Printing tool Download PDF

Work experience

Oct 1999Present

IT Systems Anaylst

  • Provide a wide variety of technical support to 200+ end users for “The Global Visa and Passport Professionals.”
  • Provide Microsoft Windows XP Professional / Office 2003 support to users locally and in eight different locations throughout the country.
  • Prepare and monitor helpdesk tickets using AdventNet Manage Engine Service Desk Plus.
  • Setup and imaged new desktop and laptop computers including the installation of Symantec AntiVirus 10.2.
  • Manage the daily backup and administration of 48 Windows 2000/2003 servers, ensuring data integrity and recovery using Symantec Backup Exec.
  • Create new users utilizing Windows Active Directory, Microsoft Exchange 2000, and Novell.
  • Perform the import and export of data using Microsoft Excel and use MS Access to create reports.
  • Setup and schedule jobs using SQL 7.0 and SQL 2000 to optimize the performance of five Microsoft SQL servers.
  • Test company developmental and live website data for accuracy.
  • Purchasing agent for all IT software and hardware.
Oct 1997Oct 1999

Manager Passports and Visas

  • Administer the day-to-day operations of processing new passports and visas, providing support to over 14,000 staff members.
  • Manage and develop staff through annual performance evaluations, establishing areas of improvement.
  • Organize the bi-weekly billing of consular fees and petty cash summary to the IMF Accounting Department.
  • Maintain all Windows XP Professional workstations.
  • Prepare and forward payroll forms on a weekly basis.
  • Interface with the IMF Transportation Department on immediate operations needs.
Jan 1995Oct 1997

Team Leader

American Express
  • Supervise the Support Services Operations Team of nine associates for the International Monetary Fund account with average total revenues of $20 million.
  • Manage the ordering, auditing, and security of $18 million in travelers’ cheques annually at two geographical locations.
  • Maintain the SABRE computer reservation system/global distribution system.
  • Worked with the sales team to help define customer requirements and needs.
  • Initiate/lead/participate in task teams to streamline office procedures with the Area Travel Director.
  • Conduct employee evaluations, evaluate and coordinate training, and coach/develop a diverse workforce.
  • Liaison between the International Monetary Fund, United Nations, Foreign Embassies, and the Department of State on issues related to passports and visas.
Jun 1983Jan 1995

Superintendent (Passport & Visa Office)

  • Liaison between the United States Department of State and United States Air Force on the preparation and issuance of travel documents for the aircrews transporting the President and Vice President of the United States and Senatorial and Congressional members.
  • Responsible for dealing with diplomats of foreign embassies on extremely sensitive issues pertaining to official travel.
  • Using dBase III, developed and administered a PC based database/accounting system to monitor the acquisition of travel documents annually for 100 different agencies throughout the United States.
  • Initiate procurement and training for ADP requirements for eight different offices.
  • Develop comprehensive training guide to assist overseas agencies in preparing error free travel applications.
  • Manage human resources and personnel requirements.
  • Screen, interview, and select support staff for the Presidential Support Squadron.
  • Provide supervisory support, training, and guidance utilizing the Air Force Military On-The-Job Training program.


Sep 1969Jun 1972

High School

Schuylerville High School


Michael Musikanth

Scott Fortner