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Summary

  •  Manager, Middleware Services 
  • 14+ years of project delivery experience


Specialized in: 
Web-based and SOA Middleware E-commerce solutions for:  

  • online reservation, payment, ticketing, and sales systems
  • online airline  passenger solutions systems (PSS)


Objective: To continue my career with a multicultural corporate organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success.

Work History

MIDDLEWARE SERVICES Manager

Turkish Airlines (Istanbul)
Nov 2015Present
  • Management of 29 people consisting of computer and industrial engineers working in various SOA project teams. 
  • 14 developers, 9 business analysts, 4 project team leads, 1 project manager, 1 solution architect
  • SOA web services ownership in Turkish Airlines.

Project Team Lead

Turkish Airlines (ISTANBUL)
Apr 2013Nov 2015
  • Team Lead of 7 business analysts (computer and industrial engineers) to work on e-commerce projects such as SOA - Online Web Services, Web v3.0, Smart Mobile, Internet Banking.
  • Lead tasks: Mentorship, coaching, administration, tasks planning, product management, business domain SME, business analysis, system analysis, solution architecture.
  • Responsibilities of the team: Product ownership, requirements elicitation and gathering, business modeling, business analysis, analysis documentation, functional testing, change management, process management
  • Modules: Availability, Fares, Pricing, Profile, Payment (Credit Card, 3D secure, Sofort Überweisung, Ideal, PayPal, BKM Express, EFT), Reservations, Ticketing, Miles & Smiles Award Ticket, Pay & Fly, Reissue, Business Upgrade, Miles Upgrade, Reservations Change, Add A Baby, Cancel Reservation, Refund, Personalization, JetGenc Award Ticket, Special Requests, Promotions.
  • Followed Agile Software Project Management Life Cycle (Kanban)
  • Recruited 2 business analysts.
  • Trained 9 business analysts and 4 project managers upon topics such as Web Services Business Analysis concepts, fundamentals and nature of SOA, Internet Booking Engine processes.
  • Taken place in big transition projects such as PSS and CRM.

Project Team Lead

TURKISH AIRLINES (ISTANBUL)
Feb 2011Apr 2013
  • Team Lead of 7 programming analysts (computer engineers) to work on commercial web service applications for Internet and Mobile Booking  Engines, Agencies Booking, Internet Banking Booking, Crew Flight.
  • Lead tasks: Mentorship, coaching, administration, tasks planning, design, business and technical domain SME, system analysis, solution architecture
  • Responsibilities of the team: Business analysis, development, testing
  • Estimated project plan for SOA transition project to finish on time.
  • Recruited 3 programming analysts.
  • Led establishment of a new team of business analysts and a new team of developers to support the ongoing SOA transition project.
  • Trained 14 developers and 9 business analysts upon topics such as SOA concepts, transition methodologies to follow, Internet Booking processes, TK SOA Strategy.
  • Succeeded to become leading web services team in Turkish Airlines.
  • 4 of the team members  been performance evaluated within top 10  among 40 employees working under the responsible manager.

Senior Programming Analyst

TURKISH AIRLINES (ISTANBUL)
Oct 2007Feb 2011
  • Orientation and training of 15 programming analysts and project managers joining the project teams.
  • Been performance evaluated as the top employee multiple times among 42 employees working under the responsible manager.
  • Integrated and designed various payment methods such as 3D secure credit card, Global Collect (Sofort Überweisung, Ideal, Giropay), BKM Express, Electronic Fund Transfer
  • Involved in 4 different website interface redesign projects.
  • Launched Reissue and Pay&Fly modules.
  • Launched Mobile Booking Services for Turkish Airlines and AnadoluJet.
  • Taken place in big transformation projects such as E-Ticket Transition, OnD, Star Alliance Compatibility, Flex Pricer.

Programming Analyst

Turkish Airlines (Istanbul)
Oct 2002Oct 2007
  • One of 3 people to launch Internet Booking Engine. For 5 years, been the only person responsible.
  • Launched Virtual POS application for Turkish Airlines. First EJB in TK.
  • Launched Agencies Booking Web Services. First web service in TK.
  • Worked on Miles&Smiles (FFP) Web Application, Miles&Smiles Award Ticket Booking Engine, AnadoluJet JetGenç Award Ticket Booking Engine; Internet Booking Engine projects for cooperating airline companies such as Bosnian Airlines and Cyprus Turkish Airlines; web services projects provided to third parties such as BoraJet, National Alamo, Turkish Ministry of Foreign Affairs.

Software Engineer

Netmage AB (LUND)
Jul 2000Jun 2001
  • Web- based software development. Document Management Portal implementation. (WASP)

Education

Computer Engineering, BSc

Dokuz Eylül University
Jul 2002
  • GPA: 3.25 / 4 (Third highest score in the department)
  • AIESEC examinations, top student in the region
  • IAESTE examinations, top student in the university
  • University elimination examinations, within top %0.07 slice among 1,500,000 students in the country.

Film Studies, MA

Bahcesehır Unıversıty
Jul 2017
  • Wrote several articles on Transcendental Cinema
  • Made two short films (highest score in the department)

LANGUAGES

TURKISH

Native

ENGLISH

Professional

SKILLS ON BUSINESS

Powerful communication skillsRemarkable mentorship and training skillsArtistic point of view
Strong stakeholder management skills  Analysis and design oriented approachGreat sense of humor
Technology and innovation enthusiastStrategic alignment and shiftingBook of records
Highly motivatedBusiness ethicsNatural-born leader

TeCHNICAL KNOWLEDGE

  • SOA, UML, MS Project, MS Office, ITIL, JIRA, Java, Javascript, J2EE, SQL, Eclipse, OOP, ORM, Hibernate, Spring,  ClearQuest, ClearCase, XML, CSS, Pages, Keynote, Numbers, QRadar, CoreMetrics, TeaLeaf, Web applications, Web services, Design Patterns, Oracle, SharePoint, Weblogic, HTML, Fisheye, Cruicible, SOAP, ESB, REST, RUP, CMMI, Agile, Scrum, Kanban, 

CERTIFICATES

  • PMP - PMI 
  • Unified Modeling Language - Bildem (IBM)
  • IIBA-based Business Analysis - PEM (baSolutions)
  • PMI & IIBA-based Requirements and Change Management - PEM (baSolutions)
  • Rational Unified Process - Bildem (IBM)
  • J2EE & Web Services - Eteration (Oracle)
  • Creative Writing and Authorship - TKD
  • NDC - IATA

PERSONAL

  • Writing postmodern poems and short stories, meeting extraordinary people, getting to know new cultures, cafés with style, making short art films, seeing European movies, independent music from jazz and rock genres, travelling, laughing with friends, philosophers with a soul, Middle Eastern literature, mysticism and metaphysics, watching football games, playing with children,  plastic arts.
  • Several poems and short stories published in art magazines.
  • Founding member of Awareness Society in Turkey.
  • Ex-member of International New Acropolis Philosophy Association.