Pablo Gutierrez

Pablo Gutierrez


24+ years of experience in the application of Engineering and Management Sciences, Operations Research and Information Technology to solving both administrative and technical problems in a broad range of business/industrial organizations worldwide, with emphasis in the information technology, financial/banking and process & petroleum sectors. His solid academic and excellence background, advanced technical skills, marketing & sales expertise and negotiation expertise have allowed him to participate in the identification, design, closing and execution of a series of multi-million dollar international projects. His professional experience involves working with both public and private organizations in Latin America, Europe and Africa, having worldwide responsibilities.

Work History

Work History
Apr 2002 - Present

Manager, IT Infrastructure

Banco de Credito del Peru BCP

Banco de Credito BCP is the largest banking entity in Peru, with nearly a 35% market share in terms of savings and loans and more than 50% of corporate and business banking. BCP is wholly owned by Credicorp. Ltd. (NYSE: BAP) It has approximately 13,000 direct employees; 2007 net profit US$335 million.

Directly supervises 4 Departments Heads

Indirectly supervises: 46 BCP employees and 50 contractors


·Managing the technical support and IT infrastructure of the largest financial institution in Peru.

·Platforms:Self-service devices, POS, ATMs, LAN/WAN telecommunications equipment, security devices, HP NonStop (exTandem), IBM pSeries (AIX),IBM zSeries (zOS), Intel/AMD (MS Windows and Linux); Datacom, DB2, Oracle and SQL Database Management Platforms; TS CICS, Websphere Application Server, MQ Series and MQ MB, ACI Base24 middleware; installed base: 340 branches, 800+ ATMs, 700 servers and 1000 self-service terminals IBM zSeries (mainframes) platform – manages the operation of 2300 MIPS in four partitions, working in high availability (SYSPLEX )

·The ERP application platform is SAP, having implemented the modules FI, CO, HR, and MM. The Systems Engineering unit is responsible for providing all needed environments (development, test/certification, and production) and support for the base infrastructure (operating systems, middleware, portal, and databases).

·Project Manager – BCP’s “Out-of-Region Disaster Recovery Data Center” – main objective is the definition and implementation of a data processing and recovery center for disasters outside Lima. This project, with an approximately US$12 million budget, is part of a complex office program that covers six complementary requirements regarding BCP’s and Credicorp subsidiaries’ data processing and recovery strategies.

·Member of the Quality Assurance (QA) Reviewers Team, Systems Division, for all processes related to CMMi methodology.

·BCP’s IT Disaster Recovery Plan General Coordinator.

·Systems Division Management Representative – PRIMA AFP’s Systems Committee: Oversees all IT outsourcing.

·Technology Advisor to Systems Division Management and Credicorp subsidiaries in all IT projects and development plans.

·Managing projects with an approximately US$7.5 million budget; and IT infrastructure budget of US$16 million annually.

Achievements and contributions:

·Implemented the first information security solution in the Latin American region based on Intrusions Prevention Systems (IPS), using Juniper Networks (former NetScreen) technology.

·Designed and implemented Credicorp’s Security Operations Center – SOC, with operations in Peru (BCP and PPS), Bolivia, ASB Panama and Miami

·Member of the Management Committee – BSCH – BCP merger process (2003)

·Technical Leader – PRIMA AFP Launch (2005); and PRIMA-UnionVida merger process (2006); completed ahead of deadline (record time)

·Restructured the technical support unit (today, Systems Engineering) obtaining the best user- and work-environment satisfaction evaluation for the past five years.

·Project Manager – Credicorp Corporate Project - Reevaluation of IT Security. Study done with participation of IBM Global Services, among the most important deliverables was the redefinition of security management roles and responsibilities, and the creation of a special unit within the Systems Division.

·Led the new standard data storage platform selection and implementation processes in BCP and its subsidiaries; also designed and implemented a new unit exclusively dedicated storage and data management.

·Identified the need and lead migration to Microsoft Windows XP of all the workstations of BCP and its subsidiaries (approximately 14,000 PCs). It included the evaluation and customization of nearly 340 client/server applications. The migration took eight months and required 18,000 man-hours.

·Managed the Identity Management and User Provisioning Project in Credicorp, which will provide the company with the most advanced tools and processes in identity management, simplifying processes, eliminating repositories and dependencies, and improving security.

Jan 1989 - Jan 2002

Brand Manager, Tivoli Software / Consultant, Process & Petroleum Industry

IBM Corp.

Tivoli Systems Inc. was a software company based in Austin, Texas, now a wholly owned subsidiary of IBM Corp. dedicated to system management disciplines. Prior to its acquisition by IBM Corp., Tivoli had sales of approximately US$1,000 million annually.

Indirectly supervised:Six specialized salespersons – software


·Responsible for all marketing and sales aspects of the two most important lines of products-- Information Systems Security and Web Management—representing approximately 10 products in the Andean region covering Bolivia, Chile, Colombia, Ecuador, Peru and Venezuela.

·Developed, executed and supervised the sales-and-marketing plans, managed direct sales to select accounts, interfaced and collaborated with other IBM’s business units; coordinated all business activities with Tivoli’s business partners in the Andean region.

Achievements and contributions:

·Contributed to the revision and redefinition of the licensing pricing model applicable to the Latin American Region.

·Developed and distributed standard marketing materials for the sales and consulting teams, at a regional level.

·Selected as a member of the regional team responsible for negotiating and closing a licensing contract with the most important Spanish bank.

·Directly contributed to increase Tivoli’s market share in Peru, specifically in the system-management solutions segment, to over 60% in various platforms.

·First brand manager to implement an education campaign to the sales force at the Andean Region level.

·Participated in the design and development of regional marketing campaigns for the storage, security, and web management solutions.

·Managed the evaluation of business partners in Peru, incorporating two new partners.

Consultant, Worldwide Process &Petroleum (P&P) Solutions Unit

IBM Corp.

1989 -1999

Lima, Peru

In 1993, as a result of a total restructuring in IBM, new specialized sales support units by industry were created (vertical concept). Among the vertical units created, one comprising the segments of process and upstream and downstream oil industries. The purpose of the P&P Solutions Unit was to meet client requirements in these industries by identifying and providing computer solutions (from IBM or third parties).

Directly supervised: Four junior consultants

No. of colleagues: Twenty-six worldwide (12 in Europe, 5 in USA, 7 in LA, 4 in Asia-Pacific).


·Responsible for identifying, creating and handling opportunities for computer businesses in the industrial segment; involved in drawing up proposals, jointly with the IBM Global Services Unit and with software and hardware suppliers acting as business partners.

·Responsible for quality assurance at the project execution phase and for managing computer projects, usually including the conversion (re-engineering) of business processes.

·Coverage area: USA, South Africa, Romania, Mexico, Venezuela, Brazil, Argentina, Colombia, Ecuador, Peru and Costa Rica.

Achievements and contributions:

·Identified, developed, and led the first outsourcing contract in IBM Andean for the main oil company in Peru (Petroperú S.A.) in 1994. The total value of the contract was approximately US$12 million for an initial period of 36 months, and involved absorption of 54 employees from the client. This project generated 53% of the net profits, and was the most successful ever achieved in Peru.

·Led a system integration opportunity for implementation of a business management system (ERP) in 1995 in Petroperú S.A. In charge of the entire process to survey client needs, drawing up a Request For Proposal for software firms SAP, J.D. Edwards and MARCAM. The project was awarded to J.D. Edwards and the contract was entered into with the client for US$3.6 million. Acted as project manager of such implementation, performing tasks such as accountancy, finances, treasury, budgeting, plant and equipment maintenance, sales and distribution. The project was completed within 11 months.

·In charge of development and execution of the first feasibility study for implementation of an advanced integrated management and control system for the oil-refining system in Peru for La Pampilla refinery with an investment of US$16 million. This study was included as part of the refinery’s privatization process in 1996.

·In the Venezuelan extra-heavy crude oil-processing company PETROZUATA, a joint venture between PDVSA and Connoco USA, he led the creation and submittal of a specialized consulting services proposal, which meant, at an initial stage, the award of a contract for US$1.3 million. A year later the client entered a contract for the second stage involving the implementation of the total solution and operational services (outsourcing) for over US$10 million. The proposed solution included the implementation of the SAP R/3 suite. As part of such implementation, the consulting services from the SAP Excellence Center of IBM-Monsanto (St. Louis, Missouri, USA) were hired.

·In the South African firm NATREF (National Petroleum Refiners of South Africa, Ltd.), he was awarded a major consulting project for IBM Africa for US$1.7 million for the implementation of a data warehouse for the main refinery in Sasolburg, based on CIPROS solution developed by the P&P unit for which he worked.

·Directly contributed to the development of the global marketing plan for the CIPROS (Computer Integrated Process & Refining Operations System) software solution, which at the time was considered a unique product. As a result of its success, the CIPROS copyright was acquired by the firm AspenTech in 2000.

·During his involvement as a mainframe expert, he was directly involved in the most important base-software contract ever signed (operating system and associated subsystems) and hardware infrastructure of the country with Banco Wiese.

·Jointly with the client, CCC del Peru, he was in charge of the production of the first version of MVS/ESA V3 operating system in the region, and set a major precedent for IBM del Peru.

Mar 1983 - Jun 2000

Associate Professor

Universidad de Lima, Industrial Engineering Faculty

Associate Profesor

Universidad de Lima,

Industrial Engineering Faculty

Lima, Peru

Courses and responsibilities:

·Industrial Automation

·Industrial Engineering Seminar

·Business and industrial management software

·Operations research

·Computing systems


·Bachelor and chair of Degree Committee

·Member of Dissertation Committee

Apr 1983 - Jan 1989

Senior Corporate Planning Analyst / Senior IT Architect


Senior Analyst, Strategic Planning (1988-1989)

Senior Analyst and Information Systems Architect (1987-1988)

Head, User Support Group (1986-1987)

Operational Research Expert Analyst (1983-1986)

Direct Supervised: Four employees (User Support Group)


·As the senior analyst (planner) in charge of strategic planning, he was responsible for the development and maintenance of the corporate short,-, mid- and long-term (10-year) mathematical models. Additionally, he was in charge of the analysis and assessment of investment projects (Camisea project, refinery revamping, etc.) and exhibited expertise in setting oil prices for the domestic market. His involvement included the development of market planning and predictive models.

·As the senior analyst and systems engineer he developed the first management information system of Petroperu, based on database technology, Dbase IV programming,8088 Assembler and Cobol.

·As an information systems engineer: design, setup, and assessment of the data processing network with additional responsibility for capability planning assessment.

·As Head of the User Support Group, he was in charge of defining, implementing, and managing the unit providing support to over 500 final users.

·As the senior systems analyst of the Technical Projects and Operational Research Group, he exhibited expertise in mathematical modeling and lineal programming. Support to applications in the fields of model simulation, maintenance system bases, EIS, CADAM solutions, project control, etc.

Achievements and contributions:

·Developed a mathematical model generator based on IBM product MPSX/370 and written in the PL/1 language.

·As an active member, he was involved in a project financed by the World Bank, jointly with the firm ChemSystems Inc. (in which he presented a paper in the CONEXPO Congress organized by ARPEL in Buenos Aires in 1985).

·Created and organized the First National Microcomputer Forum at a national level as applied to the major private and public companies, with over 500 attendants and more than 50 papers submitted (Lima, 1987).

·Member of the team of system analysts who designed and developed the information system for Petroperu General Management, considered at the time as the most complete and technologically advanced system in Peru. This information system was presented to Petrobras as part of a technological exchange.

·Created and organized the first user support unit in the country, a pioneer of the current conception of the help desk. This development was considered a prototype by IBM del Peru.

·He was project manager to the Seismic Processing Center of Petroperú. This project was financed by the World Bank as the only implementation of such system complexity in Peru.

·Founder of the first periodic publication on computer topics for final users (known as “El manual de microinformática”¨(The Microcomputer Workbook").

·Member of the design team of LAN/WAN topology for Petroperu, where the token-ring network technology was first introduced in our country.


Sep 1975 - Jun 1982

Master of Science, PE

Petroleum and Gas Institute, Ploiesti, Romania

Master of Science1980 -1982

Computerized Industrial Process Control,

Petroleum and Gas Institute, Ploiesti, Romania

Bachelor of Science1975 -1980

Petroleum Refining and Petrochemical Engineering

Petroleum and Gas Institute, Ploiesti, Romania

Other education/training: 

Quality Assurance Techniques2007

CMMi, Software Engineering Institute

Leadership Skills Development2006-2007

UPC, Lima, Peru

Specialized sales and CRM training1993, 1997, 2001

IBM Corp.

Project Management (PMi)1991, 2006

IBM Corp. and CosapiData

J.D. Edwards1995

WorldVision Fundamentals, Houston, TX

Workshop on Enterprise Resource Planning & Supply Chain Management1994

IBM Education Center, Chicago

Business Consulting1992

Universidad del Pacífico, Dirección Empresarial, Lima, Peru

Microcomputer and Assembler Architecture1987

Instituto San Ignacio de Loyola, Lima, Peru

Data Base Administration1986

IBM del Perú, Lima, Peru

Specialization in Systems Engineering 1980-1981

Central Informatics Institute, Bucharest, Romania

Scholarship at Petroleum and Gas Institute, Ploiesti, Romania

Master of Science in Computerized Process Control

Graduated Suma Cum Laude, first place, with special mention, Petroleum and Refining and Petrochemistry Engineering, Petroleum and Gas Institute, Ploiesti



Project Manager

IBM Corp.

ITIL Foundations/Practitioner

Pink Elephant