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Parth Patel

IT Professional

  • Burlington, Ontario
  • +1 647 490 1543


Respected and self‐motivated IT Professional with more than 4 years of experience managing multiple projects simultaneously. Extensive experience managing large‐scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion within budget. Ability and interest in learning and incorporating new technology. Looking for a suitable IT Professional position with a successful and dynamic company that offers room for progression.

Work History

May 2015Present

IT Supervisor & Team Leader (Health-Care)

MedITILigence Inc.
  • Leadership: 

  1. Demonstrated IT employee/organizational leadership skills in an IT infrastructure environment including an ability to lead major change and projects initiatives using technology as an enabling resource.
  2. Lead operational and strategic planning related to the IS infrastructure, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  3. Lead efforts to create and maintain a solid, high performance, high availability architecture for the IS infrastructure.
  • IT Infrastructure Experience:

  1. Extensive knowledge of IT planning, IT infrastructure operations and services delivery gained through a minimum of 5 years progressive related experience in a complex multi-stakeholder IT environment. This includes strong technical knowledge of servers, networks, PC operating systems and associated protocols, standards, security/privacy practices and laws.
  • Technology Selection and Deployment:

  1. Demonstrated experience in researching IT issues, developing business cases and RFP’s for new solutions, selection and deployment of solutions including project and vendor management.
  2. Strong understanding of project management principles will be essential to your success. Monitor and manage risks related to investments including, financial, reputation and delivery
  • Service Delivery:

  1. Experience leading an IT service delivery organization including the ability to prioritize multiple, conflicting demands in a time-sensitive high pressure environment.
  2. Knowledge and experience with ITIL or any other service management tools or processes is an asset for your organization.
  3. Monitor efficient working of support team and ensure optimal level of operational productivity in all processes and ensure compliance to all customer objectives and manage communication with various client groups to identify and resolve all issues.
  • Team Building:

  1. Exceptional abilities at mentoring and engaging others, empowering team and inspiring them to excellence. Organizational and management skills to manage large and/or multiple programs
  • Customer Service Orientation and Relationship Management:

  1. Exceptional customer services, relationship management, facilitation and negotiation skills.
  2. Provide support to all IT processes and maintain exceptional quality in all products and develop materials according to customers and end user requirements and assist to resolve all complex issues for all internal and external customers.
  • Continuous Improvement:

  1. A commitment to continuous improvement principles including a commitment to excellence and the ability to facilitate innovation and creativity.
  • Communication:

  1. Ability to form effective working relationships and communicate well with all levels including a client orientation and excellent interpersonal, diplomacy and presentation skills.
  • Business Based Cost Justification / Case Study
  1. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IS infrastructure and IS systems.
  2. Manage financial aspects of the IS infrastructure, including purchasing, budgeting, and budget review.
  3. Develop business case justifications and cost/benefit analyses for IS infrastructure spending and initiatives.
  4. Develop and implement IS policies and procedures for infrastructure architecture, security, disaster recovery, standards, and service provision.
  5. Develop requests for proposals as required.

Apr 2014May 2015

IT Consultant & Professional (Clinical Leadership & Healthcare Managment)

MedITILigence Inc. 
  • Assesses and analyses current system infrastructure and technology choices to evaluate alternatives that meet business needs. 
  • Plans all activities leading to the development of the computing architecture, and software installation.
  • Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis. Areas of focus include; service delivery, service support, and physical security (ITIL).
  • Maintain personal learning and development to stay aware of emerging trends within the healthcare environment
  • Follow documented operational procedures and processes with minimal guidance from the team such as equipment requisitioning, network requisition, inventory and asset management.
  • Cisco Technologies(Planning/Configuration/Deployment/Maintenance) - Cisco Switches/Firewall/Access Points/IP Sec VPN /Site to Site/Remote Access 
  • Microsoft Technologies(Planning/Configuration/Deployment/Maintenance) -Windows Server 2012/MS Exchange 2013 Server/Syslog/Active Directory/Group Policies/VLANS/DHCP/DNS
  • Microsoft Deployment Technologies(Planning/Configuration/Deployment/Maintenance) -SCCM/MDT/WDS
  • VoIP Phone Systems(Planning/Configuration/Deployment/Maintenance) - AVAYA/CISCO UCS
  • Proxy Server(Planning/Configuration/Deployment/Maintenance)- Barracuda Proxy Server Firewall
  • BackUp Technologies(Planning/Configuration/Deployment/Maintenance) - EMC/Symantec/RMAN Backup/NAS Devices
  • Perform local systems a backup, ensuring all critical data is transferred to backup servers without errors or omissions.
  • Troubleshooting network issues in Medical Database Systems: TELUS PS Suite, Clinic Care, ABEL-DENT, EMR System
Sep 2012Apr 2014

Network Analyst 

BIC Canada 
  • Responsible for WAN, LAN, Wireless LAN, Internet, VPN remote access and intranet network maintenance, including routers and switches.
  • Perform routine network start up and close down and maintain control records 
  • Implemented SNMP on devices to allow for network management as per business requirements
  • Securing network resources with shared folder permissions, Implementing file security system.
  • Maintained Active Directory and LDAP directories.
  •  Maintaining a log of all problems detected and system backups.
  • Investigating, diagnosing and resolve all network problems.


Project 1: Implemented MDT & WDS Server

MDT 2013 is a free, supported download from Microsoft that adds approximately 280 enhancements to Windows operating system deployment with System Center 2012 R2 Configuration Manager. It is, therefore, recommended that you utilize MDT when deploying the Windows operating system with System Center 2012 R2 Configuration Manager. In addition to integrating MDT with Configuration Manager, we also recommend using MDT Lite Touch to create the Windows 8.1 reference images used in Configuration Manager. 

  • Maintained Leadership of Tier-1 Support Team and trained them to deploy PC using automated deployment. 
  • Maintain record of deploying 100 PC in 8 hours using MDT Server

Project 2: G1-G2 Driving School (Burlington)

  • Plan/Design/Configure Driving School Schedule & Invoicing System & Payroll Services on Cloud. 
  • Plan/Design/Configure Employee Structure & Workflow.
  • Plan/Design/Configure Back Up Solution on Cloud. 
  • Trained User: Workflow and how to use G1-G2 Driving School System.
  • Documentation of Site 

Project 3: Saurin Patel CPA (Burlington)

  • Plan/Design/Configure Network Infrastructure/Backup Solution/Work Flow Assessment. 
  • Configured ASA 5505 & Catalyst 2960-x Series Switch & VPN for home access. 
  • Configured NAS for Back Up Solution.
  • Implemented SNMP Protocol on network devices for management purposes.
  • Implemented Internet Faxing Solution & Email Hosting on our Exchange Server .
  • Documentation of Site 

Project 4: The Berkeley Condos (Burlington)

  • Plan/Design/Assessment/Configuration of Network/System/PC Deployment/Phones
  • Implemented SNMP Protocol on network devices for management purposes.
  • Implemented Internet Faxing Solution & Email Hosting on our Exchange Server .
  • Documentation of Site 

Project 5: Wharton Medical Clinic (180 Vine St) 

  • Plan/Design/Assessment/Configuration of Network/System/PC Deployment/Phones
  • Configured ASA 5505 & Catalyst 2960-x Series Switch & VPN for home access. 
  • Implemented SNMP Protocol on network devices for management purposes.
  • Documentation of Site 

Project 6: Wharton Medical Clinic (2951 Walkers Line) 

  • Audit old systems/hardware and planned/design for upgrade of System/PC Deployment/Phones/Printers
  • Upgraded all PC to Win 8.1 Pro / Office 2013
  • Tested Functionality of Accuro EMR.
  • Implemented SNMP Protocol on network devices for management purposes
  • Moved all PC's to specified OU and applied correct GPO
  • Documentation of Audit/Site/Upgrade

Project 7: Prudent Asset Management Inc. (Mississauga)

  • Audit old systems/hardware and planned/design for upgrade of System/PC Deployment/Phones/Printers
  • Upgraded all PC to Win 10 Pro / Office 2016
  • Upgraded Server 2011 SMB to Server 2012 STD with 5 CAL's
  • Implemented Domain Network / DHCP Scope / DNS / SNMP
  • Migrated Go Daddy POP Emails to Microsoft Exchange 365 and also implemented SharePoint.
  • Implemented On-Site & Off-Site Backup's.
  • Documentation of Audit/Site/Upgrade