Pamela Vilchez

  • Hollywood FL
Pamela Vilchez

Head Cashier at B&BW

Summary

After speaking with my long time friend Sasha Weisner, who has been a Flight Attendant for your company for the last five years I was informed that you had a Costumer Service Agent position open. Hence, my positive and enthusiastic Customer Service Skills make me the ideal candidate to be an Agent at your FLL airport location.

My Eight years of experience with Costumer Service, Three years on the Sales floor of Bath & Body Works as the Leading cashier and Five years on the Hospitality Field working at a Restaurant, have taught me to handle Difficult Costumers with patience and professionalism. For example, once I had a costumer at the register who wouldn’t understand that separating her purchase into two transactions and using 20% off coupons on each would be the same as using one 20% off coupon on the entire purchase, so I took my Calculator out and showed her that the amount was the same on both cases; She ended up Thanking me because not only did I save her time at the register but I took the time that no other associate had and showed her a better way to checkout at the register. In addition, I am currently completing the last semester to obtain my Associates Degree for which I have taken a Computer Literacy Course, and two Humanities courses that help me understand Human condition. Lastly, I am a fluent Spanish speaker. With this in mind, these skills will allow me to start and finish the Spirit Airlines Experience positively for all my future costumers.

Working for Spirit Airlines would be a dream come true for me because I truly believe that interacting with a wide diversity of people enriches one’s soul and culture. I look forward to discussing the details of this position in person at your convenience. Thank you for your time and consideration of my application.

Education

Education
2015

A.Arts

Broward College

Work History

Work History
2012 - Present

Head Cashier

Bath & Body Works
Head Cashier (5091 Sheridan Street, Hollywood, FL 33021) Maintain checkouts running smoothly and efficiently at Register. Keeping costumers informed about the latest in store sales and aid on the wise use of coupons to maximize deals. Train new employees at the register and wrap costumer gifts.
2010 - 2012

Shift Leader

NrGize Lifestyle Café
Shift Leader (5591 Sheridan Street, Hollywood, FL 33021) Helping Costumers make healthier eating habits by suggesting meal alternatives that support lean muscle growth. Preparing Food and Smoothies. Keeping shop clean, and keeping track of food supply. Opening and closing Shop.
2007 - 2010

Shift Leader

Cozzoli's Pizzeria
Shift Leader (4961 Sheridan Street, Hollywood, FL 33021) Maintaining Order between Employees. Serving food for Costumers, and taking delivery orders. Checking out costumers at the Register.
Skills
Patience Listener who can analyze a situation from both the costumers and the companies point of view, for more effective communication. Taking Complaints without making assumptions of the situation and finding an amicable solution. Knowledge of both Microsoft and Macintosh software, covering a wide variety of Applications like Microsoft Word. Team Player who recognizes other teammates best qualities and designs a mental plan to work more efficiently with them. Culturally Diverse, knowing and understanding different costumes, and accommodating my language to the costumer. Extremely Honest, knowing I represent my company even when I am not at work. Don't take anything personal, and don't get my self involved in others dilemmas..

Skills

  • Patience Listener who can analyze a situation from both the costumer and the company's point of view, for more effective communication. 
  • Being able to take Complaints without making assumptions of the presented situation and successfully finding an amicable solution. 
  • Knowledge of both Microsoft and Macintosh software, covering a wide variety of Applications like Microsoft Word. 
  • Team Player who recognizes other teammates best qualities and designs a mental plan to work more efficiently with them. 
  • Culturally Diverse, knowing and understanding different costumes, and accommodating my  verbal language to the costumer. 
  • Extremely Honest person who follows every rule as stated on the Code of Conduct Book.
  • knowing I represent the company I work for even when I am not at work.
  • Don't take anything personal, and don't get my self involved in others dilemmas.

References

References

Lili Galvez / Owner of Cozzoli's pizzeria

954-989-3033

Jennifer Zaurio / Manager at B&BW

954-383-7181

Kimberly Cognet / Assistant GM of Hilton Hotels

954-793-8551