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WORK EXPERIENCE

12-06-201603-03-2018

Admintrative/ Recepcionist Hotel

Derby Hotel Collection Barcelona - Apartment

Front Office :
Customer service, travelling consultant
check in - check out procedures
cash flow management
reservations/ cancelations/ no shows / overbooking management
handling guest complaints.

Back office :
Demand planning
Invoice and tax biling
sales and overnight forecast
management of the occupancy
reconciliation partners commissions
in charge of cleaning and maintenance staff
contact with providers

01-10-201412-06-2016

Receptionist

Sant Jordi Gracia, carrer de Terol 35 Barcelona

Customer service, Conducting check in/check out procedures, Cash flow management Booking, cancelation, overbooking and no show management, Hostel activity planning, Establishing and developing personal contact with all the guest keeping common area tidy

12-05-201401-10-2014

Recepcionist

Ella Hostel , Carrer de Girona 39, Barcelona

Welcoming guests, Check in/check Out, procedures, Cash flow management, providers contacts, data and
offers updating management, booking cancelation, no show, overbooking management, keeping common
area tidy

2007-022009-03

Manager UNI EN ISO 9001

Tecnoarch s.r.l. , Via delle ville , Caserta

Order Management, maintenance management of ordinary office equipment, archive date managment, prevent non-conformances's-product, process, system, equipment, Identify & record problems, provide solutions.

EDUCATION

20052011

Mechanical Engineer

Seconda Università degli Studi di Napoli

Final Work about Planning and Scheduling Manufacturing (a Metalmecanichal Industry)

Knowledges About Mechanic,Energetic and Industrial management, Studing and Sizing of Mechanical Components and Machines (Turbines, Compressor, Pumps ,Cogwheels and blades) , and Equipment construction.

19992004

Scientific Graduation

Liceo Scientifico "A.Diaz", Casera (Italy)

Job-related skills        

  • Good organization and Communication Skills in a Team Work

  • Working under pressure

  • Personable. Proactive. Organised.

  • Quikly approach to Problem Solving and multitasking

Languages

  • Italian - Native

  • Spanish - Fluent

  • English - Fluent

  • Portugues - Basic

Technical skills

  • Channel manager (assd , opera,Tesipro)
  • Microsoft Office
  • Photoshop
  • Autocad

Other skills

  • Passion for food  gastronomy and wines
  • Traveling
  • Passion for Music
  • Guitar and Piano player
  • Sports