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Patricia Dumond

WordPress Development, Support, and Security

Skills

10
Web & WordPress Development

Developing websites using HTML/HTML5, CSS/CSS3, PHP, JavaScript, jQuery

10
Technical Support/Help Desk

Remote and on-site end-user technical support/Excellent client/user communications

10
Writing & Technical Writing

Excellent written communication skills

10
WordPress Website Management

WordPress installation, configuration, and maintenance.

10
HTML/HTML5

Web development using HTML/HTML5

10
CSS/CSS3

Web development and design using Cascading Style Sheets

10
PHP

Web development using PHP up to PHP 7

10
Database Development & Adminstration

Database design, development, and administration using SQL, Oracle, MySQL, Microsoft Access, SQL Server, and other database back-ends.

10
Webserver & WordPress Security

Securing webservers, websites, and WordPress sites.

10
Network Security/Information Assurance

Securing IT networks using firewalls, routers, and other software and hardware tools.

Work experience

October 2016Current

Technical Support & Writing

Code Cabin

Technical Support and Writing at Code Cabin, a WordPress plugin developer. Provided online technical support to users of Code Cabins WordPress plugins through Zendesk, GitHub, and Code Cabin and WordPress.org forums. Assisted users in resolving issues from installation to limited custom coding and integration of our plugins. Assisted developers with testing, quality assurance, and troubleshooting. Technical writing for plugin documentation (Documentation Lead). Plugins supported: WP Google Maps and WP Live Chat Support.

2015-042016-09

Technical Support & Writing

WebSharks

(1 year 6 months) Technical Support at WebSharks, a WordPress plugin developer. Provided online technical support to users of WebSharks WordPress plugins through Zendesk, GitHub, and WordPress.org forums. Assisted users in resolving issues from installation to limited custom coding and integration of our plugins. Assisted developers with testing, quality assurance, and troubleshooting. Technical writing for plugin knowledge bases and blogs. Plugins supported: s2Member: A powerful membership plugin for WordPress sites customizable with shortcodes and PHP and ZenCache: An advanced caching plugin for WordPress.

2014-01Present

President

Site Geeks LLC
President at (2 years 9 months) Web design, development, and managed hosting specializing in WordPress.
2008-042013-09

IT Specialist (Security)

Information Assurance. United States Department of Defense

Web Security Officer for a major Army installation. Administered web proxy devices and firewalls. Oversaw security for the post's public-facing websites, SharePoint, and intranet. Wrote network security policies and user outreach/training materials. Analyzed firewall and proxy server logs for evidence of network intrusions and rogue network devices. Tracked down rogue network devices and had them removed from the network.

20032008

Help Desk Specialist

Exchange Servers United States Department of Defense
Microsoft Exchange Administrator, Barrucuda Spam Firewall Administrator, and Help Desk/ Telephone Support. Maintained email accounts, hardware and software maintenance and the Spam firewalls. Maintained spam filters including writing regex commands. Provided telephone support to end users and IT staff for software and hardware.
1986-022013-09

IT Specialist

United States Department of Defense
IT Specialist at (27 years 8 months)
19831986

Personnel Staffing Specialist

Department of Defense
Personnel Staffing Specialist at United States (3 years)
1975-091980-05

Personnel Records Specialist

US Army
Personnel Records Specialist at Page2 (4 years 9 months) Skills & Expertise WordPress Website Development

Education

19801982

Associate of Arts

Monterey Peninsula College
19871990

Management Information Science Major

Troy State University - Dothan

3 years work towards Bachelor's of Science degree in Management Information Science (a combination of Computer Programming and Accounting). I did not graduate because my husband as transferred to Georgia (he was in the Army).

Summary

I've worked with computers for over thirty-five years and IT has been my career focus since 1992. I've been developing and administering websites since 1999. I'm fluent in all the acronyms: HTML, CSS, PHP, etc... I was on the team that built the first website for Fort Stewart, Georgia, around 2002. 

My technical support experience includes several years providing hands-on user and network support, 2+ years Help Desk experience supporting almost 6,000 users, as well as almost 2 years providing technical support for 2 WordPress plugin developers. In addition, as a freelance WordPress developer I provide telephone and remote support to my clients.

I have over forty years experience writing technical documents including user documentation, operating procedures and guidelines, training curricula, slides and handouts. I've been the "de facto" editor of office communications and technical documents in every office I've ever worked from my first duty assignment as an Army PFC.