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Özgür Karagöz


  • Istanbul, Turkey
  • +90 532 7349911


  •  Manager, Middleware Services 
  • 13+ years of project delivery experience

Specialized in: 
E-commerce (web and mobile) solutions and SOA services solutions for:  

  • online reservation, ticketing, and sales systems
  • online payment systems
  • airline  passenger solutions systems (PSS)

Objective: To continue my career with a multicultural corporate organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success.

Work History


Turkish Airlines (Istanbul, TURKEY)
Nov 2015Present
  • Leading  25 people consisting of computer engineers and industrial engineers working in various teams.
  • 14 developers, 7 business analysts, 2 project team leads, 1 project manager, 1 SOA Architect
  • Commercial SOA web services ownership in Turkish Airlines.
  • Became the largest and leading web services department in Turkish Airlines.

Project Team Lead

Turkish Airlines (ISTANBUL, TURKEY)
Apr 2013Nov 2015
  • Team Lead for 7 computer engineers and industrial engineers working as business analysts on e-commerce projects such as SOA Online Services, Web v3.0, Mobile v2.0, Internet Banking, Internet Booking Engine.
  • Lead tasks: Mentorship, coaching, administration, tasks planning, product management, business domain subject matter expertise, business analysis, system analysis, solution architecture.
  • Responsibilities of the team: Product ownership, requirements elicitation and gathering, business modeling, business analysis, analysis documentation, functional testing, change management, process management
  • Modules: Availability, Fares and Pricing, Passenger Profile, Payment (Credit Card, 3D secure, Sofort Überweisung, Ideal, PayPal, BKM Express, EFT), Reservations, Ticketing, Miles & Smiles Award Ticket, Pay & Fly, Reissue, Business Upgrade, Miles Upgrade, Reservations Change, Add A Baby, Cancel Reservation, Refund, Personalization, JetGenc Award Ticket, Special Requests, Promotions.
  • Recruited 2 business analysts.
  • Trained 9 business analysts and 4 project managers upon topics such as Web Services Business Analysis concepts, fundamentals and nature of SOA, Internet Booking Engine processes.
  • Been consulted and taken place in projects such as PSS and CRM.

Project Team Lead

Feb 2011Apr 2013
  • Team Lead for 7 computer engineers working as programming analysts on commercial web service projects for applications such as Internet Booking Engine services, Mobile Booking services, Domestic Agencies Booking services, Internet Banking Booking  services, and Crew Flight services.
  • Lead tasks: Mentorship, coaching, administration, tasks planning, design architecture, business and technical domain subject matter expertise, business analysis, system analysis, solution architecture
  • Responsibilities of the team: Business analysis, development, testing
  • Followed Agile Software Project Management Life Cycle.
  • Estimated project plan for SOA transition project to finish on time.
  • Recruited 3 programming analysts.
  • Led establishment of a new team of business analysts and a new team of developers to support the ongoing SOA transition project.
  • Trained 14 developers and 9 business analysts upon topics such as SOA concepts, transition methodologies to follow, Internet Booking processes, and so on.
  • Succeeded to become leading web services team in Turkish Airlines.
  • 4 of the team members  been performance evaluated within top 10  among 40 employees working under the responsible manager.

Senior Programming Analyst

Oct 2007Feb 2011
  • Orientation and training of 15 programming analysts and project managers joining the project team.
  • Been performance evaluated as the top employee multiple times among 42 employees working under the responsible manager.
  • Integrated and designed various payment methods such as 3D secure credit card, Global Collect (Sofort Überweisung, Ideal, Giropay), BKM Express, Electronic Fund Transfer
  • Involved in 4 different website interface redesign projects.
  • Launched Reissue and Pay&Fly modules.
  • Launched Internet and Mobile Booking Engines for Turkish Airlines and AnadoluJet.
  • Taken place in big projects such as E-Ticket Transition, OnD, Star Alliance Compatibility, Flex Pricer.

Programming Analyst

Turkish Airlines (Istanbul, Turkey)
Oct 2002Oct 2007
  • One of three people in IT department who launched Internet Booking Engine.
  • For 5 years, been the only person responsible for the Internet Booking Engine.
  • Launched stand-alone Virtual POS application for Turkish Airlines. (First EJB in Turkish Airlines.)
  • Launched Domestic Agencies Booking Web Services. (First web service in Turkish Airlines.).
  • Worked on Miles&Smiles (FFP) Web Application, Miles&Smiles Award Ticket Booking Engine, AnadoluJet JetGenç Award Ticket Booking Engine; Internet Booking Engine projects for cooperating airline companies such as Bosnian Airlines and Cyprus Turkish Airlines; and on web services projects provided to third parties such as BoraJet, National Alamo, Turkish Ministry of Foreign Affairs.

Software Engineer

Jul 2000Jun 2001
  • Web- based software development  (WASP Document Management Portal)


Computer Engineering, BSc

Dokuz Eylül University
Jul 2002
  • GPA: 3.25 / 4 (Third highest score in the department)
  • AIESEC examinations, top student in the region
  • IAESTE examinations, top student in the university
  • University elimination examinations, within top %0.07 slice among 1,500,000 students in the country.

Film Studies, MA

Bahcesehır Unıversıty
Jul 2017
  • Wrote several articles on Transcendental Cinema
  • Made two short films (highest score in the department)







Powerful communication skillsRemarkable mentorship and training skillsArtistic point of view
Strong stakeholder management skills  Analysis and design oriented approachGreat sense of humor
Technology and innovation enthusiastStrategic alignment and shiftingBook of records
Highly motivatedBusiness ethicsNatural-born leader


  • SOA, UML, MS Project, MS Office, ITIL, JIRA, Java, Javascript, J2EE, SQL, Eclipse, OOP, ClearQuest, ClearCase, XML, CSS, Pages, Keynote, Numbers, QRadar, CoreMetrics, TeaLeaf, Web applications, Web services, Mobile applications, Oracle, SharePoint, Weblogic, HTML, Fisheye, Cruicible, SOAP, ESB, REST, OOP, RUP, CMMI, Agile PM, Scrum


  • PMP - PMI 
  • Unified Modeling Language - Bildem (IBM)
  • IIBA-based Business Analysis - PEM (baSolutions)
  • PMI & IIBA-based Requirements and Change Management - PEM (baSolutions)
  • Rational Unified Process - Bildem (IBM)
  • J2EE & Web Services - Eteration (Oracle)
  • Creative Writing and Authorship - TKD


  • Writing postmodern and mystical poems and short stories, meeting extraordinary people, getting to know new cultures, cafés with style, making short art films, seeing European movies, independent music from jazz and rock genres, travelling, laughing with friends, philosophers with a soul, Middle Eastern literature, mysticism and metaphysics, watching football games, playing with children,  plastic arts.
  • Several poems and short stories published in art magazines.
  • Founding member of Awareness Society in Turkey.
  • Ex-member of International New Acropolis Philosophy Association.