Padma Natarajan

  • Melbourne (Willing to relocate) Available from 15-Feb-16
Padma Natarajan

Technical Lead

Work History

Work History
Mar 2014 - Present

Technical Application Support Lead

ANZ Bank(Tech Mahindra Australia)
Technical Application Support Lead: Leading a team of ten for L2 support. Provide technical solutions to issues and follow it up until resolution. Ensure knowledge base is created and maintained up-to-date for all issues and solutions. Perform RCA(Root Cause Analysis) for all problems. Develop and maintain Application Support documents. Guide and mentor the team on technical aspect of the application. Delegate work to the team. Follow agile methodology of initiating daily stand-ups for tracking work progress and fortnightly retrospective with the team to assess on plus and minus and conduct short survey on ways to improve. Attend Scrum of scrum. Conduct performance review for the team once every quarter and appraisal meeting once in every six months. Participate and provide inputs to management for monthly PMR(Project Management Report) and Stakeholder Governance meeting. Application SME(Subject Matter Expert) for JAVA Enterprise applications under ANZ bank portfolio. Prepare technical documents like updating data model, entity relationship diagram and work instructions for business users. Provide impact assessment for the change requests for the Change Advisory Board.
Feb 2012 - Jan 2014

Senior Application Support Analyst

BNP Paribas
Senior Application Support Analyst: Provide L2 and L3 support, conduct first-triage and troubleshooting of highly dynamic and critical JAVA Applications for in-house fund accounting platforms. Recruited high-calibre talent for building a 12-member development, business analyst and testing team-provided thought leadership and seamless support to this team. Provide technical solutions to issues and follow it up until resolution. Create and maintain knowledge base for all issues and solutions. Perform RCA(Root Cause Analysis) for all problems and implement permanent fix. Perform capacity planning. Continuous monitor and improve performance of applications. Invoke disaster recovery drill once a year. Follow agile methodology by participating in daily stand-ups and fortnightly retrospective with the team. Prepare weekly and monthly reports for business stakeholders and management.
Nov 2010 - Jan 2012

Application Support Specialist

IBM India
Application Support/Process Analyst: Provide L3/L4 support for Integration applications for portfolio of Ericsson Business Integration Platform. Deployment of BAR files using IBM Websphere Message Broker and Websphere Intergration Developer IDE in the Acceptance environment coordinating with Accenture team and IBM Global team at Sweden. Identified Ericsson processes applicable for EBIP team. Trained the team in IBM WMB, WMQ and Integration Developer. As Configuration Management SPOC for EBIP, conducted ACUR reviews and system audits for EBIP to ensure the secure access of the developers to the application, databases and UNIX accounts.: Drafted the responsibility matrix between the two teams as a Handbook for daily operation Drafted separate Process handbook for EBIP application using IBM Business Process Designer and BPM notations/ Authored System documentation for EBIP(System documentation includes Operational description, System environment and Physical and Logical instance configuration) Received client appreciation for drafting Process handbook with focus to every single detail and for clearly demarcating the responsibilities between Application Support and Application Operations team. Undertook all escalations and resolved all user problems swiftly to client's satisfaction
Aug 2004 - Oct 2010

Application Architect/support Analyst

Tata Consultancy Services
Application Architect/Support Analyst: Provide L3/L4 support, conduct first-triage and troubleshooting of highly dynamic and critical JAVA Applications for TCS Bancs product for Exchange Trading and Surveillance. Provide technical solutions to issues and follow it up until resolution. Create, update or remove CRON schedules based on business requirements. Create and maintain knowledge base for all issues and solutions. Perform capacity planning. Continuous monitor and improve performance of applications. Perform RCA(Root Cause Analysis) for all problems and implement permanent fix. Monitor and improve application performance. Resolve support tickets raised by users and business team. Create support tickets/raise issue with third-party vendor on follow it up until resolved. Provide hourly updates to business stakeholders, trading floor staff, Application manager and management team during critical issues. Structured exchange trading product roadmap and guided the development team to develop the scope as part of the agreed roadmap. Designed and formulated functional use cases based on OOPS concepts for business processes required for product implementation. Identifies high level process flows by conducting detailed analysis on the requirements and formulating functional and technical specifications document Spearheaded the design and development of low-latency Matching algorithm for Exchange Trading system. Implemented Extreme transaction processing(XTP) framework involving Event Processing, in-memory grid solutions and low latency messaging solutions for low latency matching algorithms. Introduced the concept of single point controller for the exchange trading system to monitor and control the exchange trading system. Spearheaded the design and development of communication interface with Trader Work Station and down-stream systems using FIX protocols. Designed efficient solutions to step down the performance to interface with downstream systems like Market Data, Clearing House Solutions, Risk Management Systems and Surveillance systems. Benchmarked the performance for Order Management Systems at 1000 orders per second with order-trade ratio of 3: 2 Designed and developed downstream systems like Risk Management component for Trading and Clearing house and Book-keeping module for Clearing and Depository systems. Implement Data-Fabric to prevent dependency on Traditional Relational Databases. Worked in the development of Cluster Prototype. Implemented

Education

Education
2000 - 2004

B.Eng

Bharathiar University