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Work experience

Mar 2008Present

Administrative Assistant/Volunteer Coordinator

Amerian Red Cross
Mar 2008Apr 2009

Donor Recruitment Assistant


Mar 2009Present


Excelsior College

Certificate Program completion date anticipated for June 2010 with roll-over enrollment into Bachelor Program


Medical Terminology
Interpretative knowledge and comprehension of clinical vocabulary as well as HCSPC, CPT-4, ICD-9
Insurance Risk Analysis
Strong analytical abilities and demographic dessemination (applied) knowledge and expertise.
Project Management
Experience in project coordination and program management for corporate improvement initiatives. Service as task force facilitator, process documentation expert, compliance expert, process manager, and program coordinator. Business improvement projects credited include  Reinsurance Program, MVP Health Care, Inc. and Volunteer Program, American Red Cross Mid-Atlantic Blood Services. 
Adjudication & Finance Software
CSC, Erisco, Unisys, Lawson, ADP, Hemasphere, and LMS proficiency
Microsoft Office Suite
Proficiency with Microsoft Word , Word Perfect, Power Point, Excel, and Outlook program applications. Advanced ability with Microsoft Access.  Proficiencies include documents, spreadsheets,  charts, graphs, and presentations as well as macro applications and interface capability (Crystal/Business Objects report-based software)
Customer (Internal/External) Service & Support
Exemplary representation of organization mission, objectives, and services to all internal, external, affiliate and community customers, clients, and sponsors.  Integrity - driven communications and performance at the highest standard.



Service-oriented initiatives

community- affiliated programs and services

 health care legislation/reform activities