Responsible for organizing and conducting training of all new and existing Operational Employees. Provides professional instruction of departmental workflows, policies, and business system applications. Aligns all training materials to ensure quality and consistency in all aspects of operations.
- Train all new and existing team members within assigned operations areas with concentration on the Claims and Customer Service Departments
- Responsible for utilizing various visual and audio communication medias to ensure delivery of materials adapts to various audiences
- Responsible for providing consistent feedback to Training Manager and Business Process Owner regarding trainee performance and classroom materials
- Responsible for the development and maintenance of training materials as well as implementation of materials into the training environment