Johanna Eriksson

Johanna Eriksson

Interest

I have been skiing since I was two years old and I really like to spend time up in the mountains. In my spare time I like to spend time with my friends, listen to music and work out. I’m very curious in other countries and like to travel and meet new people. I also like to photograph.

Summary

I am often told that I am an outgoing person with a lot of energy that has the ability to engage people in my surroundings. I am very enthusiastic about new challenging and always have a positive attitude. I have also a great interest in working out and skiing during the winter time. My plan for the future is to find a work where I can contribute with my experience and be able to develop with the company.

Work History

Work History
Oct 2010 - Present

Technology consultant

Ericsson

I am working within a project for cost reduction. I am in charge for the administration, analysis, support and contact with the end user.Our main goal is to reduce the amount of incorrect invoiced computers, minimize errors in the processes and investigate the process around the different systems.

Apr 2009 - Jan 2010

Tour rep/ Guide

Langley

I was working in France (the island Corsica and in the Alps Val D’Isére) as a tour guide. I played a key role in fulfilling the guests' expectations. The main tasks included meeting guests at the airport, guide on the transfer bus, host welcome meetings, arrange, book and lead activities and excursions such as skiing, climbing, canyoning, hiking, city tours and lot more. As a tour rep I was responsible for that the guest had a good time. During their stay lots of upcoming problems could arise that needed to be taken care of. It was a very active job and no day was the same which required flexibility and a problem solving mind.

Nov 2008 - Jan 2009

Administration

Xtravel

I was in charge of all the flight bookings, billing and had telephone contact with the customers. I also assisted in all the arrangement of the large ski event Winter Jam, put together new destinations and administrated the webpage.

Apr 2008 - Sep 2008

Marketing assistance

Across Spain

I was in charged of creating and developing operational and marketing tools. I also assisted the sports section, wrote a guide about Barcelona and did some photographic jobs.

Dec 2006 - Aug 2007

Waitress

Restaurant J

In the restaurant I was in charge of taking care of the guest and make sure they had a great evening.

Jun 2004 - Jan 2006

Conference hostess

Scandic

Scandic Infra City is one of Scandinavians’ biggest conference-, congress-, and exhibition hall. I took care of the conferences guests, was in charge of all the logistic, sent out invoice and was responsible for larger exhibitions.

 

Education

Education
Aug 2007 - May 2009

Tourism entrepreneur

Tourism Academy

This education developed our entrepreneur qualities and knowledge about the tourism industry in Sweden and abroad. In this education we learned among other things: economics, marketing, business English, Spanish, the reservation program Amadeus and working with the method of projects. We also had 27 weeks of internship which gives us work experience from the business world.

Jan 2006 - Dec 2006

Weather and Air traffic control assistance

Military Service at the Swedish Air Force

I was a group commander and assisted the meteorologist by observing the weather from the Tower at the airport. This was summarized in a report which was sent out to the pilots and to the air traffic controllers. I also drove the motorcycle out on the airfield to escort the planes, block the roads and keep together a bigger colon of cars. I also got a leader and manager course to be able to lead my group.

Aug 2001 - Jun 2004

Upper secondary school

Vilunda Gymnasium

Skills

Skills

Language

Swedish- mother tongue English- fluent in both written and spoken Spanish - limited experience German - limited experience French- limited experience

Driving licence

For both car and motorcycle.

Chaser/reservation program

Micros and Squirrel and the reservation prgram Fidelio and Amadeus.

Computer programs

Word, Excel, Power Point, Outlook, Photoshop