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Global Account Manager | Solution Sales Team Head | Shared Services Head | Regional Head


Pankaj is an accomplished, result driven Account Manager with good blend of strategy, business, technology and in-depth understanding of Pharmaceutical industry functions. The top two Global Pharma relationship he manages, is one of the largest in the offshoring industry. He created significant growth in this relationship and helped proliferate it across the Life Sciences vertical of Satyam. He has continuously engaged with C-Level stakeholders to align, recommend and implement their strategies for predictable and tangible outcomes. His team has kept focus on creating relevant solutions and has strengthened the Satyam brand against the competition. In his previous role with Global Pharma, Pankaj developed sourcing strategies in conjunction with customers and implemented shared service engagement model with the delivery team to enable customers realize economies of scale, process standardization and significant cost benefits. Prior to joining the Global Pharma account, Pankaj consulted Satyam’s customer, Mahindra & Mahindra (an auto major) for "Building a Logistics Solutions Business". While consulting on Mahindra, he designed distribution solutions offerings for Dairy, CPG, Health and Pharmaceuticals sectors. The Health Logistics plan he drew for outsourcing CMO/PHC distribution got Indian parliamentary approval. With a postgraduate degree in Management (IRMA, Anand), Pankaj has continuously used academic and professional opportunities to gain exposure in diverse domains of business. The thirteen years of cross-functional experience in Strategic Client Relationship, New Business Development, Solution Consulting, Program Management, Services Marketing, CPG Sales & Distribution Management elucidates on his journey so far.


Solution Consulting
Offshore Strategy & Governance, International Business Mgt, Innovation, CPG Sales, Marketing and Distribution Mgt
New Business Development
Incubate Growth and Pipeline, Solutions for Customers, Contract Negotiation
Relationship Management
Strategic Client Relationship, Account Planning and Budgeting, Team Building

Work experience

Feb 2007Present

Regional Account Manager - North America

• Managing relationship with second largest Global Pharmaceutical company based in Philadelphia, North America for IT and BPO services • Conceptualizing and implementing pro-active support for business transformation initiatives • Helping build Life Sciences capabilities / solutions in-house
Nov 2005Feb 2007

Global Demand Manager

Satyam Computer Services Limited
• Implemented robust global sourcing factory based framework at second largest Global Pharmaceutical company based in Philadelphia, North America, helped replicate the sourcing framework in Satyam Life sciences practice • Introduced long term Managed Services contracts for application support • Introduced Rapid Application Development services for application development
Sep 2004Nov 2005

Global Program Manager

Satyam Computer Services Limited
• Streamlined and automated important customer facing program management processes for team on-boarding, performance management, escalation management, etc • Managed customer meetings at offshore for presentation content, delivery and logistics
Nov 2002Mar 2004

Process Leader - Corporate Experience Management

Satyam Computer Services Limited
• Worked directly with Satyam Corporate Strategy Head and external agencies to create SatyamLIVE – a corporate customer experience management - presenting Satyam • Presented Satyam corporate to various Satyam customers, investors, private equity firms, alliance partners, national and international government agencies, etc.
Oct 2000Oct 2002

Consultant – Transport Solution Group, Mahindra & Mahindra

Satyam Computer Services Limited
• Developed distribution solutions for customer’s customer in dairy, healthcare and pharmaceutical sectors • The solutions became standard service offerings for my customer (a logistics services provider) generating update of USD 8.1 M in Mahindra & Mahindra - TSG FY 2003 turnover • Healthcare distribution solution (owned by Health Commissioner Office, India) went in for parliament approval
Dec 1998Sep 2000

Regional Manager

Hindustan Latex Ltd, India
• Secured a USD 2.9 million project for Contraceptive Marketing from USAID • Developed largest contraceptive distribution network in UP catering to 120,700 delivery points • Increased market share of ‘Rakshak‘ brand from 1.7% in 98 to 16.1% (Q4 99-00) • Designed and implemented mass media branding campaign and local media retail promotion schemes • Developed software to track performance on channel offtake & market coverage • Institutionalized Appraisal System based on secondary sales and market coverage
Jun 1998Dec 1998

Area Sales Manager

• Led a sales team of medical representatives in the eastern Uttar Pradesh region


Certificate in International Business Management

Villanova University
May 1996Apr 1998


Institute of Rural Management, Anand


Program in Project Management

Indian Institute of Forest Management, Bhopal, India

Basics in Supply Chain

American Production and Inventory Control Society, APICS, USA