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Summary

Over 20 years of management/administration experience in the healthcare setting, including experience in program development, change management, project management and process improvement. Responsible for operational oversight, innovation and access management in healthcare services targeting medically complex, chronically ill, at risk populations. Excellent organizational skills facilitating change and process improvement in community as well as academic settings.

Work History

Aug 2006Present

Practice Manager - Currently working in role as Clinical Operations Administrator

Oregon Health & Science University - Internal Medicine & Geriatrics

Manage all operations of an ambulatory internal medicine academic practice; duties include administration & financial management, change management in a tier 3 medical home; investing in process improvement by using lean techniques in an academic environment.

Work with team to integrate and improve services for patients such as behavioral health, chronic disease management, women's health, HIV care, medication assisted therapy and geriatric care.

Responsible for operational oversight of two additional primary care clinics to ensure quality healthcare is offered to all patients. Provide supportive environment to ensure clinics success.

Provide high level administrative collaboration with key leaders such as Medical Directors, Section Chief, Ambulatory VP, Division Administrator, and other key stakeholders.

Provide direction and oversight of Westside primary care as well as future primary care expansions as necessary. Works in collaboration with Family Medicine Director of patient care services to serve as the Westside Primary Care Leadership Dyad.

Interact and build relationships with OHSU hospital and clinics, School of Medicine, OHSU practice plan, OHSU specialty partners, community partners and others for the enhancement of primary care.

Recruit, coach, employ and evaluate staff including practice managers, supervisors,  patient access specialists, medical assistants, billing coordinators, data analysts,  RN care Managers, pharmacy care managers, social workers, panel coordinators and managed care coordinators.

Provides direction and oversight of Westside primary care as well as future primary care expansions as necessary. Works in collaboration with Family Medicine Director of patient care services to serve as the Westside Primary Care leadership dyad.

Interacts with and builds relationships with OHSU hospital and clinics, school medicine, OHSU practice plan, OHSU partners, community partners and others for the enhancement of primary care.

Monitor and ensure compliance with the Joint Commission, HIPAA, OSHA, AFSCME, ONA , CMS.

Develop and operationalize clinic policies, procedures and standard workflows  including those pertaining to pharmacy dispensing, administrative protocols, practice management, patient flow, recruitment and employment.

Provide leadership to maintain Lean practices such as the daily management system, going to the gemba and continuous improvement methods through Lean tools.

Collaborate on the development of the clinical strategic plan with all key participants and stakeholders.

Prepare and implement plans for developing, building and improving clinical programs within the division of Internal Medicine as well and OHSU primary care collaborative with a special focus on growth of the clinical enterprise and transformation of primary care in order to achieve the quadruple aim.

Contribute to the vision and strategic planning for internal medicine to move forward with process improvement work by ensuring employee, provider and resident involvement in order to sustain improvement efforts.

Participate in developing the vision and strategic plan for OHSU primary care expansion efforts, working with a diverse team to include Adventist and Tuality.

Nov 2001Aug 2006

Operations Manager

Central City Concern - Old Town Clinic & Community Engagement Program

Directed and supervised a staff of 50 including outreach coordinators, front desk staff, nurse practitioners, medical assistants, nurses, acupuncturists, benefits specialists, interns and residents.

Recruited and provided oversight to operations pertaining to the teaching of medical assistant students and nursing students from Linfield, University of Portland and Portland Community College.

Worked with a team providing stability to staff and community partners through strong leadership during the merge of three community health sites to create one clinic.

Developed and facilitated patient advisory council for Old Town Clinic, a federally qualified health center serving homeless and underserved populations.

Managed and operationalized all aspects of organization EMR integration from paper to Centricity (not sure what "to change management, facilitation and training" means)

Nov 1997Oct 2001

Director of Operations

Ecumenical Ministries - Old Town Clinic

Developed and monitored clinic budgets to facilitate fiscally sound clinic operations at all times. Operationalized contract for sub-recipient status with Multnomah County health Department to receive FQHC designation; resulting in Central City Concern's Old Town Clinic receiving its own designation from the Bureau of Primary Health Care.

Created the Women's Safe Passage Respite Program in partnership with the Estate Hotel.

Designed and implemented "In-Home" program to assist patients experiencing homelessness with maintaining their housing once they received it.

Education

2018Present

Business Administration 

Portland State University

Junior

20122018

Associates of Applied Science

Portland Community College

Degree obtained

20122014

Business Communications

Marylhurst University

Management & Communication courses

Certifications

2018  Present

CMPE - Certified Medical Practice Executive

MGMA - Medical Group Management Association

FACMPE - Fellow American College of Medical Practice Executive currently in progress

2014Present

Harada Certified Coach/Faciliator

PCS, inc.

Certified in the Harada method which allows me to coach/faciliate staff  in the principles and steps of the Harada Method to ensure developement and culture of the mentor/mentee relationship.

2013Present

Sigma Greenbelt Certification

PSU Center for Executive and Professional Education

Certified in lean using basic and advanced statistical process control methods, process control analysis and planning including Failure Modes and Effects Analysis (FMEA), measurement system validation and an introduction to basic design of experiments.  Demonstrated ability to lead projects using the  Six Sigma improvement or process design process.

2012Present

Certified SDI Facilitator/Coach

Personal Strengths Publishing Inc.

 Obtained certification to administer the Strength Deployment Inventory, a validated self-assessment tool that helps develop productive cultures and build collaborative teams. Certification allows facilitation and coaching on each individual's motivational value system, interpersonal assessment and improvement of skills and relationships  through data.

Committees

Primary Care Operations Finance Workgroup

Serve on group with goal of creating a standard primary care staffing model across OHSU.

Primary Care Collaborative

Work with all OHSU ambulatory primary care leadership to ensure standardization of processes across the institution.

OHSU Delegation Protocol Committee

Serve on work group assisting with development of delegation protocols across primary care.