W3R (under contract with PG & PG Services)
Providing Program and Project Management services for Excellus Health via W3R Consulting. Current projects are:
- automate the Medicare Enrollment process by implementing Wipro's medicare membership management and billing reconciliation system, which involves use of bidirectional integration between Excellus iFacets Claims processing system, CMS and the Excellus membership document fulfillment system. Involves working with a team of resources both onshore and offshore (India)
- Blue Cross Blue Shield mandate strategic project to improve audit of customer web interactions via the implementation of IBM Tealeaf Customer Experience suite.