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Work experience

Sep 2014Present

Keeping Team Leader(Pre-Opening)

BY MARRIOT WORLD TRADE CENTRE ABU DHABI, U. A. E HOUSE KEEPING TEAM LEADER(PRE-OPENING) To supervise Room Attendants, Conducts daily briefings, Inspect guest rooms, public areas, after being cleaned by Housekeeper to ensure cleanliness in all public access areas including offices, outlets, rest-rooms. 2. Prepare staff assignment, run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 3. Ensuring the correct key signing in/out procedure are adhered to at all times. 4. Maintains a worksheet to record rooms inspected daily, special projects, guest room status, maintenance deficiencies and significant events and activities during shift. 5. Give special attentions to make-up rooms and ensure supplies are replenished and rooms are properly serviced. 6. Inspects the minimum number of rooms required on a daily basis, as per hotel standard and including check outs, vacant and make-up rooms and communicate issues to next shift. 7. Provides feedback on performance to the Executive Housekeeper for the purpose of performance evaluations, probation periods, annual performance reviews, promotion or transfer consideration and salary reviews. 8. Conducts periodic Housekeeping Store inventory and Controls the expenses according to the departmental plan.9 Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all colleagues within the Housekeeping department and more…
Sep 2013Sep 2014

Housekeeping Team Leader

A. E HOUSEKEEPING TEAM LEADER Responsible for supervising the work of the on-duty staff. 2. Ensure that arrival rooms are made ready on time 3. Ensuring departmental schedules reflect our service commitments, needs and business-productivity commitments. 4. Ensuring staff appearance reflects set grooming standards and uniforms are clean and proper. 5. Communicating concerns to the leadership and finding appropriate solutions and implementing actions 6. Maintaining high level of performance, work quality and service standards of Housekeeping staff 7. Ensuring guestrooms and public areas are serviced, maintained and prepared in a timely and efficient manner 8. Liaising with Front Office, Engineering and other departments in the overall operations of the rooms division ensuring that guest service are maintained at the highest levels 9. Processing requests and delegating work assignments in a timely manner adhering to Jumeirah's brand standards. 10. Make sure that the check-out rooms are cleaned and handed over to the front office on time.
Mar 2012Sep 2013

Room Attendant/self Checker

A. E ROOM ATTENDANT/SELF CHECKER-Checks guest room to make sure cleaning was done properly and that nothing was forgotten in a rush to finish the room. 1. Complete any assigned paperwork accurately in a timely and organized manner. 2. Ensures that room is released, perfectly clean and neat for an arriving guest 3. Ensure a safe and clean work enviroment and complied with all safety procedure & equpment usage. 4. Identified hazardous area including wet floor/stairs and ensured hallways and access route are free of debris. 5. Monitored supplied inventory levels. 6. Acknowledges and greets guests in public spaces with a warm and friendly greeting. 7. Makes bed. 8. Vacuums and racks the carpet.

Kitchen Assistant(Full Time).

SLIEMA ROAD MALTA. KITCHEN ASSISTANT(FULL TIME). 1. Ensuring the food preparation areas are clean and hygienic 2. Washing utensils and dishes and making sure they are stored appropriately 3. Sorting, storing and distributing ingredients 4. Disposing of rubbish5. Organising linen laundry 6. Cleaning the food preparation equipment, floors & kitchen tools. 6 Preparation of food trolley & Cleans and inventories supplies.

Guest Service Agent

BUGGIBA, MALTA. GUEST SERVICE AGENT 1. Welcoming guests to the hotel in a polite, friendly and helpful manner 2. Dealing with arrivals and assisting with early check-outs 3. Check out departing guests using the hotel's accounting system and scanning of guests document. 4. Taking payment from guests in the form of cash or credit cards 5. Answering telephone inquiries promptly & professionally 6. Accurately updating customers profile 7. Fully capable of achieving target set before me 8. Dealing with pre-registration and no show guests. 9. Dealing with and resolving customer complaints. CORINTHIA HOTEL TRIPOLY, SOUK AL THULATHA, TRIPOLY, LIBYA. 2003-2006 FOOD AND BEVERAGE ATTENDANT Providing a warm welcome for customers 2. Receive food & drink orders & serve customer requests to the standards required 3. Serving dishes to customers at tables 4. Ensure timely delivery of all food & beverage items to customers 5. Understand menu content and keeping up to date with any menu changes 6. Making recommendations from the menu if requested 7. Answer guest queries in a polite and helpful manner 8. Clearing cutlery and dishes away from tables 9. Passing food orders through to the kitchen staff promptly 10. Ensuring all hotel corridors are kept clear from rubbish, glassware&crockery 11. Looking after guests with special needs i.e. dietary requirements, allergies e. t.c.







School of Divinity

School of Divinity