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Summary

  •  Manager, Middleware Services / Reservation and Ticketing

Specialized in: 
Digital end-to-end e-commerce solutions for online reservation, payment, ticketing, and sales

Middleware, web and mobile systems - business, architecture, implementation
Airline business and solution architecture
Enterprise business systems solutions

Work experience

Manager

Turkish Airlines
2016Present

Leading a team of 31 engineers consisting of  business analysts, software engineers, and project managers. Department established by end of 2015.

We have constructed a special collective of deep airlines business subject matter experts, intuitive integration designers, transformative middleware architects, and ever-learning great developers. This blend has become the leading group of transformation for Turkish Airlines' Passenger Solutions IT business, architecture, and technology. The steps being taken is closely monitored and appreciated by upper management. Innovation and quality are two most important keywords in our guideline.

Launched Turkish Airlines Developer Portal. Most functional Open API set in Turkey. Best designed developer portal in Turkey.

Serving business process functions up to 200+ client applications already. Clients differ from big vendors such as Google to Turkey's greatest travel agencies, from startup initiatives to Turkish Airlines digital sales channels, and corporate web and mobile applications.

Served business and technical subject matter expertise and implemented middleware services in 40+ large-scale projects in two years, most of which are R&D projects followed and audited by issuing constitutions.

Closely following the improvements and technological roadmap in both airline and IT industries. Leading the Digital Transformation of Turkish Airlines. Ongoing process of R&D upon architectural design, DevOps, CI/CD, Microservices, Open API, complex systems test automations. Become NDC Level-1 compliant in no time, and further progress is also scheduled.

Highly involved in PSS/FRP technology roadmap and modernization of current TK PSS.

Strategy development, team building, stakeholder management, mentorship, coaching, administration, planning, auditing, budgeting, portfolio and project administration, coordination, recruitment, product ownership, business and technical domain SME.

Team Lead (Business Analysis)

Turkish Airlines
20132016

Team Lead for 7 computer and industrial engineers working as business analysts on e-commerce projects such as SOA Online Services, Web v3.0, Mobile v2.0, Internet Banking, Internet Booking Engine.

Leader tasks: Mentorship, coaching, administration, tasks planning, product management, business domain subject matter expertise, business analysis, system analysis, solution architecture, products ownership, requirements elicitation and gathering, business modeling, business analysis, functional testing, change management, process management, business analyst recruitment, project management.

Business domains: Availability, Fares and Pricing, Passenger Profile, Payment (Credit Card, 3D secure, Sofort Überweisung, Ideal, PayPal, BKM Express, EFT), Reservations, Ticketing, CRM Loyalty Award Ticket, Pay & Fly, Reissue, Business Upgrade, Miles Upgrade, Reservations Change, Add A Baby, Cancel Reservation, Refund, Personalization, JetGenc Award Ticket, Special Requests, Promotions.

Trained 9 business analysts and 4 project managers upon topics such as Web Services Business Analysis concepts, fundamentals and nature of SOA, Internet Booking Engine processes.

Team Lead (Development)

Turkish Airlines
20112013

Team Lead for 7 computer engineers working as programming analysts on commercial web service product domains such as Internet Booking Engine services, Mobile Booking services, Domestic Agencies Booking services, Internet Banking Booking services, and Crew Flight services.

Leader tasks: Mentorship, coaching, administration, tasks planning, design architecture, business and technical domain subject matter expertise, system analysis, solution architecture, developer recruitment.
Led establishment of a new team of business analysts and a new team of developers to support the ongoing SOA transition project.

Mentored and coached 14 developers and 9 business analysts upon topics such as SOA concepts, transition methodologies to follow, Internet Booking processes, and so on.

Succeeded to become leading web services team in Turkish Airlines.

4 of the team members been performance evaluated within top 10 among 40 employees working under the responsible manager.

Senior Programming Analyst

Turkish Airlines
20072011

Orientation and training of 15 programming analysts and project managers joining the project team.

Been performance evaluated as the top employee multiple times among 42 employees working under the responsible manager.

Integrated and designed various payment methods such as 3D secure credit card, Global Collect (Sofort Überweisung, Ideal, Giropay), BKM Express, Electronic Fund Transfer

Involved in 4 different website interface redesign projects.

Launched Reissue and Pay&Fly modules.

Launched Internet and Mobile Booking Engines for Turkish Airlines and AnadoluJet.

Taken place in big projects such as E-Ticket Transition, OnD, Star Alliance Compatibility, Flex Pricer

Programming Analyst

Turkish Airlines
20022007

One of three people in IT department who launched Internet Booking Engine.

For 5 years, been the only person responsible for the Internet Booking Engine.

Launched stand-alone Virtual POS application for Turkish Airlines. (First EJB in Turkish Airlines.)

Launched Domestic Agencies Booking Web Services. (First web service in Turkish Airlines.).

Worked on Miles&Smiles (FFP) Web Application, Miles&Smiles Award Ticket Booking Engine,

AnadoluJet JetGenç Award Ticket Booking Engine; Internet Booking Engine projects for cooperating airline companies such as Bosnian Airlines and Cyprus Turkish Airlines; and on web services projects provided to third parties such as BoraJet, National Alamo, Turkish Ministry of Foreign Affairs.

Education

Computer Engineering, BSc

Dokuz Eylül University
Jul 2002
  • GPA: 3.25 / 4
  • AIESEC exm, top student in the region
  • IAESTE exm, top student in the university
  • University exm, within top %0.07 slice countrywide

Film Studies, MA

Bahcesehır Unıversıty
Jul 2013
  • Wrote several articles on Transcendental Cinema
  • Made two short films (Score: AA)

High School

Bornova Anatolian High School
Feb 1995

LANGUAGES

ENGLISH

Professional

TURKISH

Native

SKILLS ON BUSINESS

Powerful communication skills Mentorship and training skills Artistic point of view
Strong stakeholder management skills   Analysis and design oriented approach Great sense of humor
Technology and innovation enthusiast Strategic alignment and shifting Book of records

 Enabler and motivator

Business ethics Highly interdisciplinary

TECHNICAL KEYWORDS

  • Airlines IT, Digital Channels, Web applications, Web services, Middleware, PSS, FRP, Airlines Reservation and Ticketing, MS Project, MS Office, ITIL, JIRA, Java, Javascript, J2EE, SQL, Eclipse, OOP, ORM, Hibernate, Spring, ClearQuest, ClearCase, XML, CSS, ITSM, QRadar, Design Patterns, Oracle, Weblogic, JSON, Fisheye, Cruicible, SOAP, REST, Agile and Waterfall, Scrum, Kanban, DevOps, SpringBoot, CI/CD, Jenkins, Digital Transformation, Artificial Intelligence, Project Management, Business Analysis, Solution Architecture, Leadership, Airlines Domain SME, NDC, CRM, Loyalty, Google Flight Search, Amadeus Digital Products, Meta Search, Meta Booking, Open API, Cloud Computing, API Management, Multithreading, SVN

CERTIFICATES

  • Unified Modeling Language - Bildem (IBM)
  • IIBA-based Business Analysis - PEM (baSolutions)
  • PMI & IIBA-based Requirements and Change Management - PEM (baSolutions)
  • Rational Unified Process - Bildem (IBM)
  • J2EE & Web Services - Eteration (Oracle)
  • Creative Writing and Authorship - TKD
  • NDC - IATA

PERSONAL

  • Writing postmodern poems and short stories, meeting extraordinary people, getting to know new cultures, cafés with style, making short art films, independent music from all genres, travelling, laughing with friends, philosophers with a soul, Middle Eastern and European literature, mysticism and metaphysics, watching football games, playing with children, plastic arts, everything in-between.
  • Several poems and short stories published in art magazines.
  • Founding member, Awareness Society in Turkey.
  • Ex-member, International New Acropolis Philosophy Association.
  • Pleiades Healing Practitioner, Level - I