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WORK EXPERIENCE

12-06-201612-06-2017

Recepcionist Manager

Derby Hotel Collection Barcelona - Apartment

Front Office :
Customer service, travelling consultant ;check in - check out procedures; cash flow management; reservations/ cancelations/ no shows / overbooking management; handling guest complaints.

Back office :
Demand planning ; Invoice and tax biling; sales and overnight forecast; management of the occupancy; reconciliation partners commissions ; control and managment of cleaning (cleaning planning  and reconciliation work shift hours ; Managment of expences , technicals and  activities for maintenance through specific software  (thakys) ; contact with providers and managment of ordrers

01-10-201412-06-2016

Receptionist

Sant Jordi Gracia, carrer de Terol 35 Barcelona

Customer service, Conducting check in/check out procedures, Cash flow management Booking, cancelation, overbooking and no show management, Hostel activity planning, Establishing and developing personal contact with all the guest keeping common area tidy

12-05-201401-10-2014

Receptionist

Ella Hostel , Carrer de Girona 39, Barcelona

Welcoming guests, Check in/check Out, procedures, Cash flow management, providers contacts, data and offers updating management, booking cancelation, no show, overbooking management, keeping common area tidy

2007-022009-03

Manager

UNI EN ISO 9001

Order Management, maintenance management of ordinary office equipment, archive date managment, prevent non-conformances's-product, process, system, equipment, Identify & record problems, provide solutions.

EDUCATION

May 2012Aug 2012

Test Engineer (Internship)

AVL Iberica S.A  calle Trafalgar 53 desp. 17 ES-46021 Valencia (Spain)

Engine Test in FORD factory on gasolines engines , Studing and Drawing of improvment of test cells, Installation Cooling system fixed (water,oil and turbo), Calibration of measurament devices (Temperature and pressure)

20052011

Mechanical Engineer

Seconda Università degli Studi di Napoli

Final Work about Planning and Scheduling Manufacturing (a Metalmecanichal Industry)

Knowledges About Mechanic,Energetic and Industrial management, Studing and Sizing of Mechanical Components and Machines (Turbines, Compressor, Pumps ,Cogwheels and blades) , and Equipment construction.

19992004

Scientific Graduation

Liceo Scientifico "A.Diaz", Casera (Italy)

Additioal Information

Numero N.I.E. : Y0677298-P

Job-related skills        

  • Good organization and Communication Skills in a Team Work

  • Working under pressure

  • Personable. Proactive. Organised.

  • Quikly approach to Problem Solving and multitasking

Languages

  • Italian - Native

  • Spanish - Fluent

  • English - Fluent

  • Portugues - Basic

Technical skills

  • Channel manager (assd , opera,Tesipro)
  • Microsoft Office
  • Photoshop
  • Autocad

Other skills

  • Passion for food  gastronomy and wines
  • Traveling
  • Passion for Music
  • Guitar and Piano player