Business Analyst with a proven track record of strong analytical and business intelligence skills. Hands-on experience working with cross-functional teams in various business cycles such as scorecard, forecasting, and budgeting.
§6 years of experience working in business analysis, supporting operations through interpretation of key performance indicators and trends.
§Experience working in different project core teams developing business solutions for management, business partners, and process owners.
§Experience with business processes in finance, planning, forecasting, invoicing, and sales tracking.
§Consensus-driven, with ability to drive effective implementation of procedures and policies to support business requirements across many business units.
§Ability to communicate well across all levels of the organization with excellent oral and written communications skills. (Spanish and English)History of success in…
-Call Center sector expertise, including management of a group of 5 people responsible for reporting, invoicing and call monitoring.
-Data mining focused on outbound sales campaigns.
-Creation and implementation of business requirements definitions (BRD) for various reporting business solutions.
-RACI analysis adoption to improve business and reporting processes.
-Partnership with Global reporting counterparts deploying various projects and aligning regional reporting needs.
-Trend forecasting and most recently use of statistical software tools such as ForeFUI (NA CS forecasting tool).
-SQL and DTS Programing automating many reports using MS SQL server.