WCMS implementation
  • Review updated web content for accuracy, apply plain language principles, and ensure correct web communication theories are applied for the intended audience
  • Respond in writing to inquiries received from CDC-Info and subject matter experts
  • Advise subject-matter experts on agency and conventional editorial web standards for publishing health communication materials and messages, vaccination guidelines, and recommendations regarding Seasonal Influenza
  • Increase content syndication of influenza communication messages by developing RSS feeds and social media widgets
  • Collaborate with usability and Search Engine Optimization(SEO) team members to modify web templates, define new site architecture, and to communicate Seasonal Influenza messages effectively for diverse audiences
  • Assist with the implementation project for translating the Seasonal Influenza website into Spanish
Nov 2009Aug 2010

Multimedia Developer

Northrop Grumman-Centers for Disease Control, Emergency Communications

Multimedia Developer (H1N1 Web Team) (10 months)

Project: Daily web publishing of H1N1-related content

Deliverables:

  • Disseminated and translated emergent health communication messages regarding H1N1 and Seasonal Flu during the 2009 H1N1 Pandemic
  • Collaborated with clients to develop and publish the new family guidance web pages for the H1N1 emergency website
  • Assisted subject-matter experts by translating health communication content regarding H1N1 for publishing and web dissemination
  • Developed RSS feeds for H1N1 syndicated content to distribute health communication messages and promote campaigns world- wide
  • Coordinated publishing of web products during public emergencies with other public health program staff at the local, state, and/or national level
  • Facilitated and conducted online surveys to evaluate audience feedback, health communication messages, social marketing practices, and recommended social media channels
  • Contributed to health communication campaigns by compiling audience-segmented research reports generated with Omniture web analytics reporting tool
  • Assisted web usability specialists with a website redesign, and content development of the CDC Emergency Radiation website
  • Provided guidance and expertise in the development and dissemination of science-and audience-based products, tools, and messages for web and social media channels
  • Served as on-call point of contact during emergencies, to local, state, and/or national health agencies, providing technical advice and assistance for disseminating content through web and social media channels
  • Developed, updated, and reviewed content published to a developmental site to ensure content and messages were appropriate for public release
May 2009Jun 2009

Web Content Manager/technical Writer

AT&T Mobility - Sales Communications

Web Content Manager/Technical Writer (2 months)

Project: Migration of database content into newly implemented content management system

Deliverables:

  • Develop and maintain technical articles and web content for Client's internal enterprise Web site that is complementary to Client's business objectives, and appropriate to brand guidelines
  • Migrate web content from client's associate knowledgebase to new content management system: Vignette 7.0 on a BEA/WebLogic
  • Manage assignment of published technical articles for adherence to client's editorial style guidelines
  • HTML conversion of articles to CMS publishing adhering to defined taxonomies
Jul 2004Jun 2008

Web Portal Administrator

AUTOMATIC DATA PROCESSING

Web Portal Administrator (Benefit Services) (4 years)

Deliverables:

  • Increased associate communications across all business units through a nationwide roll-out of associate web portal & content management system
  • Streamlined user request process by developing & co-authoring an instructional guide for web content editors
  • Improved associate training by conducting web- based training on content management system
  • Increased number of client implementations by reducing setup time of web-based workrooms by 50%
  • Improved associates access to client documentation and knowledgebase content by converting 3, 000+ pages of static, html content to an asp content management portal

Skills

information design, content strategy, content analysis, content audits, site architecture, information design, information architecture, metadata auditing, survey management, managing content lifecycles, internal communications, usability testing, technical communications, user community management, SharePoint development and management, web writing and editing skills, web content management, web publishing. taxonomies, Omniture analytics, adobe photoshop, content management systems, content editing, html, microsoft office, microsoft outlook, microsoft powerpoint, microsoft excel, organizational skills, quality assurance, user research, systems analysis, technical support, vignette , visio, web project management

Education

B.A. - Journalism

University of Massachusetts - Amherst

Degree Honors: Cum Laude, Alpha Sigma Lambda Honor Society

Portfolio

Project deliverables: wireframes for new, site navigation and design, content strategy plans, process flow diagrams, communications and training plans, site content review and analysis, user survey development, web community newsletter, and training documentation.

Blog Writing

I maintain a regularly, updated blog: Eat Well and Live Healthy (http://eatandlivehealthy.wordpress.com), which focuses on healthy eating and living.

I'm also a frequent blog writer for Mater Mea (http://www.matermea.com), which is a website that tells the stories of women at the intersection of motherhood and career.