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A healthcare professional with four years experience in medical office operations within fast-paced environments, and the ability to lead and motivate employees. Familiar with all aspects of daily business operations. I am looking to obtain a position in an organization that will utilize my talent and provide me with an opportunity to grow as a professional.

Work experience

Aug 2009Present

Insurance Coordinator

The Hospital at Westlake Medical Center

Ensured all insurance requirements where met, and informed patients of their financial liability prior to arrival for services. Analyzed insurance coverage and benefits for service to ensure timely reimbursement. Obtained all prior authorization certification and/or authorizations as appropriate. Obtained authorizations based on insurance plan contracts and guidelines. Documented billing system according to policy and procedure. Entered and updated referrals as required. Communicated with insurance carriers regarding clinical information requested and resolved issues relating to coverage and payment.

Aug 2007May 2009

Team Lead

St.Davids-North Austin

Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Staff and order supplies according to budget guidelines and department needs. Act in capacity of supervisor in their absence, in order to maintain patient flow. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures.

Aug 2006Sep 2007

Business Office Rep/ Accts Payable

St.Davids-Surgicare of South Austin

My daily activities included verifying insurance, admitting patients and collecting their financial responsibilities, patient billing, collections and posting daily transactions. I was also responsible for Accounts Payable, my AP duties where to make sure all vendor invoices where paid in a timely manner, resolve issues found on the error recycle report and to periodically review the outstanding payments report to make sure all outstanding payments where made by months end.

Jun 2006Aug 2006


St.Davids-Surgicare of South Austin

My daily activities included verifying insurance, patient billing, collections and posting daily transactions.I also completed a special project in which I performed an internal audit on the facility, in order to prepare for the impending annual audit given by the HCA corporate office.


Oct 2008Present


Western Governors University
Aug 2003Aug 2006


Texas State University


Team Building
Customer Service
HIPAA Training
OSHA Training