Pankaj Kumar Mondal

  • Kolkata West Bengal
Pankaj Kumar Mondal

Senior Associate

Work History

Work History
May 2012 - Present

Tata Consultancy Services, Kolkata

Quality analyst and also handling a team as well

  • Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
Mar 2009 - Oct 2010

Banking Officer

ICICI Bank
  • Remittance, Payment and Operations, Fund transfer (ACH,SWIFT etc.), and client servicing.
  • Adept at Customer building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention
  • Having in-depth knowledge of ACH Payments, their rules & regulations & also possess good knowledge in online Global Money Transfers.
  • Possess broad competence in different banking products and applications like Finacle 

Education

Education
Oct 2008 - Mar 2009

Post grad

NIIT and IFBI
Jun 2005 - Jul 2008

B.Sc in Hospitality

IHM kolkata

Portfolio

Skills

Skills

ms word excel ppt

Certifications

Certifications

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