SENIOR EXPORT CUSTOMER SERVICE EXECUTIVE/RX SUPPORT/SAMPLING/ CO-ORDINATION WITH SALES, MARKETING AND PRODUCTION TEAM
VISION RX LAB ( GKB RX LENS PVT LTD)
- Excellence to handle the various customers of Europe, Asia-Pacific, Africa, Australia, New Zealand in manufacturing & export of ophthalmic lenses.
- Receive orders from customers through various modes of order receiving system as follows:
- Ms-Excel as E-mail attachments.
- FTP server (File Transfer Protocol).
- XML (Extensible Mark-up Language).
- OMA (Optical Manufacturer Association).
- Vision Rx Lab- Online ordering through Vision Web.
- Well known about optical lenses.
- Resolves the customer's complaints and determining the origin of the problems
- Excellent co-ordination to deliver a professional and efficient service to customers
- Ensure compliance with all relevant regulations and quality guidelines
- Prepare and assemble all documents as necessary for air exports
- Arrange for pick up and movement of freight to gateways
- Verify and update shipment information.
- Handling Export Clearance and Documentation Distribution when needed (sending all of the
final export documents to overseas parties)
- Generating invoices for Custom & customer also.
- Shipping goods to customers, providing shipment info.
- Maintaining customer’s Account.
- Go through form customer’s Technical Queries regarding manufacturing ophthalmic lenses,
- Generating AWB form TNT Express site (National & International)
- Preparing and sending Proforma Invoice, Order Confirmation and other export documents.
- Contact clients to explain transportation services offered by the department, assess customer’s shipping trends and freight rate requirements.