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Summary

Training and organizational development professional with broad experience in organizational alignment, IT project management, sales & sales training, technical training and performance improvement within Caterpillar & PepsiCo organizations. Strong record of employing advanced instructional design techniques and training methodologies to improve performance of both individuals, managers and executive leaders. Certifications in training and project management. Can contribute immediately by:

Aligning training & development with changing business requirements

Creating high performance e-Learning programs and courseware

Building interactivity and individualized learning into training

Improving efficiency and customer satisfaction through learning & skill-building

Proven ability to find solutions to complex organizational development and training issues. A confident public speaker and skilled communicator who focuses on teamwork and achieving goals. Certified Training Facilitator, Developmental Dimensions Intl and Masters Certification in Project Management from Villanova University. Toolkit:  SharePoint, Adobe InDesign, Pick2Voice, UPS Logistics software, MS Office and many others.

Selected Accomplishment: Played key role in integration of 36 IT solutions into one platform. PepsiCo bottlers were merging into one business unit. Joined small team in time-critical project planning, realignment of business processes, IT system testing and training. Delivered millions of dollars in cost reduction with zero impact to operations or customers.

Training improves efficiency & reduces operating costs. Across-the-board cost reduction was PepsiAmericas corporate goal. Developed specific training modules for Operations Managers on cost analysis, capital budgets and process reviews. Post-training action plans produced 2.4% gain in efficiency along with nearly 2% in cost savings.

Designed new processes for on-boarding. Lack of standards in on-boarding and initial training were contributing to turnover. Designed new business process, monitoring tools and supporting Employee Handbook. New concept was forwarded to headquarters for nationwide introduction to reduce future turnover.

New structure produces 3.2% sales gain. Customers felt PepsiAmericas sales organization needed realignment. Facilitated work group sessions to produce needs assessments, new reporting structure and plan for reorganization. Successful realignment produced better communication with customers and a $110M sales gain.

Supported 122 manufacturing and distribution sites. Named to PepsiAmericas IT Project Management Office to support change management and training. Managed budgets and cross-functional teams in a matrix environment. Made contributions to needs assessments, instructional design/training and development of success metrics.

Managed supply chain and sales training initiatives. Pepsi Beverage Company wanted to improve business unit performance. Led supply chain and sales process/application training for key markets. Collaborated with stakeholders on training needs analysis, pre/post assessment, curriculum design, standards and staff development.

Personal: Married. Lead an active lifestyle; former soccer player, coach, trainer and FIFA soccer referee.

Work experience

Pepsi Cola General Bottlers

Previous positions held include:

Served as Territory Sales Mgr and Sales Operations MgrMarketing Account Executive, Category Manager, IT PMO - Project Manager among others, for Pepsi General Bottlers.

Details available on request.

2011Present

Corporate - OE Learning & Devlopment Manager

Warren Caterpillar

Driving business performance and profits through engaged and inspired professional leadership

20072011

OD Specialist/Trainer/Facilitator

Pepsi Beverage Company

Corporate Campus, Schaumburg, IL

Responsible for organizational development & training initiatives while leading change management projects at 127 company locations across the domestic North America.

20022007

Training & Development Mgr / Project Manager

Pepsi Cola General Bottlers

Led various project functions through SDLC or project completion. Spearheaded a $35M project through to timely completion. Also, Senior NextGen Trainer, 2000-2002, managing training team and outside consultant in a major corporate education drive.

Education

Certified Training Facilitator

Developmental Dimensions International (DDI)

Certified at training facilitation and project management methodology. Adept at eLearning, LMS and L&D administration, communications skills, performance measurement systems, team building activities and business management in both field & corporate environments.

Villanova University

Field of Study: Organizational Development, Project Management, Instructional Design

References

Chris Knox

"I have had the distinct pleasure of working with Mark for most of the last 10-years. Mark's straight forward approach to the business helps to best calibrate expectations of his internal company partners. His ability to provide candid feedback is an invaluable asset when creating a safe work environment in our warehouses, production centers and on the road. With that said, Mark has demonstrated a tireless approach when trying to deliver against any/all timelines when working on important and/or strategic intiatives. Lastly, Mark brings with him a high level of respect and compassion for others in the work place each day. Mark would be an asset to any company's team." July 21, 2010

John Bastock

"I have worked with Mark on a number of high level projects in the past 10 years with Pepsi. His work is very well organized and thorough. He has a creative approach to dealing with persistent problems that company's face on a daily basis. Mark is relentless when delivering against any timeline, ensuring tasks are always completed on time and correct....................he is the guy you want on your team." February 7, 2011

John Schutt

“I have worked with Mark for several years and am familiar with his background in sales and sales operations as well as his experience in conducting both leadership and technical training. Mark knows his content, can adapt well to his audience, and is focused upon not just conveying knowledge, but ensuring that capability is developed, utilized and sustained.” March 8, 2011

John Schutt, Pepsi Beverages Company - Vice President of Human Resources PBC

Skills

TECHNICAL & COMPLIANCE EXPERTISE
(UPS) Logistics software, SharePoint, Adobe InDesign, HR/ LMS Administration, Material Handling Safety Institute specifications, Symbols Hardware Solutions, Pick2Voice, CBT Modules, various proprietary business applications   Compliance Expertise: OSHA, AIB, DOT, FMCSR    
PROFESSIONAL DEVELOPMENT
Sales & Marketing, Retail Sales I & II, Supply Chain Operations, Maximizing Sales, CBT Training, Time Management, Managing Virtual Teams, Adult Learning Styles, How to Communicate Technical Information, Coaching System for Performance (CSP), Public Speaking for Success, eLearning Concepts, Team Building & Training ·Core Warehouse Fundamentals Strategic Planning ·Staff Motivation & Retention · Change Management · Customer Relations    

Change Management Leader

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