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Work experience

July 2017Present

Technical Project Manager

Vera Security

Vera Security:  Palo Alto, CA/Private Data Security

Technical Project Manager – Responsible for scope definition, implementation planning, and delivery of medium to large scale customer engagements from post-sales to production deployment.  Highly collaborative delivery model utilizing technical resources both off and on-shore. Strong focus on customer adoption, renewals, overall satisfaction, and the holistic customer lifecycle experience while maintaining budget and timeframe controls.

Feb 2015July 2017

Program Director


Responsible for scope, SOW, implementation planning, and delivery of medium to large programs.  Strong and consistent collaboration with technical resources both off and on-shore.   Focused Engineering and Support to deliver a positive customer experience while maintaining budget and timeframe controls

Jun 2011Sept 2014

Assoc. Director, Global Customer Service

Model N

(Public; Revenue Management Software, CRM, SaaS)

Direct and manage service activities in the High-Tech Professional Services Practice for existing and prospective customers.  Collaborate with Pre-Sales teams on prospect development and implementation strategies.  Construct implementation price and timeline estimates and negotiate with customers on final SOW terms.

Sep 2009Jun 2011

Business Analyst-Program Manager

xRM Solutions

(Privately Held; Computer Software Industry, CRM, SaaS)

SaaS Professional Services, Deployment, and Integration

  • Account management and program rollout/installations of fully integrated SaaS enterprise applications
  • CRM/VRM subject matter expert in semiconductor industry
  • Responsible for all operational and business issues related to customer satisfaction
  • Negotiate and Manage relationships, resources, budgets, and metrics of new programs

Program Director


(Privately Held; Computer Software Industry, SaaS)

Program Management for Supply Chain and Manufacturing Inventory Controls

  • Drove the successful deployment of a global inventory and manufacturing tracking system at a preeminent Semiconductor company
  • Created and delivered on an account revenue plan and drive account-level upsell and profit
  • Insured attainment of business-case metrics, monthly SLA performance, and consistent customer perception
  • Maintained ongoing relationships with selected E2open’s hosted software customers from an operational, resource, and revenue perspective
  • Management of project dedicated resources drawn from the rest of the organization

Director, Program Management

Escend Technologies

(Privately Held; Computer Software Industry)

Program Management for CRM, Pricing, Incentive, and Sales Programs

  • Responsible for customer prospecting and new business development, including revenue plan and profit
  • Directed all aspects of software licensing, system development and deployment of large-scale demand creation programs at flagship customer accounts
  • Increased revenue streams from professional services programs, including deployment expansions and product customizations and upgrades
  • Provided Sales team with industry expertise in complex semiconductor demand chain business processes to facilitate achievement of revenue targets

Sr Manager, Customer iBusiness

Renesas Technology America

Semiconductor Manufacturer

Sales Operations, Channel Management, software integration, deployment, and training

  • Re-engineered demand creation business processes and successfully launched a worldwide Customer Relationship Management (CRM) program to track and report demand creation efforts resulting in a 25% increase in Sales team efficiency and a 100% increase in “demand chain” reporting and visibility
  • Developed and implemented processes, software tools and training programs for electronic business systems, including Electronic Data Interchange (EDI) and eCommerce/Portal systems
  • Managed personnel assigned to programs across multiple departments, including Sales, Marketing, Marcom and IT in both U.S. and Japan
  • Evaluated and selected software and negotiated contract service agreements
  • Developed and delivered all training courses and materials (direct, online and one-on-one)
Oct 2014Jan 2015

Assoc. Director - Customer Support, Life Sciences

Model N

Working primarily with our SaaS customers, establish and maintain a high level of satisfaction by insuring strong user adoption and a high level of value from their investment in Model N. The goal is to balance strong business relationships with Service and Support quality to establish the foundation for exceptional user adoption and success. This includes building a strong relationship with the customer to continually assess and identify potential problems and opportunities for improvement throughout the customer lifecycle.


Sales Information Systems Manager

Mitsubishi Electronics

Semiconductor Manufacturer

Various Sales Operations and Management Roles focused on sales support, VRM, and channel development

  • Developed, deployed and maintained new Sales business processes and related infrastructure software applications, including Customer Relationship Management (CRM), Order Management, Channel Interface, and backend integration
  • Developed and delivered training courses on all Sales infrastructure application software programs and business processes
  • Managed all professional services vendor relationships and technology partners, including price and contract negotiations
  • Analyzed, evaluated and implemented Sales infrastructure software/hardware solutions for the sales force




Customer-Centric Selling methodology -- designed to structure sales professionals' activities by embedding best practices into their day-to-day routines.



University of San Francisco