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Dear Employer:

I am enclosing a resume for your review. Please consider this letter as my formal application presenting my background, education and experience.

I have over 10 years experience in Costumer Service and Businnes Administration; and I am well versed in those areas also in conjunction with the use of a second lenguage English.

I have considerable experience in dealing with custumer service issuesalso with administrative accounts and a thorough knowledge of the process and procedures of the corporate environment. I work well with people and enjoy getting the work at hand completed.

May I arrange an interview to further discuss my qualifications? I am available for an interview at a mutually convenient time.

Thank you for your time and consideration.


Claudia Waleska Juarez

Work experience

Tech support/Care/Sales Agent

Benson Communications

vHandling tech support calls for telecommunications

vSell products to new customers

vCustomer care agent


Bilingual Secretary Receptionist

Instituto Americano de Estudios Superiores

vHuman Resources assistant.

vCostumer service.

vAnswering telephone (PBX).

vGenerating weekly on demand checks.

vPerformed accounts payable functions.


Secretary and costumer service

Productos Nonoya`s de El Salvador

vPerformed accounts payable functions.

vManaged vendor accounts, generating weekly on demand checks.

vSupervision of Accounting and Administrative Staff.

vAnswering telephone (PBX).

vGeneral knowledge of accounting.


Secretary Receptionist

Kativo Commercial de Guatemala

vProvide administrative/secretarial support for the sales department.

vAnswering telephone.

vCostumer service.

vResolving and referring a range of administrative problems and inquiries.

vPrepared company accounts.


Secretary Receptionist

Empresa Fabrigas de Guatemala

vProvided telephone support (PBX).

vCostumer service.

vManaged accounts payable, accounts receivable, and payroll departments.

vPerformed general office duties and administrative tasks.



College degree in English

Universidad Tecnológica de El Salvador


                    v  Highly trustworthy, discreet and ethical. v  Resourceful in the completion of projects, effective at multi-tasking. v  Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills v  Application Programs: Excel // Power Point // Word v   Operative systems: windows 98, 2000 and XP.


 Grammar course

Centro Cultural Salvadoreño 2010

 Actualizations in Business redaction and Orthography


 Specialised English Course for the Call Centers Field”

National English Center Santa Tecla


for International Communication