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Pankaj Patel

MBA 4 YEARS EXPERIENCE / SENIOR CUSTOMER SERVICE EXECUTIVE/RX SUPPORT/ SAMPLING, VISION RX LAB ( LENS, SUNGLASSES MANUFACTURER & EXPORTER

Career Objective

To obtain a responsible and challenging position which allow me to capabilities and series of dedication towards my duties with a sole aim of seeing the progress of organization.

Company Profile

Vision Rx Lab is a Joint venture with Essilor Group - world leader in the Spectacle Lenses & Sunglasses. Vision Rx Lab (GKB Rx Lens Pvt. Ltd) is one of the leading names in the Indian optical industry.

Vision Rx is an internationally acclaimed company with 48 years of experience in producing high quality organic & mineral Rx lenses, tailor-made for individual customers. The company has tie-ups with world renowned lens companies like Seiko, Rodenstock, Shamir, Transitions, Essilor, Younger Optics, Optima, Vision Ease and Corning among others to bring innovative lens products and world-class optometric solutions.

Summary

  • MBA (Result Waited Last Semester) through Distance from Mahatma Gandhi University Meghalaya in International Business.
  • Working as Sr. Export Customer Service Executive/RX Support/ Sampling/ Co-Ordination with Sales, Marketing and Production Team in Vision Rx Lab Gurgaon.
  • Working platform in Microsoft Dynamics AX, MS Office, Outlook, Internet, and Export Shipments.
  • Worked with Aegis Tech Ltd. Gurgaon.
  • Achieved 4 times wall of fame award at Aegis & 2 times nominated for the excellence performance.
  • Total Experience More than 4 Years.

Work profile /Experiences

Feb 2012Present

SENIOR EXPORT CUSTOMER SERVICE EXECUTIVE/RX SUPPORT/SAMPLING/ CO-ORDINATION WITH SALES, MARKETING AND PRODUCTION TEAM

VISION RX LAB ( GKB RX LENS PVT LTD)
  • Excellence to handle the various customers of Europe, Asia-Pacific, Africa, Australia, New Zealand in manufacturing & export of ophthalmic lenses.
  • Receive orders from customers through various modes of order receiving system as follows:
  • Ms-Excel as E-mail attachments.
  • FTP server (File Transfer Protocol).
  • XML (Extensible Mark-up Language).
  • OMA (Optical Manufacturer Association).
  • Vision Rx Lab- Online ordering through Vision Web.
  • Well known about optical lenses.
  • Resolves the customer's complaints and determining the origin of the problems
  • Excellent co-ordination to deliver a professional and efficient service to customers
  • Ensure compliance with all relevant regulations and quality guidelines
  • Prepare and assemble all documents as necessary for air exports
  • Arrange for pick up and movement of freight to gateways
  • Verify and update shipment information.
  • Handling Export Clearance and Documentation Distribution when needed (sending all of the
    final export documents to overseas parties)
  • Generating invoices for Custom & customer also.
  • Shipping goods to customers, providing shipment info.
  • Maintaining customer’s Account.
  • Go through form customer’s Technical Queries regarding manufacturing ophthalmic lenses,
  • Generating AWB form TNT Express site (National & International)
  • Preparing and sending Proforma Invoice, Order Confirmation and other export documents.
  • Contact clients to explain transportation services offered by the department, assess customer’s shipping trends and freight rate requirements.
Dec 20110Jan 2012

CUSTOMER SERVICE EXECUTIVE

AEGIS BPO SERVICES LIMITED

Making Communications with Existing & New Customers

Sending reminders to the customers for their due balance.

Disseminating status of payment to customers.

Maintaining customers account.

Education & Professional Qualifications

Jan 2013Jul 2015

MASTER OF BUSINESS ADMINISTRATION

MAHATMA GANDHI UNIVERSITY MEGHALYA

INTERNATIONAL BUSINESS

Jul 2006Jul 2009

GRADUATION

D.D.U. GORAKHPUR UNIVERSITY GORAKHPUR

BACHELOR OF ARTS

Jul 2004Jul 2006

INTERMEDIATE

S.S.J.S.JANTA INTER COLLEGE

ARTS

Jul 2003Jul 2004

MATRICULATIONS

S.S.J.S. JANTA INTER COLLEGE

SCIENCE

Skills

MS OFFICE, Microsoft Dynamics AX, Outlook, Internet, Excellent Communication, Export Shipments, 

Personal Details

  • Father’s Name S. C. Patel
  • DOB August 12th, 1989
  • Sex - Male
  • Marital Status -Unmarried
  • Language Known Hindi, English, French (Beginner).   
  • Hobbies Playing Chess & Cooking.
  • Blood Group O+
  • Present Address N. 438/8 Nr. Vikas Service Station Rajeev Colony GGN HAR 122001.
  • Permanent Address Village & Post Siswaraja, Distt- Maharajganj (Gorakhpur) U.P. 273302.

Personal Traits

  • Clarity of thinking.
  • Strong Will Power.
  • Aptitude for the Team Work.
  • Always Believe in Hard Work with Smart Work with Great Confidence.

Declaration

I hereby declare that the particulars given above are true, complete and correct to the best of my knowledge and belief. I will be ready to furnish any other details on requirement.

Pankaj Kumar Patel