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Obtain a Sales -customer service position where I can effectively utilize my expertise in sales, marketing, customer service and staff leadership in a professional, team-based environment, with the opportunity for growth and advancement.

Work experience

E711 Advertising Dubai - UAE
January 2015 – February 2018

Design Manager

Developing design strategies and Managing projects from design to Delivery
Collaborating with team members and delegate tasks and check for quality and consistency.
Meeting customers and listen to their project specifications and translate their requests into designs.
Ensuring design information is of the right quality and keeps pace with project timescales.
Evaluating performance of the design team ,Encouraging and inspiring design consultants to
produce their best work using their full flair, experience, resources and talents in a cost effective way.
Responsible for what advertisements will look
Manage employees including scheduling and training
Involving in creating Advertising campaign
Working from a brief with a copywriter, generating ideas to present to the client Working on
designs to produce an effective advertising campaign Commissioning specialists such as artists and photographers, to work on projects
Managing projects and working within a budget , editing the final results for presentation to the client.
Preparing layouts for printing by marking-up, pasting-up, and finishing layouts.
Control and monitor the flow of printed materials in a printing or publishing company with the production manager

Etisalat UAE
Oct 2009Nov 2014

Outlet Supervisor

Outlet Supervisor Responsible for: Leading a team of 15 full time + 4 Part time staff. Achieving sales target of AED 4 million AED a month. Writing sales strategies and coming up with plans including action steps to hit the monthly target on time. Training all new staff on how to deliver excellent customer service and achieve sales targets. Finding solutions to complex customer issues and design customized solutions. Coach team members in terms of performance, directions and plans for improvement. Monitoring the daily user activities and picking up the weakness areas for each staff member. Monitoring implementation of sales plans at set intervals, improving as required.

Etisalat UAE
Mar 2008Sep 2009

Sales Officer

Sales Officer Reported daily sales reports, cash counting and target achievement. Trained new staff on sales systems and customer service. Create the weekly staff roster. Ensured that all products were available in stock. Coached the team on how to improve performance to achieve sales targets. Achieve my individual targets.

Etisalat UAE
Apr 2007Feb 2008

Sales/customer Service Executive

Sales/Customer Service Executive(Reached Subject Matter Expert status on all Etisalat products and services. Gave product presentations regularly. Marketed to existing and potential clients' entire range of products and services offered by Etisalat 

Etisalat UAE
Feb 2006Dec 2006

Customer Service Executive

Customer Service Executive(Provided product and promotion details to customers. Handled complains according to company customer satisfaction policies. Reported to IT department any technical issues. On phone troubleshooting for GSM, MMS, BlackBerry, and IPhone for data packages and network issues. December 2006 Sales Executive DIFF Dubai International Film Festival Part time during the film festival Responsible for gaining SMB clients(Small & Medium Business clients). Achieving the target During the Festival. Provided excellent customer service in a competitive atmosphere.


Management and leadership

leads and directs others teaches/trains/instructs,counsels/coaches-manages conflict ,helps team members set and achieve goals; delegates effectively, makes and implements decisions

it - Technical skills
Planning and Organizing

Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner.

Team Player

Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. 

Problem Solving

Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions and efficiencies, all with a high level of quality.

Communication skills

Deals with internal and external customers at all levels via telephone and email and face to face to ensure successful communication through actively listening and thoughtful questions.


Higher Institute of Social work egypt

B.A of Social Work

A social work degree enabled me to develop important skills, knowledge and understanding of key areas of social work; including law, theories, methods and values. It  equip me with an understanding of evidence informed practice, making professional judgements


Highly proficient in written and spoken English

Native Arabic speaker

training summary

Sales Skills and Customer Service                                  Etisalat Academy (UAE) 2007
Telecom Training – Data 3G Devices                         Etisalat Academy (UAE) 2009
Coaching and Management Skills Training              Etisalat Academy (UAE) 2010
Managing Difficult Conversations Training                Etisalat Academy (UAE) 2014

Personal Information





Birth date:

15 June 1981



Place of Birth


Marital Status: