Printing tool Download PDF


·Over 10 years of customer service experience

·Currently pursing a degree in Human Resources

·Ability to quickly learn new techniques

·Capable of dealing with sensitive and confidential matters

Work experience

Oct 2010Present

Volunteer Administration Office Assistant

American Red Cross
Jun 2007Sep 2010


BoRics Haircare

·Answered phone inquiries, scheduled appointments and processed payments

·Recommend a variety of different hair products

·Analyzed client’s hair and facial features to suggest hairs styles. Cut, trimmed and styled hair based on client preference

·Maintained client records with types of services provided

Prepared and made daily bank deposits
Feb 2006Jun 2007

Hairstylist / Receptionist

JcPenney Salon

·Prepared and printed daily hairstylist’s schedules and client information records

·Greeted clients and callers, scheduled and confirmed daily appointments

·Cut, colored, textured and styled hair as requested by clients on a daily basis

Apr 2004May 2007

Shift Manager


·Resolved customer complaints regarding food service and establishment operations

·Reduced operating costs by decreasing staff, regulated food preparation to minimize waste and implemented stricter cleaning procedures to minimize maintenance repairs

·Assigned duties and responsibilities while giving instructions according to business policies and procedures


Feb 2010Present

Bachelors of Business Administration

Davenport University
Aug 2003Dec 2006

Certificate of Achievement

Lansing Community College
Apr 2005Feb 2006

Hair, Skin, and Nails

Excel Academies of Cosmetology


People Skills
Microsoft Power Point
Microsoft Excel
Microsoft Word


Mar 2006Present

Cosmetology License

State of Michigan
Dec 2006Present

Certificate of Achievement

Lansing Community College