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Phillippe Brandner

Project Manager/ Customer Relations Specialist

Summary

I am a successful small business owner and project manager with over 25 years of experience in the home improvement field. I am capable of managing multiple projects simultaneously, establishing and adhering to project budgets guidelines, and managing customer expectations. I have excellent communications skills with a strong background in customer relations and conflict resolution.

Work experience

Feb 2013Dec 2015

Project Specialist,  Interiors

Lowes Home Improvement

Implemented a new project design and sales program at the Palm Desert location, exceeding first year sales targets by 138 percent.

 Interviewed customers to establish project scope and budget, conducted site surveys to collect site specific information, and developed project designs and implementation plans.

Presented completed plans and budgets to customers to close sales.

Actively engaged with customers and contractors during the entire project life cycle to ensure customer satisfaction, project integrity, and adherence to the project plan.

Developed sustainable leads to meet annual sales projections.

Mar 1993Nov 2013

Owner, Operator

Kitchen and Bath Masters

Developed and implemented a new home design and renovation business.

Grew business to include both residential and commercial customers generating sales in excess of $400,000 annually.

Developed interior design plans exceeding customer expectations to close sales.

Performed renovations at customer locations ensuring project budgets, time lines, and design were in accordance with the  agreed upon project plan.

Apr 1987Mar 1993

Project Manager

EDS

Managed multiple large scale programs for the D. o D.

Responded to D. o D. requests for proposals and developed $1,000,000 plus project plans.

Designed and implemented targeted sales programs to increase revenue.

Managed employees across multiple departments to support D. o D. projects.

Mar 1985Apr 1987

Hardware Engineer

EDS

Maintained hardware for military communications systems.

Conducted on-site surveys for implementation of new hardware.

Worked with customers representatives to ensure timely implementation of new hardware components. 

Feb 1982Mar 1985

Technical Controller

U.S. Army

Maintained secure communications lines for Department of Defense.

Responsible for fault isolation, daily cryptographic change and system integrity.

Education

Apr 1990Sep 1990

Project Management and Implementation

EDS,  Herndon Va.

Project management program,  company provided

May 1988May 1989

Business Management

University of Maryland

Studied business management principles, degree program not completed.

Sep 1976Jun 1979

High School Diploma

Toms River North,  Toms River, N.J.

Interests

Home design, project management

Cutting edge electronics, technology

Long distance cycling,  camping, outdoor recreation

Volunteering, community support