Paige Perry

  • Portland Or

Summary

Over 18 years of management experience in the healthcare setting, including experience in program development, change management and project management. Responsible for operational oversight, innovation and access management in healthcare services targeting medically complex, chronically ill, at risk populations. Excellent organizational skills facilitating change and process improvement in community as well as academic settings.

Work History

Work History
Aug 2006 - Present

Practice Manager

Oregon Health & Science University - Internal Medicine & Geriatrics

Manage all operations of an ambulatory internal medicine teaching practice; duties include administration & financial management, change management in a tier 3 medical home; investing in process improvement by using lean techniques in an academic environment.

Responsible for 27 faculty and 44 residents while in practice to ensure quality healthcare is offered to all patients, provide supportive environment to ensure their success.

Direct and supervise a  staff of 47; recruit, coach, employ and evaluation of staff including patient access specialists, medical assistants, billing coordinators, data analysts,  RN care Managers, pharmacy care managers, social workers, panel coordinators and managed care coordinators.

Monitor and ensure compliance with the Joint Commission, HIPAA, OSHA, AFSCME, ONA , Medicaid & Medicare.

Develop and implement clinic policies, procedures and standard workflows  including those pertaining to pharmacy dispensing, administrative protocols, practice management, patient flow, recruitment and employment.

Provide leadership to maintain  lean practices such as the daily management system, going to the gemba and continuous improvement methods through lean tools.

Contributes to the vision and strategic planning for internal medicine to move forward with process improvement work by ensuring total employee, provider and resident involvement in order to sustain improvement efforts.

Nov 2001 - Aug 2006

Operations Manager

Central City Concern - Old Town Clinic & Community Engagement Program

Directed and Supervised a staff of 50 including outreach coordinators, front desk staff,  nurse practitioners,  medical assistants, nurses, acupuncturists, benefits specialists, interns and residents.

Recruited and provided oversight to operations pertaining to the teaching of medical assistant students and nursing students from Linfield, University of Portland and Portland Community College.

Demonstrated strong leadership and provided stability to staff and community partners during the merge of three community health sites, as well as internal medicine community clinics merging to create on practice.

Developed and facilitated the patient advisory council for Old Town Clinic a federally qualified health center.

Nov 1997 - Oct 2001

Director of Operations

Ecumenical Ministries - Old Town Clinic

Developed and monitored clinic budgets for maintaining fiscally sound clinic operations at all times. Operationalized contract for sub-recipient status with Multnomah County health Department to received FQHC designation; resulting in Central City Concern's Old Town Clinic receiving its own designation from the Bureau of Primary Health Care.

Created the Women's Safe Passage Respite Program in partnership with the Estate Hotel.

Education

Education
2015 - Present

Business Administration

Portland State University

 Dual enrollment with PCC to obtain BA in Business Administration

2012 - Present

Business Administration

Portland Community College

Dual enrollment with PSU to obtain BA in Business Administration

2012 - 2014

Business Communication

Marylhurst University

Working to obtain BA

Certifications

Certifications
2014 - Present

Harada Certified Coach/Faciliator

PCS, inc.

Certified in the Harada method which allows me to coach/faciliate staff  in the principles and steps of the Harada Method to ensure developement and culture of the mentor/mentee relationship.

2013 - Present

Sigma Greenbelt Certification

PSU Center for Executive and Professional Education

Certified in lean using basic and advanced statistical process control methods, process control analysis and planning including Failure Modes and Effects Analysis (FMEA), measurement system validation and an introduction to basic design of experiments.  Demonstrated ability to lead projects using the  Six Sigma improvement or process design process.

2012 - Present

Certified SDI Facilitator/Coach

Personal Strengths Publishing Inc.

Obtained certification to administer the Strength Deployment Inventory (SDI) tool which is a validated self-assessment that helps develop productive cultures and build collaborative teams. Certification allows facilitation and coaching on each individuals motivational value system, interpersonal assessment and improvement of skills and relationships  through data.

Committees

Skills

Shared Governance ONA

Serve on committee to assist the ONA in collaberation with OHSU in createing Unit Based Nursing Practice counsels in the ambulatory setting.

Primary Care Collaberative

Work with all OHSU ambulatory primary care leadership to ensure standardization of processes across the institution.