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  • Graphic Designer with 5 years of experience in graphic design and web site development. 
  • Extensive experience in developing for traditional and new media using a mix of traditional design techniques and computer aided techniques.
  • Accomplished in all aspects of print design. Proven success in web site design including concept development, designing, and coding.
  •  Highly skilled in HTML/XHTML, JavaScript, PHP, and CSS.
  • Customer-focused IT professional, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity.
  • Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks.
  • Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike—universally praising team spirit, independent work habits, and the determination to conquer technical challenges.
  • A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

Core Competencies:

Adobe Photoshop                  Adobe Flash                                    Adobe Illustrator

Adobe Flash                           Adobe Fireworks                              Adobe Acrobat

CSS                                          Digital Graphic Optimization          Drupal CMS

XHTML                                    CSS                                                    SQL

Work experience

Oct 2009Present

Owner / Operator


Arrange web layouts based upon knowledge of layout principles, and esthetic design concepts using CSS and XHTML. Determine size and arrangement of illustrative material and select style and size of type. Incorporate a synergistic total business branding solution for web and print for clients. Confer with client regarding layout design. Prepare illustrations and rough sketches of material according to instructions of client.Produce stills and animated graphics formats for web and Flash-style animation, using Adobe suite. Incorporate SQL database into web design to create robust, dynamic web applications. 

Oct 2008Oct 2010

Technical Support Agent for Hewlett-Packard


Provided telephone support for consumer notebooks for Hewlett-Packard. Used knowledge of computer hardware and software systems to assist consumers with installation, troubleshooting, networking, and education. Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance. Referred major hardware and software problems and defective products to vendors and technicians for service. Read trade magazines and technical manuals, and attended conferences and seminars to maintain knowledge of hardware and software. Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities. Entered commands and observed system functioning to verify correct operations and detect errors. Coordinated workers engaged in problem-solving, monitoring, and installation problem with data communication equipment and software.

Jun 2007Oct 2008

Mobile Network Technician


Assisted with system installation. Rerouted T-1 lines and hardware switchovers on mobile network towers. Coordinated efforts that requires mass cooperation for successful and timely execution with little network downtime. Assembled and installed communication equipment, such as data communication lines and equipment, computer systems, and antennas and towers, using hand tools. Repaired, replaced, and adjusted defective components. Evaluated quality of performance of installed equipment by observance and using test equipment. Communicated with base, using telephone and two-way radio to receive instructions and technical advise. Measured, cut, spliced, connected, and installed wires and cables.

May 2000Jun 2007

Automation Clerk / Chief Steward / IT Administrator for American Postal Workers Union


Managed network, hardware, and software installs for Union. Installed and performed minor repairs to hardware, software, and peripheral equipment. Conferred with staff, users, and Union management to determine requirements for new systems and modifications.  Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities. Prepared evaluations of software and hardware, and submitted recommendations to management for review.  Designed and built union website. Designed and deployed a database system that handled all grievance procedures for the Union. Trained Union representatives from 242 local sites in database use.  Managed a broad band of installation, upgrade and rollout projects for Union with focus on streamlining process.  Oversaw all Union operations on shift and managed 10-15 personnel. Directed and coordinated network operations of several sectional centers within district. Selected, trained, and evaluated performance of union stewards and prepared work schedules. Served as Union vice-president. Negotiated labor disputes.

Nov 1998May 2000

Technical Support Technician


Work with field installers/home users of DMP's security, fire, and data systems. Assist technicians with installation troubleshooting, system design, and new relay use. Used test equipment, meters, computers and circuit boards to perform experiments and procedural troubleshooting.Conferred with staff, users, and management to fix bugs and determine requirements for new systems and modifications. Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance. Assisted security system technicians engaged in installing security-related data communication equipment to resolve technical issues. Referred hardware and software problems and defective products to management and engineers for service. Developed training materials and procedures, and conducted training programs. Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for users.

Jun 1994Oct 1998

IT Specialist/ Command and Control Sys Ops/ Air Defense


Operator/ Maintainer for C4I systems that allowed brigade command centers to communicate with distributed and deployed assets securely.Troubleshot hardware and software problems and improvised solutions. Adjusted and replaced defective and improperly functioning circuitry and electronics components, using hand tools and soldering iron. Read blueprints, wiring diagrams, schematic drawings, and engineering instructions for electronics units, applying knowledge of electronic theory and components. Tested electronics unit, using standard test equipment, to evaluate performance and determine needs for adjustments. Performed preventive maintenance, electronic, hydraulic, and mechanical repairs on equipment. Deployed mass network and communication mediums across the Baltic area during Bosnia-Herzegovina Conflict. Used creative and artistic skills to create instructional training templates and visual aids that enrich weekly training times and initiate a new standard for class presentation. Tutored fellow soldiers on the use of various technical equipment. Maintained files containing over 1,000 pieces of correspondence including NATO Secret and Classified documents in a disciplined, well-organized manner.




Honor Graduate, 98.6% Class Average

IT Specialist

US Army

Honor Graduate, 97.8% Class Average

Nov 2009Present


Western Governors University

Still Attending •expected date of graduation, October 2012


Dan Johnson

Angela Edwards

Craig Burks

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