Summary

Obtain a Sales -customer service position where I can effectively utilize my expertise in sales, marketing, customer service and staff leadership in a professional, team-based environment, with the opportunity for growth and advancement.

Work History

Work History
Oct 2009 - Nov 2014

Outlet Supervisor

Etisalat UAE

Outlet Supervisor Responsible for: Leading a team of 15 full time + 4 Part time staff. Achieving sales target of AED 4 million AED a month. Writing sales strategies and coming up with plans including action steps to hit the monthly target on time. Training all new staff on how to deliver excellent customer service and achieve sales targets. Finding solutions to complex customer issues and design customized solutions. Coach team members in terms of performance, directions and plans for improvement. Monitoring the daily user activities and picking up the weakness areas for each staff member. Monitoring implementation of sales plans at set intervals, improving as required.

Mar 2008 - Sep 2009

Sales Officer

Etisalat UAE

Sales Officer Reported daily sales reports, cash counting and target achievement. Trained new staff on sales systems and customer service. Create the weekly staff roster. Ensured that all products were available in stock. Coached the team on how to improve performance to achieve sales targets. Achieve my individual targets.

Apr 2007 - Feb 2008

Sales/customer Service Executive

Etisalat UAE

Sales/Customer Service Executive(Reached Subject Matter Expert status on all Etisalat products and services. Gave product presentations regularly. Marketed to existing and potential clients' entire range of products and services offered by Etisalat 

Feb 2006 - Dec 2006

Customer Service Executive

Etisalat UAE

Customer Service Executive(Provided product and promotion details to customers. Handled complains according to company customer satisfaction policies. Reported to IT department any technical issues. On phone troubleshooting for GSM, MMS, BlackBerry, and IPhone for data packages and network issues. December 2006 Sales Executive DIFF Dubai International Film Festival Part time during the film festival Responsible for gaining SMB clients(Small & Medium Business clients). Achieving the target During the Festival. Provided excellent customer service in a competitive atmosphere.

Feb 2005 - Nov 2006

Team Leader

Color Design Advertising Agency
Team Leader(, Egypt) Made plans and strategies to hit monthly target before deadline. Authority to give final approval for designs and work orders.

Education

Education
2004

B.A of Social Work

Higher Institute of Social work egypt

A social work degree enabled me to develop important skills, knowledge and understanding of key areas of social work; including law, theories, methods and values. It  equip me with an understanding of evidence informed practice, making professional judgements

Skills

Skills

Management and leadership

leads and directs others teaches/trains/instructs,counsels/coaches-manages conflict ,helps team members set and achieve goals; delegates effectively, makes and implements decisions

it - Technical skills

Microsoft Office – word, excel, access and power point , IT background (software, Hardware, Graphic Design, and Social Media , Mobile phones Android - OS - windows platform - User intrface

Planning and Organizing

Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner.

Team Player

Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. 

Problem Solving

Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions and efficiencies, all with a high level of quality.

Communication skills

Deals with internal and external customers at all levels via telephone and email and face to face to ensure successful communication through actively listening and thoughtful questions.

Languages

Highly proficient in written and spoken English

Native Arabic speaker

training summary

Sales & Management Skills                                               Mansoura University 2004
Sales Skills and Customer Service                                  Etisalat Academy (UAE) 2007
Telecom Training – Data 3G Devices                             Etisalat Academy (UAE) 2009
Coaching and Management Skills Training                 Etisalat Academy (UAE) 2010
Managing Difficult Conversations Training                Etisalat Academy (UAE) 2014

Personal Information

Nationality:

Egyptian

Visa:

Visit

Birth date:

15 June 1981

Gender:

Male

Place of Birth

UAE

Marital Status:

Single