Download PDF

Carrie Kline

Employment Services Manager at Child Adult Resource Services

Summary

Experience in various industries, including utilities, human services and educational environments. Retail/POG experience. Excellent customer services skills both inside and outside an organization. I have the ability to recognize and problem solve issues with both tact and speed. Supervisor experience, data management/manipulation, volunteer management, AmeriCorps Alum, program manager, bookkeeping, advocacy, member engagement, ability to travel, POS experience. Open to new industries.

  • Computer skills including MS Office & Google Drive
  • Like working in teams or can be self-motivated/managed
  • Strong communication and writing skills
  • Easily adapt to change
  • Enjoy working/serving the public
  • Ability to travel
  • Highly organized and able to learn quickly.

Work History

Oct 2014Present

Employment Services Manager

Child Adult Resource Services
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manage and supervise up to 15 Employment Consultants throughout the State of Indiana.
  • Serve as backup or coordinate backup for clients when the Employment Consultant is unavailable.
  • Ensure that timely and appropriate direct services are provided per departmental policies and procedures to the population we serve.
  • Develop and maintain relationships with various government agencies to implement funding/resources for those with disabilities.
  • Exhibit cooperation, courtesy and a professional attitude in interaction with other service providers in our industry.
  • Manage client files on Google Drive, assuring all standards are met under organizational and certification guidelines.
  • Maintain confidentiality of information according to agency policy and procedure, HIPPA.
  • Collaborate with Indiana high schools to assist with the preparation of their disabled students to transition into adult life and the services available.
  • Complete basic account clerk procedures such as check requests, petty cash management.
  • Meet with clients to provide information and assist them with their benefits; Discuss how work will effect those benefits.
  • Marketing C.A.R.S services to potential clients, employers and employees utilizing marketing materials at various locations including but not limited to: trade shows, transition fairs, informational fairs, etc.
  • Review and assist with revisions of departmental policies and procedures according to industry best practices, funders' requirements and CARF.
Mar. 2011Oct. 2014

Employment Consultant

Child Adult Resource Services

Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, or the stress of daily life. Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers. Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.Develop and maintain relationships with community referral sources, such as schools and community groups. Monitor and record clients' progress to ensure that goals and objectives are met. Top grossing EC in North Area.  Promoted to Employment Services Manager.

Sept. 2013Oct. 2015

Supervisor/Staff

 Exploration Acres                              

 Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. Train workers in proper operational procedures and functions and explain company policies. Observe and evaluate workers' appearance and performance. Meet with managers or other supervisors to stay informed of changes affecting operations. Apply customer/guest feedback to service improvement efforts. Resolve customer complaints or issues. Requisition necessary supplies, equipment, or services.  Seasonal Position.

Oct 2010Feb 2011

Administrative Assistant

Olsten Staffing/Subaru of Indiana

Data Entry/Manipulation using Microsoft Access and Excel, Travel Arrangements

Sep 2009Aug 2010

Program Coordinator

Indiana Campus Compact/GrowIndiana/AmeriCorps

Sponsoring Site:  Ivy Tech Community College                           Lafayette, IN

Volunteer Recruitment/Management of seven math tutors for a local Jr. High, Community outreach, Event planning, Grant writing- wrote two mini-grants bringing in $95 for a national service day, Program Implementation and Collaboration with several community organizations promoting the GrowIndiana program.  Developed days of service for volunteers.  Participated in Ivy Tech events such as MLK Day of Service and Career Day.

Aug 2000Jan 2008

Customer Service/Accounting Representative

Tipmont REMC

Walk in customer service, Switchboard, Daily deposit and accounting procedures, including ACH and check image scanning systems.  Manage weekly disconnects.  Responsible for Energy Assistance & Life support records, Phone Notification System (PNS), Ordering general supplies, General marketing- promoting an electric safety packet for area sixth grade students.  Participated in Annual Meeting Committees and Union Negotiating Committees.

Jun 1996Aug 2000

Administrative Support Staff

Diocese of Lafayette in Indiana

Extensive database management, Coordinate facilities and resources for various events.  Prepare routine correspondence, reports, and minutes.  Maintain computer and paper files.  Assist with team office projects.  Occasional receptionist duties and phone surveys.

Writing Samples

Education

Aug 2008Dec 2010

Masters

Ball State University

Executive Development for Public Service

The Executive Development for Public Service is an interdepartmental degree that develops a well rounded non-profit  employee.  Course work includes

  1. Adult education, program evaluation, and staff development
  2. Business and related areas
  3. Communications
  4. Computer science and educational technology
  5. Educational administration and supervision
  6. Health science, gerontology, and wellness
  7. Political science
  8. Psychology

Aug 2003Sep 2006

Bachelor

Indiana Institute of Technology

The Bachelor of Science Business Administration human resources concentration exposed me to all aspects of the business environment, with a specific emphasis upon social, cultural, and political factors. Classes were taken at satellite campuses in Crawfordsville and Indianapolis, Indiana.  Final GPA  3.8

Aug 1994May 1996

Associates

Ivy Tech Community College

This degree covered software processing and formatting for word processing, spreadsheets and databases.  Also studied were more advanced areas such as desktop publishing.  Prepared me to perform as an administrative assistant.

Final GPA 3.5

Certifications

Aug 2011Present

Employment Specialist

Indiana Institute on Disability and Community
Nov 2013Present

Benefit Network Information Liasion

Indiana Institute on Disability and Community