Pam Rapatas

Pam Rapatas


I am an ambitious, self-motivated, detail oriented, analytical, hard worker that is seeking a full time position in the accounting field for a firm that will allow me to utilize my acquired skills and education toward continued advancement.

Work History

Work History
2008 - Present

Accounting Assistant

ABX Logistics

Assisted the Regional Accounting Manager with auditing of files, auditing of billing, accounts payable and accounts receivable for the region which included all offices in Illinois, Michigan, and Ohio. 

  • Brought all payables account current when they were previously 60+ days delinquent.
  • Decreased the receivables balance by 36% within three months by collecting $347,269 which were previously considered uncollectible
  • Discovered errors in files and in billing that resulted in an increase of approximately $489,000 in revenue
2009 - Present

Fleet Coordinator

Midas International

Responsible for accounting and customer service functions for the National Account Fleet program.

·Reduced the past due A/R balance on assigned accounts by 89%

·Calculated the uncollectible amounts for bad debt write-off.

·Audited invoices for accuracy and made accounting adjustments when needed.

·Provided cash application roadmaps to the A/R department to reduce cash application errors.

·Addressed questions and concerns from the National Accounts and Midas shops.

2008 - 2009


Natalie's Drive In

Assisted the owners with auditing of statements, inventory, accounts payable and accounts receivable for the business

·Made sure that inventory levels were appropriate for the business and placed orders with vendors

·Disbursed payment on all payables within 10 days of invoice unless amounts were disputed

·Conducted bank reconciliations and profit and loss statements monthly 

2007 - 2008

Operations Team Manager

Bank Of America/LaSalle Bank

Supervised the Master Servicing department, which included a staff of nine accounting analysts. Handled all escalated servicer and trustee issues. Ensured that all monthly reports were produced timely and accurately.

  • Reduced overtime hours by 27% which resulted in a savings of approximately $355,000 in the yearly payroll for the department
  • Eliminated and resolved all aged bank reconciliation items before they were 90 days.
  • Partnered with management to create and implement automation for servicer report loading and trust report generation.
2006 - 2007

Accounting Analyst

Bank Of America/LaSalle Bank

Coordinated the receipt of monthly primary servicer reports and ensured all reports were received within the specified timelines according to the servicing agreements. Remitted and reported on loans due to the trustee.

  • Balanced all three remittance reporting methods (scheduled/scheduled, actual/actual, scheduled/actual) exclusively
  • Balancing 57% of the total loan volume
  • Responsible for 30% of the total deal volume
2005 - 2006

Senior Investor Accounting Representative

Bank Of America/LaSalle Bank

Completed timely reporting and remitting to investors in compliance with the investor servicing agreements and/or guidelines. Reviewed and analyzed investor data in comparison to servicer records within investor guidelines. Identified key areas requiring tracking and resolved all differences timely and accurately.

  • Maintained Tier 1 (highest) rating on the Investor (Freddie Mac) Performance Profile
  • Reduced wire transfer remittance costs by 40%
  • Assisted with payoff balancing automation which resulted in improved accuracy and decreased research time
2004 - 2005

Lead Customer Service Representative

Bank Of America/LaSalle Bank

Maintained proper phone coverage and ensured that the customer service representatives obtained assistance on all escalated issues. Demonstrated the ability to probe and guide customer service representatives through the more difficult inquiries, while providing information in a professional and courteous manner.

  • Assisted in the resolution of problems, which involved other departments and third parties.
  • Trained entry level customer service representatives
2002 - 2004

Customer Service Representative

Bank Of America/LaSalle Bank

Responded to customer, branch, and interdepartmental inquiries covering virtually all aspects of loan servicing.

  • Partnered with management to create and implement a Spanish queue for our bilingual clients which reduced interpreter costs by $120,000 yearly

Sales Associate

Best Buy

Provided customer service and sales for the Computer department. Greeted customers, identified and clarified their needs, and introduced customers to the latest and greatest in computer technology.

2002 - 2001

Assistant Supervisor

Best Buy

Provided leadership on the selling floor for the Digital Imaging department. Worked closely with sales associates, helping to keep energy and morale high. Mentored, provided feedback, and coached my team on customer service and sales opportunities and continually shared store and employee victories.


2007 - 2009


DePaul University

Cummulative G.P.A. 3.625/4.0, Accounting G.P.A 3.76/4.0

2005 - 2007


Triton College

Cummulative G.P.A. 3.71/4.0, Accounting G.P.A. 3.83/4.0



CAS (Carlisle Group) Systems

Fidelity Systems

SBO 2000 Program

Oral and Written Spanish

Oral and Written Greek

Microsoft Office Suite