Derby Hotel Collection Barcelona - Apartment
Front Office :
Customer service, travelling consultant ;check in - check out procedures; cash flow management; reservations/ cancelations/ no shows / overbooking management; handling guest complaints.
Back office :
Demand planning ; Invoice and tax biling; sales and overnight forecast; management of the occupancy; reconciliation partners commissions ; control and managment of cleaning (cleaning planning and reconciliation work shift hours ; Managment of expences , technicals and activities for maintenance through specific software (thakys) ; contact with providers and managment of ordrers