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Work experience

Sep 2008Present

Manager, Performance & Rewards

U.S. House of Representatives

Promoted to new position to manage the employee performance and rewards program for the Chief Administrative Officer of the U.S. House of Representatives.

  • Lead the HR Organizational Development team responsible for performance management, employee development, and career services.
  • Improve the existing performance management program to support the organization's vision, mission, and strategy. Designed new business process and managing implementation of a new performance management software solution. Worked with technical staff to plan and execute retirement of the existing performance management system and business process.
  • Consult with senior management, supervisors, and employees on performance management issues.
  • Coach supervisors and managers on employee development issues towards improved work relationships to achieve the goal of organizational effectiveness.
  • Manage workplace conflict using preventive mediation skills to build and strengthen relationships and address areas of conflict between employees and supervisors.
  • Acted as chairperson of a five-person procurement selection committee in the evaluation and selection of a new performance management vendor and system.
  • Managed the On-the-Spot Awards Program. Rewrote and improved existing program policy and guidelines. Strengthened and improved internal program controls including tracking and reporting to satisfy audit guidelines and requirements.
  • Chosen by senior management to serve on team responsible for developing new organizational vision, mission, and strategy.
  • Facilitated and served as technographer (using Group Systems, now ThinkTank collaborative technology) for strategic planning sessions for the CAO Council, a group comprised of the chief executives for all Legislative Branch agencies, the Human Capital Sub-group for the Council, and the Chief Financial Officer Council. 
  • Assigned to the Position Management Project to assess and restructure all of the job positions in the CAO into relevant job families and common job titles to allow for improved organizational alignment, compensation planning, and succession planning.
  • Served on the interview panel for a Senior Training Specialist recruitment for the Capitol Visitors Center (Architect of the Capitol) ; a Senior Technical Support Representative position for House Information Technology; an HR Generalist recruitment  for CAO Human Resources; and a Paralegal recruitment for the CAO Administrative Counsel's Office.

Reports to HR Director.

Dec 2010Present

Program Manager, Diversity & Inclusion

U.S. House of Representatives

Selected by the Chief Administrative Officer for the U.S. House of Representatives to serve as Program Manager, Diversity & Inclusion. Responsible for the design, development, and execution of the first-ever, organization-wide strategic diversity and inclusion management program.

  • Research, develop and facilitate (or arrange for facilitation) of diversity education programs and services, including creating and delivering customized training programs.
  • Develop and execute strategies that drive employee engagement and reinforce the business and organizational imperative of diversity and inclusion in the workplace.
  • Act as liaison between Chief Administrative Officer and employees by facilitating information sharing around opportunities and challenges in embedding diversity and inclusion principles into organizational operations.
  • Collaborate with internal or external vendors and consultants as appropriate, including operating as the Contracting Officer's Representative (COR) for any support contracts secured in support of the initiative. Collaborate with procurement staff to successfully execute support contracts.Sustain the organization's diversity and inclusion programs and initiatives by providing program and administrative support.
  • Develop and work with community contacts to provide House-wide services to underserved communities. Identify key community, business, and agency contacts.
  • Organize and ensure proper logistical support for all diversity workshops, symposia and events.
  • Recommend strategies for continuous improvement in diversity and inclusion awareness.
  • Partner with other House and Congressional entities to roll out collaboration tools and other mechanisms that support a diverse and inclusive environment.

 Reports directly to the CAO.

2005Aug 2008

Education & Organizational Consultant

U.S. House of Representatives

Conducted organizational diagnosis to analyze and improve business processes and employee performance. Provided training and development expertise to design, develop, and deliver training and education to House employees.

  • Participated on team responsible for overhauling and restructuring current CAO performance management process, including reward structure and leadership training.
  • Facilitated focus groups, seminars, and workshops using traditional delivery methods and computer-based collaboration software to develop and prioritize business strategy recommendations and actions. 
  • Provided instructional design expertise for House-wide Oracle Peoplesoft ERP implementation.
  • Advised Chiefs of Staff and other Member office employees on budget management and financial efficiency in their use of House financial applications.
  • Participated in contract procurement evaluation processes to select vendors to provide services to the CAO and House.
  • Leader of Systems Administration Curriculum Team including design, implementation, and sustainment of four-course curriculum.
  • Mentored junior and entry level staff to assume new duties and responsibilities.
Oct 1993Aug 1997

Training Coordinator

U.S. Court of Appeals for the D.C. Circuit

Managed and coordinated Technology Training Program for Court employees.

  • Designed, developed, delivered, and evaluated course curricula. Accountable for total program operations, including formulation of the quarterly schedule, execution, marketing, room configuration and maintenance.Delivered customized training to judges and court executives.
  • Supported users on technical software and hardware problems. Evaluated user needs to coordinate development of new programs and services. Advised users and provided guidance on special projects.
  • As a member of the Automation Team, installed software and performed preventive maintenance on Court PCs. Improved and streamlined configuration of court-wide parking database to make it more user-friendly.
  • Researched industry developments and evaluated new software to determine usefulness and value to the Court. Recommended improvements to streamline services and support. Performed duties under minimal supervision.

Education

Aug 1984May 1988

B.A.

  • Minor: Journalism
  • Magna cum Laude
  • University Honors Program
 

Skills

Human Resource Development
Performance management and improvement Performance management systems Organizational analysis and diagnosis Strategic planning & HR alignment Group facilitation (traditional & technology-based) Interviewing and Job Candidate Selection  
Training & Development
Over 15 years of training design, development, delivery, and evaluation experience Effective use of instructional design methodology Training project consultation experience (Technology implementations)

Research & Work in HRD

Professional Memberships

  • Society for Human Resource Development (SHRM)
  • International Society for Performance Improvement (ISPI)

Certifications

PHR (HRCI, SHRM)

The certification, awarded by the HR Certification Institute, signifies possession of the theoretical knowledge and practical experience in human resource management necessary to pass a rigorous examination demonstrating a mastery of the field. The HR Certification Institute is the credentialing body for human resource professionals and is affiliated with the Society for Human Resource Management (SHRM), the world's largest organization dedicated exclusively to the human resource profession.

Awards & Accomplishments

  • On-the-Spot Award (2009) for Excellent Customer Service
  • On-the-Spot Award (2009) for Strategic Planning Effort
  • Nominee, CAO Excellence Award (2006, 2008)
  • “Pat on the Back” Award (1999) - CAO, House Information Resources, USHR
  • Exceptional Accomplishment Award (1995) - U.S. Court of Appeals (DC Circuit)
  • Alpha Kappa Mu Academic Honor Society (Elizabeth City State University)

Summary

Accomplished human resources professional with over 15 years of practical experience in helping organizations meet strategic goals by focusing on the most critical success factor: people. My expertise is rooted in hands-on, practical experience supported by targeted education and training.

Volunteer Activities

•Board Member, ECSU Viking Varsity Club

Skills At-a-Glance

•Diversity Management

•Performance Management

•Workplace Conflict

•Organizational Diagnosis

•Training and Development

•Strategic Planning

•Executive-level Facilitation

•Need Analysis

•Adult Learning Techniques

•Interpersonal Skills

•Writing Skills

•Presentation Skills

Additional Training

  • Managing Workplace Conflict
  • SHRM Learning System Course
  • Coaching for Improved Performance (AMA)
  • Designing & Implementing Leadership Development Systems (Linkage, Inc.)
  • Instructional Facilitation Certification Program
  • Leadership Level Facilitation
  • Effective Business Writing
  • Writing Skills for Trainers
  • 25 Ways to Add Creativity to Your Training
  • Customer Service Train-the-Trainer Program
  • Oracle UPK Developer
  • Group Systems Collaboration Software (now ThinkTank)