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Over 20 years of management/ administration experience in the healthcare setting, including experience in program development, change management, project management and process improvement. Responsible for operational oversight, innovation and access management in healthcare services targeting medically complex, chronically ill, at risk populations. Excellent organizational skills facilitating change and process improvement in community as well as academic settings.

Work History

Aug 2006Present

Practice Manager

Oregon Health & Science University - Internal Medicine & Geriatrics

Manage all operations of an ambulatory internal medicine academic practice; duties include administration & financial management, change management in a tier 3 medical home; investing in process improvement by using lean techniques in an academic environment.

Responsible for 42 faculty and 35 residents while in practice to ensure quality healthcare is offered to all patients, provide supportive environment to ensure their success.

Direct and supervise a  staff of 47; recruit, coach, employ and evaluation of staff including patient access specialists, medical assistants, billing coordinators, data analysts,  RN care Managers, pharmacy care managers, social workers, panel coordinators and managed care coordinators.

Monitor and ensure compliance with the Joint Commission, HIPAA, OSHA, AFSCME, ONA , CMS.

Develop and operationalize clinic policies, procedures and standard workflows  including those pertaining to pharmacy dispensing, administrative protocols, practice management, patient flow, recruitment and employment.

Provide leadership to maintain lean practices such as the daily management system, going to the gemba and continuous improvement methods through lean tools.

Contributes to the vision and strategic planning for internal medicine to move forward with process improvement work by ensuring total employee, provider and resident involvement in order to sustain improvement efforts.

PCOWG - OHSU Primary Care Operations Workgroup

PCOWG Financial Committee

Primary Care Westside Expansion Team

Provide oversight to Westside primary care clinics - 

Occupational Health 

Nov 2001Aug 2006

Operations Manager

Central City Concern - Old Town Clinic & Community Engagement Program

Directed and Supervised a staff of 50 including outreach coordinators, front desk staff,  nurse practitioners,  medical assistants, nurses, acupuncturists, benefits specialists, interns and residents.

Recruited and provided oversight to operations pertaining to the teaching of medical assistant students and nursing students from Linfield, University of Portland and Portland Community College.

Demonstrated strong leadership and provided stability to staff and community partners during the merge of three community health sites, as well as internal medicine community clinics merging to create on practice.

Developed and facilitated the patient advisory council for Old Town Clinic a federally qualified health center.

Managed and operationalized all aspect of organization EMR integration.

Nov 1997Oct 2001

Director of Operations

Ecumenical Ministries - Old Town Clinic

Developed and monitored clinic budgets for maintaining fiscally sound clinic operations at all times. Operationalized contract for sub-recipient status with Multnomah County health Department to received FQHC designation; resulting in Central City Concern's Old Town Clinic receiving its own designation from the Bureau of Primary Health Care.

Created the Women's Safe Passage Respite Program in partnership with the Estate Hotel.

Designed and implemented "In-Home" program to assist patients experience homelessness with maintaining their housing once they received it.



Business Administration 

Portland State University

Associates of Applied Science

Portland Community College

Degree obtained


Business Communications

Marylhurst University

Working to obtain BA



Harada Certified Coach/Faciliator

PCS, inc.

Certified in the Harada method which allows me to coach/faciliate staff  in the principles and steps of the Harada Method to ensure developement and culture of the mentor/mentee relationship.


Sigma Greenbelt Certification

PSU Center for Executive and Professional Education

Certified in lean using basic and advanced statistical process control methods, process control analysis and planning including Failure Modes and Effects Analysis (FMEA), measurement system validation and an introduction to basic design of experiments.  Demonstrated ability to lead projects using the  Six Sigma improvement or process design process.


Certified SDI Facilitator/Coach

Personal Strengths Publishing Inc.

Obtained certification to administer the Strength Deployment Inventory (SDI) tool which is a validated self-assessment that helps develop productive cultures and build collaborative teams. Certification allows facilitation and coaching on each individuals motivational value system, interpersonal assessment and improvement of skills and relationships  through data.


Shared Governance ONA

Serve on committee to assist the ONA in collaberation with OHSU in createing Unit Based Nursing Practice counsels in the ambulatory setting.

Primary Care Collaborative

Work with all OHSU ambulatory primary care leadership to ensure standardization of processes across the institution.

OHSU Delegation Protocol Committee