BUSINESS OPERATION LEADER | EXECUTIVE CONSULTANT
- [email protected]
Successful Senior Executive in High-Impact Information Management, Operations, Services, and Consulting areas. Extensive experience in providing client services and managing large operational and client focused teams. Significant track record and demonstrated success as a Process Champion, Change Agent and Innovative Entrepreneur in managing new business development, solution delivery and long-term strategic planning. Setting up proactive and reactive fraud mechanisms which includes designing and rollout of policies, procedures to manage fraud, identifying & implementation of preventive and detective processes/tools to achieve a healthy fraud risk management ecosystem with minimal impact to business.
Consistently recognized for Operational Excellence, transformation and Innovation. Confident background in hiring, training, supervision, motivation, deployment and development of top-notch talent at corporate management, staff and field levels. Led start-up organizations through periods of rapid growth and change and is skilled at building relationships with technical individuals as well as with C-level executives. Immaculate resource management skills. Keen eye for minute details.
Exceptional ability to instill a natural sense of urgency in all project work to meet aggressive deadlines. Highly practiced in ability to prioritize and organize broad range of strategies and issues, and drive initiatives towards meeting cost requirements and maximized bottom line success through skill enhancement by effective leadership and management skills within the organization. Ability to deal with confrontation in a calm, professional manner to resolve difficult situations by effective communication and developing people to lead from front. Extensive exposure to cross-cultural dynamics and international business practices in EMEA, LAC, JAPA, and North America.
Visionary: Ensure that all outstanding items are functioned in timely manner for smooth functioning of the business operations. Act as an interface between Management, People and Clients/Customers.
Decision Making: Formulating policies and plan recommendations for the management decide or guide courses of action in operations by employees.
Management: Oversee operations of the organization, implement plans, and manage human/financial and physical resources.
Leadership Excellence: Developed, trained and evaluated staff to provide best in class customer service and operational excellence. Motivating others in order to balance customer needs and business success.
Personal Credibility: To influence the outcomes beyond own business & functional area.
Thought Leadership & Innovation: Inspire people both inside and outside organization and driving innovative thinking and alignment on how the team can/needs to adapt to meet the business needs. To keep up with the cutting edge of methodologies.
Managing entire APAC region as Solution Expert, working across banks - related to their digital banking services, available data and current/anticipated fraud patterns, identifying risks and partnering with their internal teams on the recommended Risk Management hub configurations, product integration and business rules.
Partnering with internal stakeholders - Product Owners, Implementer/Developers and Professional services team for reviewing HUB configurations, customer feedback, building product roadmap, new tools and driving business strategy.
Along with it - supporting sales and account management teams on winning new opportunities as well as from existing accounts on Gemalto Fraud related services/technology.
Mapped under Global Merchant Services Business unit, Accertify Inc. is a leader in providing software, tools and strategies for preventing online fraud, application fraud and mitigating enterprise-wide risks. Partnered with clients in “Card Not Present” transactions with the most comprehensive and cost-effective solution to their “Revenue Leakage- Fraud and Chargebacks” as well as application support via product offerings, fraud screening techniques, payment gateway, reporting and chargeback application support.
Started India Operations in August 2013 with five employees and transformed the operations in span of 4.5yrs to 85+ employees. Designed and implemented procedures and policy aligned to American Express Blue box values and defined career path framework for the people.
Transitioned client's business across North America, EMEA, LAC and Asia Pacific managing Client Services, Fraud and Chargeback Management. Negotiated contracts with vendors slashing the cost by 30% with pricing/fees, while ensuring the continuation and enhancements of services.
Consistently delivered value added to customers/stakeholders and contributed to organizational sustainability. Improving overall organizational effectiveness and capabilities by working with the management team to support the development and implementation of Performance Excellence Strategy.
Handling end-to-end Risk & Fraud Management and E-commerce transaction processing in telecom domain serving largely across retail, distributor and wholesale customer across United States/Canada & Puerto Rico.
Key Responsibilities Area:
Fareportal power some of North America’s top 10 travel websites that attract close to a million users a day.
Key Responsibilities Area:
Managed a team of Fraud/Sr. Fraud Analyst and Quality Coach, developed and assisted them in delivering exceptional customer service, ensuring achievement of revenue generated, quality and productivity standards.
Process consists of Fraud Prevention, Chargeback Management, OFAC compliance check, Risk Management and Analysis.
Key Responsibilities Area:
Narsipatnam, Andhra Pradesh
Visakhapatnam, Andhra Pradesh
Meerut, Uttar Pradesh
Date of Birth: 4th May, 1983
Address: 12 Yew Siang Rd., Fragrance Court, Singapore - 117752
Passport Details: N8721427
Visa: B1-B2 US Visa (10yrs) and UK Business Visa (5yrs), Singapore EP (Valid till 08-2020)
Marital Status: Single