Summary

·Over 10 years of customer service experience

·Currently pursing a degree in Human Resources

·Ability to quickly learn new techniques

·Capable of dealing with sensitive and confidential matters

Work History

Work History
Oct 2010 - Present

Volunteer Administration Office Assistant

American Red Cross
Jun 2007 - Sep 2010

Stylist

BoRics Haircare

·Answered phone inquiries, scheduled appointments and processed payments

·Recommend a variety of different hair products

·Analyzed client’s hair and facial features to suggest hairs styles. Cut, trimmed and styled hair based on client preference

·Maintained client records with types of services provided

Prepared and made daily bank deposits
Feb 2006 - Jun 2007

Hairstylist / Receptionist

JcPenney Salon

·Prepared and printed daily hairstylist’s schedules and client information records

·Greeted clients and callers, scheduled and confirmed daily appointments

·Cut, colored, textured and styled hair as requested by clients on a daily basis

Apr 2004 - May 2007

Shift Manager

Arby's

·Resolved customer complaints regarding food service and establishment operations

·Reduced operating costs by decreasing staff, regulated food preparation to minimize waste and implemented stricter cleaning procedures to minimize maintenance repairs

·Assigned duties and responsibilities while giving instructions according to business policies and procedures

Education

Education
Feb 2010 - Present

Bachelors of Business Administration

Davenport University
Aug 2003 - Dec 2006

Certificate of Achievement

Lansing Community College
Apr 2005 - Feb 2006

Hair, Skin, and Nails

Excel Academies of Cosmetology

Skills

Skills

People Skills

Microsoft Power Point

Microsoft Excel

Microsoft Word

Certifications

Certifications
Mar 2006 - Present

Cosmetology License

State of Michigan
Dec 2006 - Present

Certificate of Achievement

Lansing Community College