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Work experience

Aug 2009Present

Customer Service Assistant

Healthcare Parking Systems of America at Gwinnett Medical Center ER

Greeted patients and visitors entering ER. Assisted patients with initial registration. Assited visitors in finding patients with computer program, Emstat. Directed calls as necessary. Provided comfort measures such as coffee and snacks when wait times exceeded one hour. Updated patients and visitors hourly. Collected and documented comment cards in emergency department.

Jan 2011Present

Customer Service Assistant

Healthcare Parking Systems of America at Emory John's Creek ER

Greeted patients and visitors entering ER. Assisted patients with initial registration. Assited visitors in finding patients with computer program, T-System. Directed calls as necessary. Provided comfort measures such as coffee and snacks when wait times exceeded one hour. Updated patients and visitors hourly.

Education

Jan 2006Present

Georgia State University
Aug 2001May 2005

College Prep Diploma

Campbell High School

Skills

German Language
Microsoft Office