Programme Manager/Customer Value Manager
In my position as Programme Manager/Customer Value Manager at LivePerson, I planned, managed, and drove the collaboration, coordination, execution, and optimization of multiple simultaneous Enterprise-level SAAS chat communication software clients.
I was a self-managing SME for project lifecycle including all phases of deployment including implementation, post operational management, and performance optimisation through ongoing data and technical analysis.
I consulted with support, and analytics teams to address and resolve product bugs and process inefficiencies.
I conducted comprehensive business reviews with clients to maximize program success and identify improvement opportunities through engagement, business logic, and design reviews.
I lead and brokered remote phone/web meetings to conduct status meetings, design scope, data analysis, new product presentations, post mortems, and escalations.