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Summary

Respected and self‐motivated IT Professional with more than 5 years of experience managing multiple projects simultaneously. Extensive experience managing large‐scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion within budget. Ability and interest in learning and incorporating new technology. Looking for a suitable IT Professional position with a successful and dynamic company that offers room for progression.

Work History

May 2015Present

IT Supervisor & Team Leader (Health-Care)

MedITILigence Inc.
  • Leadership: 

  1. Demonstrated IT employee/organizational leadership skills in an IT infrastructure environment including an ability to lead major change and projects initiatives using technology as an enabling resource.
  2. Lead operational and strategic planning related to the IS infrastructure, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  3. Lead efforts to create and maintain a solid, high performance, high availability architecture for the IS infrastructure.
  • IT Infrastructure Experience:

  1. Extensive knowledge of IT planning, IT infrastructure operations and services delivery gained through a minimum of 5 years progressive related experience in a complex multi-stakeholder IT environment. This includes strong technical knowledge of servers, networks, PC operating systems and associated protocols, standards, security/privacy practices and laws.
  • Technology Selection and Deployment:

  1. Demonstrated experience in researching IT issues, developing business cases and RFP’s for new solutions, selection and deployment of solutions including project and vendor management.
  2. Strong understanding of project management principles will be essential to your success. Monitor and manage risks related to investments including, financial, reputation and delivery
  • Service Delivery:

  1. Experience leading an IT service delivery organization including the ability to prioritize multiple, conflicting demands in a time-sensitive high pressure environment.
  2. Knowledge and experience with ITIL or any other service management tools or processes is an asset for your organization.
  3. Monitor efficient working of support team and ensure optimal level of operational productivity in all processes and ensure compliance to all customer objectives and manage communication with various client groups to identify and resolve all issues.
  • Team Building:

  1. Exceptional abilities at mentoring and engaging others, empowering team and inspiring them to excellence. Organizational and management skills to manage large and/or multiple programs
  • Customer Service Orientation and Relationship Management:

  1. Exceptional customer services, relationship management, facilitation and negotiation skills.
  2. Provide support to all IT processes and maintain exceptional quality in all products and develop materials according to customers and end user requirements and assist to resolve all complex issues for all internal and external customers.
  • Continuous Improvement:

  1. A commitment to continuous improvement principles including a commitment to excellence and the ability to facilitate innovation and creativity.
  • Communication:

  1. Ability to form effective working relationships and communicate well with all levels including a client orientation and excellent interpersonal, diplomacy and presentation skills.
  • Business Based Cost Justification / Case Study
  1. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IS infrastructure and IS systems.
  2. Manage financial aspects of the IS infrastructure, including purchasing, budgeting, and budget review.
  3. Develop business case justifications and cost/benefit analyses for IS infrastructure spending and initiatives.
  4. Develop and implement IS policies and procedures for infrastructure architecture, security, disaster recovery, standards, and service provision.
  5. Develop requests for proposals as required.


Apr 2014May 2015

IT Consultant & Professional (Clinical Leadership & Healthcare Managment)

MedITILigence Inc. 
  • Assesses and analyses current system infrastructure and technology choices to evaluate alternatives that meet business needs. 
  • Plans all activities leading to the development of the computing architecture, and software installation.
  • Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis. Areas of focus include; service delivery, service support, and physical security (ITIL).
  • Maintain personal learning and development to stay aware of emerging trends within the healthcare environment
  • Follow documented operational procedures and processes with minimal guidance from the team such as equipment requisitioning, network requisition, inventory and asset management.
  • Cisco Technologies(Planning/Configuration/Deployment/Maintenance) - Cisco Switches/Firewall/Access Points/IP Sec VPN /Site to Site/Remote Access 
  • Microsoft Technologies(Planning/Configuration/Deployment/Maintenance) -Windows Server 2012/MS Exchange 2013 Server/Syslog/Active Directory/Group Policies/VLANS/DHCP/DNS
  • Microsoft Deployment Technologies(Planning/Configuration/Deployment/Maintenance) -SCCM/MDT/WDS
  • VoIP Phone Systems(Planning/Configuration/Deployment/Maintenance) - AVAYA/CISCO UCS
  • Proxy Server(Planning/Configuration/Deployment/Maintenance)- Barracuda Proxy Server Firewall
  • BackUp Technologies(Planning/Configuration/Deployment/Maintenance) - EMC/Symantec/RMAN Backup/NAS Devices
  • Perform local systems a backup, ensuring all critical data is transferred to backup servers without errors or omissions.
  • Troubleshooting network issues in Medical Database Systems: TELUS PS Suite, Clinic Care, ABEL-DENT, EMR System
Sep 2012Apr 2014

Network Analyst 

BIC Canada 
  • Responsible for WAN, LAN, Wireless LAN, Internet, VPN remote access and intranet network maintenance, including routers and switches.
  • Perform routine network start up and close down and maintain control records 
  • Implemented SNMP on devices to allow for network management as per business requirements
  • Securing network resources with shared folder permissions, Implementing file security system.
  • Maintained Active Directory and LDAP directories.
  •  Maintaining a log of all problems detected and system backups.
  • Investigating, diagnosing and resolve all network problems.

Education

Apr 2014Present

Cisco Certified Network Associate: Routing 

Cisco Technologies

Routing & Switching Basics

Aug 2014Present

Cisco Certified Network Professional (Routing & Switching)

Cisco Technologies

Routing & Switching Configuration & Designing

Nov 2014Present

Microsoft Certified Solutions Associate: Server 2012

Microsoft Corporation

Administrating & Configuration of Server 2012 R2

May 2015Present

Administering Office 365 for Small Business

Microsoft Corporation

Exchange Online/One Drive Business/Yammer Enterprise/Lync Online/SharePoint Online

Jan 2012Aug 2013

Associate's Degree: Electronics Engineering: Computers & Networks

Seneca College of Applied Arts & Technology

 Networking & Electronics Engginering

Self Consultant Projects

Project 1: Silver Fox Pharmacy (Burlington) - April 2016

  • Plan/Design Data Center /  IT Systems / IT Work Flows
  • Plan/Design IT Infrastructure to support Multiple Remote Locations. (Cisco Meraki Solution)
  • Plan/Implement Digital Work Flow Solution for Long Term Care Pharmacy which supports LTC & Retirement Homes
  • Plan/Design/Implement Digital Fax Solution (FoIP) - xMedius Fax Solution
  • Plan/Design/Implement Cisco VoIP System
  • Plan/Design/Implement Exchange/EMR/Terminal Server/ Backup Solution (EMC)
  • Documentation of Site 

Project 2: G1-G2 Driving School || Sams Driving School (Burlington) - December 2014

  • Plan/Design/Configure Driving School Schedule & Invoicing System & Payroll Services on Cloud. 
  • Plan/Design/Configure Employee Structure & Workflow.
  • Plan/Design/Configure Back Up Solution on Cloud. 
  • Trained User: Workflow and how to use G1-G2 Driving School System.
  • Documentation of Site 

Project 3: Saurin Patel CPA (Burlington) - February 2015

  • Plan/Design/Configure Network Infrastructure/Backup Solution/Work Flow Assessment. 
  • Configured ASA 5505 & Catalyst 2960-x Series Switch & VPN for home access. 
  • Configured NAS for Back Up Solution.
  • Implemented SNMP Protocol on network devices for management purposes.
  • Implemented Internet Faxing Solution & Email Hosting on our Exchange Server .
  • Documentation of Site 

Project 4: Medicaone Health Care (2951 Walkers Line)  - July 2015

  • Audit old systems/hardware and planned/design for upgrade of System/PC Deployment/Phones/Printers
  • Upgraded all PC to Win 8.1 Pro / Office 2013
  • Tested Functionality of PS/Accuro EMR.
  • Implemented SNMP Protocol on network devices for management purposes
  • Moved all PC's to specified OU and applied correct GPO
  • Documentation of Audit/Site/Upgrade

Project 5: Prudent Asset Management Inc. (Mississauga)- December 2015

  • Audit old systems/hardware and planned/design for upgrade of System/PC Deployment/Phones/Printers
  • Upgraded all PC to Win 10 Pro / Office 2016
  • Upgraded Server 2011 SMB to Server 2012 STD with 5 CAL's
  • Implemented Domain Network / DHCP Scope / DNS / SNMP
  • Migrated Go Daddy POP Emails to Microsoft Exchange 365 and also implemented SharePoint.
  • Implemented On-Site & Off-Site Backup's.
  • Documentation of Audit/Site/Upgrade

Skills

Infrastructure Services

DHCP, DNS, SMTP, FTP, TFTP, SFTP
LAN Technologies- Ethernet, Fast Ethernet, Gigabit & 10 Gigabit Ethernet

VLANS, VTP, STP, RSTP, 802.1Q, ISL


Ticketing Systems

Remedy ARS, Clarify, Impact, Info vista, ZOHO , Fresh Desk


Network Monitoring and Management Systems

HP-Openview, IBM Tivoli Argus, IBM Tivoli NMC, Cisco NAM, Cisco Works Suite, Cisco SDM, Network Health, Concorde eHealth, PRTG


CISCO / MERAKI Technologies

ROUTERS, SWITCHES, FIREWALL, ASA (CCNP Level) , WLC AP


Microsoft Technologies

ACTIVE DIRECTORY, DHCP, DNS, WDS, SCCM, WSUS,Exchange 365,SharePoint Online,Lync Online,Yammer Enterprise


Phone Systems

Cisco CUCM, UCCX, UCM, AVAYA

Personal Skills

Organizational
Management and Supervisory Skills
Team Building Skills
Analysis and Complex Problem Solving
Time management Skills
Project management skills
Critical Thinking
Stress Management Skills
Good Communication Skills 

Platforms

CISCO, CITRIX, VMware

Operating Systems

Server 2012, 2008, Windows 10, 8.1, 7


Business Based Cost Justification / Case Study

Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IS infrastructure and IS systems.

Manage financial aspects of the IS infrastructure, including purchasing, budgeting, and budget review.

Develop business case justifications and cost/benefit analyses for IS infrastructure spending and initiatives.

Develop and implement IS policies and procedures for infrastructure architecture, security, disaster recovery, standards, and service provision.

Develop requests for proposals as required.